Ray Seraphin Ford

It's nice when a dealer makes the transaction easy. No games, just a straightforward transaction. Bonus that the interest rate when I went to pick it up was actually less that originally quoted. Did No games, just a straightforward transaction. Bonus that the interest rate when I went to pick it up was actually less that originally quoted. Did I just find the first truly honest finance department? More

This review is more specifically geared towards the service department. The sales team was fine with the purchase of my vehicle and I'm very happy with the vehicle I picked however it has had multiple service department. The sales team was fine with the purchase of my vehicle and I'm very happy with the vehicle I picked however it has had multiple issues between recall and under warranty issues of parts either breaking leaking, etc. the service team was completely unprofessional seemed not to care at all. My vehicle had to go in four times before they completed it. And the first two times they never even touched or looked at my car only to call me at the end of the day to tell me they didn't have time to look at it. The third time which they already knew of replacement parts that were needed I get a phone call at the end of the day to say we ordered your parts. I would've thought after the first two times they kept my Van from over 8hrs they would've ordered the parts and have them ready. I had schedule a 4th time to leave my vehicle for the entire day. I said would they at least give me a loaner since you guys have been unable to look at my car and have tied up from my work and I had to take the day off each time from work and I was told simply we don't do loaners with no apology other than what I feel where their operation excuses. Examples of reasons I was given that they don't have time was the particular technician to fix that particular part is off today. Another time I was told mechanic called out sick third time I was told we're extremely busy here and we do the best we can no apology nothing but snipping short anwsers. Due to this experience I've had with this service department I've canceled my plan to buy another vehicle from them and will purchase from another dealership. More

Smooth sailing and good service Friendly and prompt help and very courteous Thoroughly enjoyed experience and very courteous Thoroughly enjoyed experience More

The process was quick. We test drove two different trucks and left with the one we chose the same day. We test drove two different trucks and left with the one we chose the same day. More

Good dealership. Timely service. Waiting area was a bit warm. Service was complete as requested. Timely service. Waiting area was a bit warm. Service was complete as requested. More

Good communication. Polite on the phone. Responsive to questions. Easy to work with. Satisfied with our service multiple time. Polite on the phone. Responsive to questions. Easy to work with. Satisfied with our service multiple time. More

Quick professional service Technically superb and easy to work with great communication Recommend the service to everyone work with great communication Recommend the service to everyone More

Overall very happy with the experience so take my feedback with a grain of salt. If I was being super critical I would say that it was difficult to find out what the recall entailed and how long it w feedback with a grain of salt. If I was being super critical I would say that it was difficult to find out what the recall entailed and how long it would take. Even when I dropped it off there was not clarity about how long it would take to the point where the rep said he didn't know and had to look into it and see if they needed to order the parts. Everything went well and the work was done in one day and I left a happy customer. So Thank you. I hope you take this in the spirit its intended to be constructive. More

I was greeted with a smile and a positive attitude. I was checked in quickly and everything was completed to my satisfaction. I was checked in quickly and everything was completed to my satisfaction. More

I didn't hit a home run of a deal but I feel like I got a fair deal on trade and purchase of my new f150. Matt Susman did a great job finding me the exact truck I wanted on a dead line which other dealers cl fair deal on trade and purchase of my new f150. Matt Susman did a great job finding me the exact truck I wanted on a dead line which other dealers claimed was unobtainable. They didn't waste any time trying to upsell anything else. They didn't push dealer warranties or any unnecessaries, nor did i get any freebies. Just a decent price for a hard to find truck with a decent offer on trade. I would consider going back next time. More