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Ray Chevrolet - Service Center

Fox Lake, IL

4.6
1,015 Reviews
Call Service Center (847) 443-9770

1,015 Reviews of Ray Chevrolet - Service Center

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December 19, 2022

Great advisor TJ Burke, last visit. Could have been better. Exhaust issue i will be coming in soon to correct. More

by Steven bolz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liz Frohling
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Ray Chevrolet responded

Hi, Steven. We're sorry your recent visit wasn't up to par. TJ certainly is a great service advisor and we'd like to think there is something we can do to resolve this 1-star experience you had. Please reach out to George Gigovski, our General Manager, at 847-587-3300, at your convenience. We would like to do all we can to make sure you have a positive outcome to your vehicle's issues.

Dec 21, 2022 -

Steven bolz responded

I am coming in the 28thto get oil change and rotation . What was to fix exhaust a bolt which they fixed supposedly on exhaust. Which was no charge at the time still leaks, noisy. When i called asked to fix, said replace other bolt and gasket, thats it. Quoted a 100.00 to replace, its right past converter simple when in the air. maybe it was not tightened enough first time. Im driving 70 miles round trip for . I really dont need oil change now but am doing because this, winter here. can we meet half way on quote to fix, seems alot for a gasket and bolt please. I have purchased 3 vehicles from you, i am loyal even though the distance. To my friends i have recommended your business and brought you customers. Please help resolve this.

December 12, 2022

Chris went above his job to help me out! He was able to find a part and save me some money! thanks chris and the people that fiked my car! More

by HALLIE5701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Ray Chevrolet responded

Thank you for stopping by to share your 5-star review of Chris! We are absolutely delighted to know he was so helpful in getting your car back into proper shape to get you safely back on the road. Best wishes to you for the safest of travels, until we meet again!

December 11, 2022

Love it, very friendly Great customer service and also great cars and great people all in all More

by chefhuber21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Ray Chevrolet responded

Thanks so much for your kind words! We're happy your experience with us has always been so pleasant. We sincerely appreciate your business and your thoughtful feedback. Please let us know if the Ray Chevrolet team may ever assist you with any automotive needs. It is always our pleasure!

December 09, 2022

I received a great deal when I purchased my new vehicle two years ago and have received great service several times since l purchased the vehicle at a very good price. More

by gxaddy95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Ray Chevrolet responded

Thanks so much for trusting us with your Chevy's services! It is our pleasure to keep your vehicle in its best condition and we're happy our team always makes your visits worthwhile. Please don't hesitate to give us a call when we may assist you again. Thank you for choosing Ray Chevrolet!

December 09, 2022

Non aggressive but informative experience buying my new car and trading in my old one. Paul presented the facts about the new vehicle, showed me one, we test drove it and then worked on the money issues. I More

by janishauptly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul McDonald, Jason (in finance) and the lady that sold me the protection package (I can’t remember her name)
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Dec 12, 2022 -

Ray Chevrolet responded

Thank you for letting us know how satisfied you were with the straight-forward, accommodating buying experience Paul and the team delivered for you! Your complete satisfaction means everything to us. Congratulations on the new ride and best wishes to you on all of your upcoming travels!

December 03, 2022

Ray’s service is excellent and they do the best they can for you. But when it’s warranty work GM has to pay for on a defective product you take it in the bungholeo. More

by Merv F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2022 -

Ray Chevrolet responded

Thanks so much for the 5-star review, Merv! It is our pleasure to keep your vehicle in its best condition and we certainly appreciate your trust in our service team. If you ever have a question or concern you'd like to discuss further, feel free to reach out to George Gigovski, our General Manager, at 847-587-3300. We wish you all the best in your upcoming travels!

December 02, 2022

Great customer service, clean dealership. Staff was very knowledgeable. I will continue to use this dealership. More

by jamesespi70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Carlton
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Dec 05, 2022 -

Ray Chevrolet responded

Hey, James! Thanks so much for the 5-star review of Ray Chevrolet! It is our pleasure to provide you with the best service and dealership experience for all of your automotive needs. We look forward to making your next visit just as superb!

December 01, 2022

Ray Chevrolet always does the best work whether it's oil changes or recall items they're always able to take care of me More

by lmofisher.sm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Ray Chevrolet responded

Thank you for your kind review and for trusting us with your automotive needs! It is our pleasure to help you keep your vehicles in their best condition and we're delighted you have always been treated to outstanding service by the team here at Ray Chevrolet. We wish you the safest of travels until we meet again!

December 01, 2022

It was a great experience they found out what was wrong with my vehicle plus service my oil while I was there which was the original reason why I came seemed to be getting a lot better gas mileage More

by cryates42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Frohling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

Ray Chevrolet responded

Hey, better gas mileage is great news! Thanks so much for the positive feedback on your service visit with us. We sincerely appreciate your business and your trust in our service team to get the job done right. Please don't hesitate to give us a call when we may assist you again. Thank you for choosing Ray Chevrolet!

November 27, 2022

My family has been going here for generations, the service at ray Chevrolet has always been excellent More

by lhoehne02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2022 -

Ray Chevrolet responded

Thanks so much for your continued business and for the 5-star review! It's very important to us that our clients know they can depend on us for valuable service on all their automotive needs. We hope to continue serving you for years to come!

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