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Ray Chrysler Dodge Jeep Ram

Fox Lake, IL

4.6
712 Reviews
At Ray CDJR, it is our goal to make your experience at our dealership as great as possible. Our virtual showroom offers a wide variety of new and used car models, service specials, Mopar parts all in the convenience of our own location in Fox Lake, IL. If you’re shopping for your dream car, we’re here to help. At Ray CDJR you can trust that you will receive outstanding customer service. Our team prides in putting the customer first, and will do everything that we can to help you find a car that will meet your needs and exceed expectations. The Ray CJDR team will listen to what you are looking for to help you drive out of our lot happy with the perfect vehicle for you.
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23 N Route 12

Fox Lake, IL

60020

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Showing 712 reviews

October 27, 2022

Ron, the service manager and Rob, one of the techs there, were very helpful and worked hard to make sure everything went well. My Jeep was being sent out for paint repairs under the rust warranty and they ma More

by annababy_954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron the service manager, and Rob one of the techs
Oct 28, 2022 -

Ray Chrysler Dodge Jeep Ram responded

We most certainly are proud to have Ron and Rob on the team! Thank you so much for your thoughtful review. We really appreciate hearing detailed feedback like this. We're pleased to know your Jeep came back looking great and that Ron and Rob both assisted you with a loaner while your Jeep was away. Remember us next time you have any automotive questions or concerns. We'd be happy to assist you. Thank you for choosing Ray CDJR!

October 21, 2022

My shopping experience was easy with Ashley's help! She helped me find the right vehicle for my family and went above and beyond to get me everything I needed, answer my questions, and show me how to More

by marycarr324
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Ray Chrysler Dodge Jeep Ram responded

That's wonderful news! Congratulations on your new van! We're delighted your family's visit with us at Ray CDJR was so accommodating and supportive, all thanks to Ashley's efforts. Ashley is certainly an excellent person to work with and we're glad you thought so, too. The whole team wishes your family many years of pleasant journeys and the safest of travels in your new ride. If we may ever assist you with anything, we hope you'll give us a call. Until then, drive safe and have fun!

October 20, 2022

Ashley was very focused on my needs and wants in a car and the car buying process and really demonstrated how Ray Chrysler Jeep Dodge Ram was not just selling me a car, but assisting me with the process. More

by kyrogue11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Pilarte
Oct 20, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Thank so much for your 5-star review of Ashley and Ray CDJR! We're thrilled to hear that Ashley made your experience such a breeze. Congratulations on your new vehicle! We hope you truly enjoy getting to know your new car and we wish you many years of safe and happy driving. Please give us a call if Ashley and the team may ever assist you again. Until then, drive safe and have fun!

October 20, 2022

Ashley was amazing and helpful from the day we walked in to place our order! Answered all our questions and helped us make decisions on what we needed! Sadly Ashley wasn’t there when our Wrangler came in bu More

by KrysG2110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Vojcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jehison Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Thank you so much for your kind review of Ashley and Jehison at Ray CDJR and congratulations on your beautiful new Wrangler! We're so happy to hear about Ashley's excellent communications with you in the beginning, and Jehison making sure you got to drive away happy in your new Jeep. The whole team wishes you nothing but pleasant driving and happy adventures for many years to come. Please feel free to give us a call if you should have any questions. Until we meet again, drive safe and enjoy the new ride!

October 16, 2022

Your service department is very pleasant to deal with. They communicated and kept me up to date with my repairs. Had a loaner so I can get to work also offered to pick me up to pick up the rental. Very ni More

by blznrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 18, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Sounds like a great service visit! Thanks so much for your 5-star review. We're pleased our services met with your satisfaction and that our service team made sure you had transportation while you waited for your vehicle's repairs to be completed. We hope you'll come back to see us at Ray CDJR but until we meet again, drive safe and take care!

October 16, 2022

We just had the oil changed and everything went well. will come back to this dealership again More

by jtschoon55
Recommend Dealer
Yes
Employees Worked With
Service
Oct 18, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your positive feedback! We're glad your oil change went well. Your safety and satisfaction mean everything to us, so we hope you'll give us a call if there is ever an automotive issue we can tackle for you. We look forward to your next visit!

October 09, 2022

Everyone is friendly and very informative. Glad I found a new dealership I can trust and does great work on my car. More

by angray4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
Oct 11, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Thanks so much for your wonderful review and welcome to The Ray Way! We are pleased to know your recent service visit completely met your satisfaction. We look forward to serving you and making your next appointment just as great. Please give us a call if ever our team may be of assistance to you or your vehicles. We'll see you next time!

October 07, 2022

Anthony Mendez did an amazing job. Him and his team helped us out very well and explained everything what we asked for. More

by MALDONADO23RAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Vojcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Scarpelli III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jehison Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Sasman, Anthony Mendez, Josh Kiscellus, Michael Pilarte
Oct 11, 2022 -

Ray Chrysler Dodge Jeep Ram responded

That's wonderful news! Thank you so much for your shining review of Anthony. We are delighted to know Anthony delivered an amazing experience for you and he will certainly be humbled by your kind words. Let us know if there is ever a question or concern the team can address for you. We'd be glad to help. Until we meet again, drive safe and take care!

October 07, 2022

Anthony Mendez has been very helpful and answered all of my questions. He's a awesome guy. More

by YogiBear
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mendez
Oct 11, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Hi, Yogi! Thanks a lot for your 5-star review of Anthony! We're so happy he made your visit a thorough and informative one. Please let us know if the team may assist you again in any way possible. It is our pleasure to help you with all of your automotive needs. Until we see you again, drive safe and take care!

October 05, 2022

Great service but scheduling needs to be better communicated. If Im waiting, tell me if it might take beyond a typical 1-2 hours. Somehow this Rob Chavez guy always obnoxiously involves himself More

by symeo29
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rob Chavez
Oct 07, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Hey, thank you so much for sharing all of your feedback! We sincerely appreciate hearing about the things we're doing right as well as what needs attention. We're happy the actual service was excellent but your complete satisfaction is very important to us, so we do apologize for not quite making this a 5-star experience. Please reach out to our Customer Relations Manager, Arnold Hernandez, at 847-587-3300 when you have a moment. Arnold would like to discuss your concerns. Thank you!

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