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Ray Skillman West Auto Mall - Service Center

Indianapolis, IN

4.9
1,084 Reviews
Call Service Center (317) 293-8060

1,084 Reviews of Ray Skillman West Auto Mall - Service Center

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September 02, 2023

Great service tech! Hope that I get her again by the next I come for service More

by alaldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Williams
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Sep 10, 2023 -

Ray Skillman Westside Auto Mall responded

thank you for your service visit and taking the time for the review . If there are any recommendations to achieve 5 stars ,please let us know at your next visit . Terry Hannel

September 01, 2023

The service department was professional and efficient. Got my car in and out quickly for an oil change. The only suggestion I have is a car wash would have been great! More

by heims6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsay Williams
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Sep 05, 2023 -

Ray Skillman Westside Auto Mall responded

Thank you for allowing us to service your vehicle and your suggestion.

August 28, 2023

Another great service visit! !! I always know that my car will receive the best service possible. And, everyone is always more than kind and efficient and helpful!!! More

by leslied1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in Service and Jeff Polley
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Sep 06, 2023 -

Ray Skillman Westside Auto Mall responded

Thank you so much for your repeat visits. We look forward to maintaining your vehicle needs in the future.

August 25, 2023

I had another great experience! Chris and Terry were very helpful not only with the service of my car but with answering questions about purchasing a new car in the future. More

by Julie Ann Henkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Hannel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Ray Skillman Westside Auto Mall responded

We enjoy your company every time you visit. Thank you so much for being great customer and part of our dealership family.

August 23, 2023

Customer service was real good! Staff explained what they were going to do beforehand. That is a good thing. We will bring our car back for future service. More

by capp531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Ray Skillman Westside Auto Mall responded

Thank for your kind review, please do not hesitate to convey anything we can do to help us improve. A lot of our best ideas for better customer service come from customer such as yourself. We want to be 5 stars for you.

August 17, 2023

Daren in service department was so helpful with my Mazda. Oil change done in timely manner. Thank you. More

by Rhendryx8308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Warren, Cristian Palos
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

thank you for using your service department and taking the time to do this review .Hope to see in the near future

August 09, 2023

Very friendly and helpful. I have never had an issue with the work done. I always get my car back clean and ready to go quickly More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay Williams
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

thank you so much for your kind review

July 27, 2023

I’ve been coming here for over 6 years. Great service advisor and service in my Tucson More

by Dfh1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brantley Batton
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

Thank you so much for being a long time customer . We appreciate your partnership

July 27, 2023

Comfortable waiting room, and friendly service. Did what we came for in a good amount of time. More

by jasalvo1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Sep 03, 2023 -

Ray Skillman Westside Auto Mall responded

thank for spending your time with us and taking the time for your kind review . We look forward to seeing you in the future

July 12, 2023

Justin Bunte is the epitome of poor customer service and does not deserve to be in his current position. My family has purchased four cars from one of his dealerships. My 2018 Hyundai Santa Fe has a silent More

by kristinashleyfryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Bunte
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Ray Skillman Westside Auto Mall responded

Mrs. Fryman, we do our best to do everything we can for every customer that comes through our doors. The customer experience and our reputation are very important to us. We are proud to have a 4.8 rating on over 5,000 online reviews. That said, sometimes we meet customers we simply cannot please. Your husband was one of the most unpleasant customers we've ever had to deal with. We reviewed your warranty policy and it does in fact expire at 100,000 miles. We tried to explain that to your husband but he was verbally abusing employees at that time. I'm not going to get in to all of the details here but when you start threatening staff, you are no longer welcome. Your paint defect has to be handled by Hyundai and we encourage you to work with one of the other many Hyundai dealers in town to get it taken care of. Although our communication and experience with you personally has been pleasant, our experience with your husband at multiple different locations has not. I think you would have a different outlook on our customer service if you witnessed your husband's behavior in person. He has been asked to leave on three separate locations by three separate general managers. Also, these accusations of name calling are simply not truthful.

Jul 12, 2023 -

kristinashleyfryman responded

Justin Bunte- It is one thing to lie and claim you never called my husband the expletives mentioned above as he had me on the phone during your encounter. It is another to suggest we go to another location as you have blacklisted us from all five of your locations in addition to notifying other dealerships with whom you have relationships. Yes, my experience with Hyundai has been pleasant but that is only because I tried to allow you and your staff to do the right thing and fix my vehicle, which you have refused to do. If this was only about the interaction you had with my husband, I would imagine you would back up your claim of providing sufficient customer service and assist me but you have yet to do so. I am embarrassed every time I drive my Santa Fe because the paint on the hood has flaked off several inches up. I hope that Hyundai corporate does the right thing and revokes your right to represent the brand. Clearly you are immature and crooked and should be removed from your position altogether.

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