Ray Chevrolet - Service Center

Outstanding We bought a Suzuki SX4 from Tony Jensen. The buying experience could not have been better. After we took delivery we noticed a chip in the windshield We bought a Suzuki SX4 from Tony Jensen. The buying experience could not have been better. After we took delivery we noticed a chip in the windshield that none of us had noticed. It progressed to a crack before it could be repaired. Ray Chevrolet, led by Tony, replaced the windshield without any argument. Outstanding. More

Tech team Last month I had Bluetooth problems went in JOAN RIANO was very helpful and fixed the problem in less than an hour. He was friendly and kind, as all t Last month I had Bluetooth problems went in JOAN RIANO was very helpful and fixed the problem in less than an hour. He was friendly and kind, as all their workers there LOVE RAY CHEVROLET More

Great Experience Bought many vehicles in my life, 3 from Ray Chevy since 2008. Visited this time for service and meet Andrew Dignum. Not only did he make me feel he wa Bought many vehicles in my life, 3 from Ray Chevy since 2008. Visited this time for service and meet Andrew Dignum. Not only did he make me feel he was working for Ray but made me feel he was working for me as well!! Went in for service on my 2013 Silverado and he introduced me to the 2015's. I couldn't be happier with his no pressure sales but his personal touch to get to know me a little and share about himself. Made me feel like I was dealing with a friend. Not only do I recommend Ray for your next purchase but I recommend you ask for Andrew Dignum to make it happen!!!! More

Great service experance! Rays chevrolet in fox lake is a top noch dealer. The service center tech's and advisers are in my opinion the best around. On my last visit i brough Rays chevrolet in fox lake is a top noch dealer. The service center tech's and advisers are in my opinion the best around. On my last visit i brought my non-chevy to thier service center because of the great work they have done over the last 10 years with my 170000 mile pontiac. I will continue to bring all my cars/trucks to rays regardless of brand. Would highly recomend anyone to this dealer. a+. More

Knocked it out of the park once again!! This is now my 3rd vehicle that I have purchased from Ray's and I have to say that I would not even think about doing business with anyone else, every This is now my 3rd vehicle that I have purchased from Ray's and I have to say that I would not even think about doing business with anyone else, everyone at Ray's treats you like family. I cant say enough good things about the people I worked with on the purchase of my brand new 2015 Chevy Impala, Dennis Lazzara, Chirs Wasek, Dan Loggins, and Carrie Petrilli are one class act team. I also cant say enough good things about Raymond Scarpelli, as a dealer Raymond has established a quality dealership that many others could learn a few things from, a very sincere and honest individual that lives for changing the way people look at car dealers, thank you Raymond!! More

Visit #2 in 2 days Stopped back in to the dealership to drop off some paperwork that we had forgotten when we purchased our vehicle. Adam spotted me right away and aske Stopped back in to the dealership to drop off some paperwork that we had forgotten when we purchased our vehicle. Adam spotted me right away and asked how our new Traverse was working out and if I had any questions or concerns about it. While I was there, he asked Ray Jr from the Tech Team to come out and go through the Infotainment system with me and to get my OnStar App all set up on my cell phone. Just as our experience had been on Saturday, this visit was equally as good. Turns out Ray and I went to the same high school (Go Canes!), we shared some stories and had some laughs! In a time when it appears that customer service is rapidly going by the wayside to make room for productivity, it was so refreshing to do business with people who actually treat you like a person. Thank you to Adam, Ray Jr and the management at Ray Chevrolet who make customer service a priority. More

Thanks Liz. I live 50 miles away from Fox Lake, but the service and help I get is well worth the drive. I just get in touch with Liz and she takes care of everyth I live 50 miles away from Fox Lake, but the service and help I get is well worth the drive. I just get in touch with Liz and she takes care of everything. She arranged for a loaner, keeps me informed and lets me know when my car is ready to be picked up at my convenience. Thanks again Liz for your friendliness and dedication. More

a great place to do business Service department,everyone always friendly and courteous and go beyond what they need to do. Always a smile. There always ready to Help in any way th Service department,everyone always friendly and courteous and go beyond what they need to do. Always a smile. There always ready to Help in any way they can like I said, above and beyond. Thanks More

good service We recently had service done on our Trailblazer because of a "recall" from Chevrolet. The service rep, T.J. Burke called to tell us to consider replac We recently had service done on our Trailblazer because of a "recall" from Chevrolet. The service rep, T.J. Burke called to tell us to consider replacing the fuel pump. At this time it would only be the cost of the part, there wouldn't be any additional labor charge since the "recall" part of the work required removing the gas tank and while it was apart it was easy to replace the fuel pump. Since we plan on keeping the car for a long time and we have had friends that have needed to replace their fuel pump we went ahead with the new pump. T.J.'s heads up attention to our job was appreciated. More

Continuous Maintenance and Repairs My 2003 Chevy Astro is used for surveillance purposes and currently has over 250k miles. Sometimes I run into issues that require expensive repairs du My 2003 Chevy Astro is used for surveillance purposes and currently has over 250k miles. Sometimes I run into issues that require expensive repairs due to the age of my vehicle, however, due to the custom upgrades in my van, it is important to keep this vehicle running rather than purchase a new one. Joe Marinello has always explained every aspect of every repair until I have no questions left, and always gives me my options in regard to the extent of the repair necessary as opposed to what would be good to do but is not necessary. I really appreciate the fact that he seems to know how painful it is for me to spend additional money on this vehicle, and consolidates repair costs as much as possible and cuts me deals wherever he can to make the cost less devastating. Thanks very much for making me feel like a person instead of just "the owner of another vehicle." More