Ray Chrysler Dodge Jeep Ram
Fox Lake, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 426 service reviews
The whole experience was not handled well as a first time customer. The car rental experience was a joke and took way more time then expected, no problem was found in my car but I was still charged even tho customer. The car rental experience was a joke and took way more time then expected, no problem was found in my car but I was still charged even tho I have 2 warranties, and my car smelled so bad when I got it returned after 2 full days at Rays. Overall the refunded me to I could take my van to get detailed to get the smell out. More
Had a great experience at the dealership. They took care of me and provided a courtesy ride home and back to get my car fixed that day. They took care of me and provided a courtesy ride home and back to get my car fixed that day. More
Great service! ! They take my concerns seriously and also don’t take unnecessary measures to fix or maintain my truck. Excellent waiting area, too. ! They take my concerns seriously and also don’t take unnecessary measures to fix or maintain my truck. Excellent waiting area, too. More
I brought my Jeep Wrangler to Ray Chrysler Dodge Jeep Ram on a Saturday for service. They diagnosed and replaced a faulty fuel injector. When I picked up the vehicle, the entire cabin reeked of gasoline, esp on a Saturday for service. They diagnosed and replaced a faulty fuel injector. When I picked up the vehicle, the entire cabin reeked of gasoline, especially when running the heat. The service department assured me the injector wasn't leaking. They explained that the technician had spilled fuel on the engine compartment and it would simply "burn off" as I drove. I could only tolerate driving with all windows down. On Monday morning, I had no choice but to return. On the way to the dealership, the check engine light came on again, along with a blinking red warning light I had never seen before. When I arrived, we discovered the vehicle was actively leaking fuel, creating a large puddle of gasoline in their service bay. They repaired the leaking injector, but the cabin continued to be flooded with gasoline fumes. Two and a half weeks later, the smell is finally bearable, though it still lingers. To add insult to injury, they didn't even offer to reimburse me for the third of a tank of gas I lost as a result of their mistake. This experience was both dangerous and unacceptable. It's a shame because everyone I dealt with was very pleasant, but I will never bring my vehicle back to Ray Chrysler Dodge Jeep Ram for service. More
Robert Ace and his staff were absolutely amazing! He assisted me in every aspect of the process from the purchase to setting up a service request. I traveled across country from Las Vegas, Nevada to He assisted me in every aspect of the process from the purchase to setting up a service request. I traveled across country from Las Vegas, Nevada to this dealership in hopes of getting the deal that I was promised and I was pleasantly surprised when I did. He did not play any sales games whatsoever, I appreciate his transparency and honesty. He was extremely patient with all of my questions and concerns. Thank you Robert to you and your team for your professionalism and dedication. More
Always very friendly and knowledge able. Explain all the repairs or services that I may need Explain all the repairs or services that I may need More
Had a great experience with Patrick in the service department, keeping me informed on what exactly needed to be addressed and how much it would cost along the way. department, keeping me informed on what exactly needed to be addressed and how much it would cost along the way. More
The service was good, but I know they are supposed to vacuum it out. But when I got it back , that was never done. I brought 2 cars there for service that day and either one was not vacuumed out like the vacuum it out. But when I got it back , that was never done. I brought 2 cars there for service that day and either one was not vacuumed out like they were supposed do. More
Normally I would NEVER take my truck to the dealership to get work done. I am happy that I did. they found things wrong with my truck and fixed them or advised me to what was wrong without me asking or any s get work done. I am happy that I did. they found things wrong with my truck and fixed them or advised me to what was wrong without me asking or any sales pressure to get them fixed More
Ana in service is awesome to work with, the service team gets my car fixed right the first time! Been here for years highly recommend their service... gets my car fixed right the first time! Been here for years highly recommend their service... More



