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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,815 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,816 reviews
December 29, 2020
Rae was incredibly helpful and knowledgeable about all of the cars that I looked at! He was very personable and made sure that I was helped through my entire car buying process. the cars that I looked at! He was very personable and made sure that I was helped through my entire car buying process. More
by Libby Christensen
Employees Worked With
Rae Ellis
December 29, 2020
I was referred to the dealership from the Costco program I had a good good information from Ray and also the sales manager really enjoyed my visit and would recommend them highly to anybody else I come acr I had a good good information from Ray and also the sales manager really enjoyed my visit and would recommend them highly to anybody else I come across. More
by Jonowens521
December 28, 2020
We had a great experience. Rae was so nice and very helpful. He was able to answer every question we had. I would highly recommend going there and ask for Rae. helpful. He was able to answer every question we had. I would highly recommend going there and ask for Rae. More
by tonyapierce71tonya
Employees Worked With
Rae Ellis
December 18, 2020
Everyone was fantastic. Quick, easy, and smooth. I flew in from out of town and it was the best car dealership transaction I’ve ever had. Thank you! in from out of town and it was the best car dealership transaction I’ve ever had. Thank you! More
by Tdmgc4
December 09, 2020
Joe is top notch. Professional, thorough, conscientious, and congenial. Certainly goes the extra mile to build relationships, as opposed to just focusing on making the sale and then moving on to the next. Y and congenial. Certainly goes the extra mile to build relationships, as opposed to just focusing on making the sale and then moving on to the next. You will not be disappointed!! More
by Tim C.
December 09, 2020
Jessica was great to work with: very knowledgeable, responsive and professional. I highly recommend working with her if you are interested in buying a Jeep. responsive and professional. I highly recommend working with her if you are interested in buying a Jeep. More
by Jason Moore
Employees Worked With
December 01, 2020
Top Notch Service. Joe Trahan is very knowledgeable and helpful! Everyone there was very friendly and I appreciate that. I would definitely recommend this place to anyone. Thank you! helpful! Everyone there was very friendly and I appreciate that. I would definitely recommend this place to anyone. Thank you! More
by AC
Employees Worked With
November 17, 2020
As we get closer to the end of the year, and I think about what has gone right in 2020, one of the few things that really stands out, was my experience buying a new Gladiator at Reed Jeep from Jessica S about what has gone right in 2020, one of the few things that really stands out, was my experience buying a new Gladiator at Reed Jeep from Jessica Sanchez in May of 2020. I am nearing retirement age, and have purchased many cars, This experience had to be the best, the easiest, and most stress free. Mark More
by Mark
Employees Worked With
September 28, 2020
I met Jessica Sanchez a few months ago when I started shopping for a new SUV. She was helpful, respectful and informed. A couple weeks ago, when I finally got serious about a Jeep, I stopped in to see Je shopping for a new SUV. She was helpful, respectful and informed. A couple weeks ago, when I finally got serious about a Jeep, I stopped in to see Jessica - once again, she was helpful, respectful and knew her stuff - you also could tell she was very committed to making sure we had the information and test-driving experiences we needed to make an informed decision. We couldn't be more happy with our Grand Cherokee and the experience with Jessica and Reed Jeep. More
by Carol
Employees Worked With
September 28, 2020
Jessica was awesome! It was a no pressure sales approach, everything was handled so quickly, and they made me feel right at home. I would definitely recommend anyone go here! everything was handled so quickly, and they made me feel right at home. I would definitely recommend anyone go here! More
by mitchelltalley03
