Ray Skillman West Auto Mall - Service Center

Justin Bunte is the epitome of poor customer service and does not deserve to be in his current position. My family has purchased four cars from one of his dealerships. My 2018 Hyundai Santa Fe has a silent does not deserve to be in his current position. My family has purchased four cars from one of his dealerships. My 2018 Hyundai Santa Fe has a silent recall for the defective White Pearl paint. When asked about the warranty my husband informed Justin and provided proof that we were sold an additional 100k extended warranty. Justin’s “professional” response was to call my husband a, “stupid mother f****r” and told him he cannot read. Justin now refuses to help my husband and I to get our Santa Fe fixed at any of his dealerships. We are working with corporate who is performing an investigation into Justin’s poor character. He deserves to be fired for the way he has acted! More

After several visits that were less than ideal with two different individuals, I finally had a great experience with Tony. He explained to me about booking appointments online vs calling and was able to d different individuals, I finally had a great experience with Tony. He explained to me about booking appointments online vs calling and was able to diagnose my problems within minutes of hearing the symptoms. My vehicle was finishing within the time frame he told me and there were no unexpected charges. More

Service is excellent. I was informed and updated consistently by James, and everyone is always pleasant and helpful. I was informed and updated consistently by James, and everyone is always pleasant and helpful. More

They were very professional and kind. They got straight to the point. My service went very smooth. They got straight to the point. My service went very smooth. More

Dealership is fine. Some service writers are a little unfriendly and creates a stressful experience for the customer. Some service writers are a little unfriendly and creates a stressful experience for the customer. More

Excellent service! Tom Massengale was very helpful, friendly, and courteous! The waiting area was nice and clean. Tom Massengale was very helpful, friendly, and courteous! The waiting area was nice and clean. More

Excellent service! Tom Massengale was very helpful, friendly, and courteous! The waiting area was nice and clean. Tom Massengale was very helpful, friendly, and courteous! The waiting area was nice and clean. More

Excellent customer service and support! Work was performed in a timely manner, and I was notified of any/all issues be the service advisors. Work was performed in a timely manner, and I was notified of any/all issues be the service advisors. More

Went in for a software update and also got an oil change. Great service and nice waiting area with coffee maker that makes multiple types of coffee and they also have chocolate chip and sugar cookies freshly Great service and nice waiting area with coffee maker that makes multiple types of coffee and they also have chocolate chip and sugar cookies freshly baked. There is also vending options if those items do not interest you. Would return! More

I love bringing my car into the service department. They are very friendly and knowledgeable about what is and is not covered. They are quick and resolve all issues in a very timely manner. I am impres They are very friendly and knowledgeable about what is and is not covered. They are quick and resolve all issues in a very timely manner. I am impressed by the level of service I have received from the Service Department here over the last 4+ years. More