Ray Skillman Westside Auto Mall

Awful Customer Service to long time customers On April 25, 2015 while returning home my 2011 Hyundai Tucson with barely 61,400 miles shifted really hard and then would not accelerate (RPM’s go rea On April 25, 2015 while returning home my 2011 Hyundai Tucson with barely 61,400 miles shifted really hard and then would not accelerate (RPM’s go really high but the car barely moved). I had to go out of the country for a week so my mother and grandparents would see what they could do. Car was towed to the dealership we bought it, Ray Skillman Hyundai at the Auto Mall. They found that a hose had broken, draining my transmission fluid. This was not covered under warranty. My grandparents paid 333.16 and proceeded home. Within 30 minutes of being on the road the car broke down. My grandparents had to wait for over an hour for a tow. The conclusion of this problem equaled a new transmission covered by my 10 year 100,000 mile warranty. I feel that the initial fix done by Ray Skillman was not the true problem and this resulted in the loss of my original transmission. No one seems to care that my car stranded my grandparents on the side of the road. CARLA LOYD at your dealership is a poor representative for your company. I filled out a survey about my dissatisfaction with the 333.16 no fix. She called and upon speaking to me for the very first time did not care that this was such an inconvenience. I tried to explain to her that for the past 10 years my family and I have been very loyal customers of Ray Skillman. We have had AT LEAST 5 cars purchased brand new from your dealerships over the years. She then talked over me saying she had already been made well aware that we would take our business somewhere else. That doesn’t seem like a very good representation of your brand. Auto dealerships are a dime a dozen now a days and live off of referrals. Hendricks County has grown immensely over the past few years and us taking our business to Andy Mohr or Terry Lee seems like a great idea. I need explained how fixing a hose and replacing fluid cost $205 in labor and $116.04 for a fix that only got my car 20 miles down the road. I understand this was not covered under warranty but after the fact knowing my whole transmission needing replace, causing a customer to be stranded in a car only having barely over 61,000 miles really worth 333.16? More

Excellent Service!!! A+ first time car buying experience thanks to Ray Skillman and his team. Everything from choosing the right car for me (Thanks to Dorian who greeted m A+ first time car buying experience thanks to Ray Skillman and his team. Everything from choosing the right car for me (Thanks to Dorian who greeted me before I even got out of my old car), to getting me a great deal on the one I wanted was handled expertly by these guys. From beginning to end there was no pressure to buy or do anything other than let them get you the best car at the best price. They even made the financing a breeze... These guys know how it's done. My salesman Dorian Smith was extremely pleasant and knowledgeable. Made the experience much less stressful and accommodated to my needs excellently. Definitely glad to give a guy like him business. Don't hesitate to go see him if you're in the market for a car. You won't be sorry!! More

Awesome! We recently leased a car and Mr. Morris was excellent in helping us out .His honest recommendations really helped us arrive at a good decision .Really We recently leased a car and Mr. Morris was excellent in helping us out .His honest recommendations really helped us arrive at a good decision .Really happy !Highly recommend him! More

Stress Free Car Buying Experience We purchased our first Mazda6 from Ray Skillman so it was an easy decision to give them our repeat business. Jake approached us as we pulled into the We purchased our first Mazda6 from Ray Skillman so it was an easy decision to give them our repeat business. Jake approached us as we pulled into the lot to introduce himself and then allowed us to peruse the cars we may be interested in test driving. We drove the Mazda 3 and Jake was very knowledgeable about its many features and attributes. Unfortunately, that car did not meet our needs but back at the lot, we saw another Mazda6. Jake was eager to answer all our questions in a very honest and low-key manner. Still undecided, Jake offered to let us take the car home overnight. The next day we decided to purchase the car and Jake was very attentive to our needs. Never pushy. Even after the sale, Jake was able to coordinate other services for us. I will definitely recommend Jake to anyone interested in purchasing a car. Great guy, great service!! More

Best car shopping experience yet. Jake Morris made my first car purchase very easy and exciting. I never felt pressured or felt like I was being taken advantage of. He was up front, ho Jake Morris made my first car purchase very easy and exciting. I never felt pressured or felt like I was being taken advantage of. He was up front, honest, and very personable. In fact, when looking at the vehicle, Jake pointed out a scratch that I wouldn't have noticed without him showing me. He even threw in a free car paint pen with my vehicle purchase. I would recommend Jake to my family, friends, or even strangers because I know they will be in great hands. Thanks, Jake! More

Excellent Experience Jake made my first car buying experience way less stressful and a lot more pleasant. Really awesome guy. I'd definitely recommend this dealer to any f Jake made my first car buying experience way less stressful and a lot more pleasant. Really awesome guy. I'd definitely recommend this dealer to any friends or family. Great service, great staff, great everything More

Great experience! I went there at 3pm on Friday and by 6pm I walked out with a new car. Not only that, I also walked away with a great interest rate and payment I could I went there at 3pm on Friday and by 6pm I walked out with a new car. Not only that, I also walked away with a great interest rate and payment I could afford. Dorian greeted me upon arrival and walked me through the process the entire time. Great guy, extremely knowledgeable and helpful. I would definitely recommend them to anyone looking to buy. More

Great service, great customer care, love the vehicle Avery met us at the dealership, showed us several cars we wanted to see from the online store and some that he thought we'd like but didn't see online Avery met us at the dealership, showed us several cars we wanted to see from the online store and some that he thought we'd like but didn't see online. At every step of the process, Avery treated us like we were about to buy a fleet of vehicles, not just one. Avery made this an no anxiety, enjoyable process and our next car will come from ray Skillman. The kids realy had a great time too and were treated like future customers by everyone. More

Great staff I am soo impressed with the courtesy and professionalism that the entire staff showed me! I was looking for a great deal on a car and these guys got m I am soo impressed with the courtesy and professionalism that the entire staff showed me! I was looking for a great deal on a car and these guys got me in one in less than two weeks! I highly recommend Buying from them! I'm very satisfied! More

Jake rocked my face off! I went in to buy a car and left with a friend! Jake went above and beyond in every way possible and kept me laughing the entire time. This guy knows I went in to buy a car and left with a friend! Jake went above and beyond in every way possible and kept me laughing the entire time. This guy knows his stuff - and as for his personality, well...this is NOT a guy who just wants to sell you a car. He truly wants to get to know you, the customer (although he made me feel much more like a guest than a customer), and is completely honest about what can or cannot be accomplished. Even though he worked extremely hard on getting me the very best deal possible, I was still not able to afford the vehicle I wanted. Even so, I know this guy would've given his right arm to get me the car I wanted. He was genuinely sorry that the deal wasn't able to work for my finances but I have absolutely no doubt he bent over backwards to help me. Jake is hilarious and totally the kind of guy you want as your car salesman. He is genuine, sincere and patient. Even though I didn't purchase a car from him, I urge all possible customers to hunt him down and make him your salesman! Saying I was "pleased" with my experience at Ray Skillman Hyundai doesn't even begin to come close to how I felt. Nothing but positive people everywhere and one heck of an amazing salesperson. Sincerely, Jen Parcell More