Reed-Lallier Chevrolet - Service Center

No Room For Emergencies I purchased a new vehicle from Reed-Lallier in 2008. I am no longer a Fayetteville resident, but I have always bought my cars here when I visit my fa I purchased a new vehicle from Reed-Lallier in 2008. I am no longer a Fayetteville resident, but I have always bought my cars here when I visit my family. Because I live out of town, I have never used their service department. I will say that the both of the Chevy dealerships in Winston-Salem have been amazing, and I would whole-heartedly recommend Flow or Modern. Sadly, I cannot say the same for Reed-Lallier. I was in town this weekend visiting my family for the holiday season. I had a long weekend and had planned to go home last night. After loading up the car and getting my dogs settled, my plans changed. The engine rattled when I turned on the car, and smoke came out of the exhaust. My check engine light came on, along with an air pressure light. My tire sensors didn't even register anything. I obviously couldn't drive my car home that night. So, I went back inside and had to stay overnight. I got up early this morning and called the dealership right at 7AM when the service department opened. I explained that I was stranded here and that I need to get home. The lady who answered the phone told me that they aren't scheduling any appointments until late next week. I begged for some emergency space. I have a home and a job, and I have cats at home that I need to check on. She then said "Well, everyone has emergencies, and we have a lot of emergency calls. We're backed up. AS I SAID, you can bring it in, but I won't guarantee that anyone will actually look at it today." If they in fact take factor in time for emergencies, I find it hard to believe that they had that many of them prior to my call when they first opened. The receptionist was very rude and unsympathetic. My car currently has 106k miles on it and I will be looking to buy a new one soon. It will not be from Reed-Lallier. I have bought cars in the past from Powers Swain and received much better service. After this horrible experience, I called Powers Swain even though they are further away. The guy on the phone was extremely nice and even wished me a Merry Christmas! Reed-Lallier just lost my family as a customer. All 4 of us drive Chevys, so I'm sure Powers Swain will love to welcome us back. More

Service depts earned a new customer Purchased elsewhere and the other dealership blew my pregnant wife off and with a dying vehicle she stopped into Reed Lallier with our Equinox, Aaron Purchased elsewhere and the other dealership blew my pregnant wife off and with a dying vehicle she stopped into Reed Lallier with our Equinox, Aaron Hodges checked under the hood and found the battery cable was loose and fixed it for her, also mentioned several services and pointed out the drive belt should be changed, we will definitely be coming back for our service and car purchases, glad someone took 10 minutes to save my wife from being stranded as I'm overseas, you've earned a great full customer and I'm sorry we didn't try you guys first . Thank you so much for having awesome people . Trevor More

First and last experience !!!!! I went today to fix my car really bad experience ! The service guy very rude and he try to charge $285 just to tell me what is wrong with my car ! A d I went today to fix my car really bad experience ! The service guy very rude and he try to charge $285 just to tell me what is wrong with my car ! A day before I went to this dealer website because also I looking for a new car but if I have to deal with this bad service for maybe next 10 years not way to get a car for this dealer !!!!!! More

Fast and professional Aaron Hodges in the service department was very professional and helped me out a lot when my car had to go in for service. I would recommend to ask fo Aaron Hodges in the service department was very professional and helped me out a lot when my car had to go in for service. I would recommend to ask for him anytime you went in to have service done. Also, both the ladies that helped me get a rental were amazing and had me in and out in no time at all. Amazing dealership! Go see them if you are looking for a car. Jon B. Hope Mills More

Slow Service The staff has always been friendly here but they are terribly slow, even with an appointment. I have take my truck in for the standard oil change and The staff has always been friendly here but they are terribly slow, even with an appointment. I have take my truck in for the standard oil change and tire rotation 3 times in the last year and have yet to get out of this dealership in less than two hours. It's hard to spend the time and money going to a dealership to have the oil changed when it takes this long, Jiffy Lube would be much faster (and cheaper). The previous time that I had my oil changed on my 6.6L Duramax, the technician put the wrong amount of oil in and the truck was two quarts low without me knowing until finally the oil low warning came on. When I took the truck in they said they must have hit the 6.0L instead of 6.6L (There are no 6.0L diesels so it makes me wonder if they even used 15W40.). Really is a nice dealership, they are just way too slow and careless. More

Great Upper Management Had some complication with getting my car repaired. Once upper management found out they were more then understanding and accommodating to fix the com Had some complication with getting my car repaired. Once upper management found out they were more then understanding and accommodating to fix the complications. Very professional people and made my experience better. I would say they run a great dealership and if their ever is a complication management does an excellent job to work with the customer so that you leave satisfied and happy. More

BAIT AND SWITCH I RECEIVED A COUPON FOR A $99.95 BRAKE JOB. I CALLED TO MAKE AN APPOINTMENT.WHEN THE SERVICE PERSON FOUND OUT I HAD A 2013 HYUNDAI ELANTRA HE SAID I C I RECEIVED A COUPON FOR A $99.95 BRAKE JOB. I CALLED TO MAKE AN APPOINTMENT.WHEN THE SERVICE PERSON FOUND OUT I HAD A 2013 HYUNDAI ELANTRA HE SAID I COULD NOT USE THE COUPON, IT WAS FOR GM CARS ONLY. I TOLD HIM SINCE THIS WAS NOT PRINTED ON THE COUPON I WOULD LIKE THAT STATEMENT IN WRITING. HE SAID THE GENERAL MANAGER WOULD CALL ME. I TOLD HIM HE COULD JUST EMAIL ME THE STATEMENT IF HE LIKED. I NEEDED IT FOR MY COMPLAINT TO THE NC ATTORNEY GENERAL. THE NEXT MORNING I WAS RUDELY AWKENED BY A MAN CLAIMING TO BE THE GENERAL MANAGER AT 7:50 AM! NO APOLOGY FOR WAKING ME EITHER. HE ASKED ME WHAT MY QUESTION WAS? HE WAS TOLD TO CALL ME AND THAT WAS ALL. WHEN I EXPLAINED HE SAID IF HE COULD GET THE AC DELCO PARTS, THEY COULD DO MY BRAKES AND HE WOULD GET BACK WITH ME. IT IS NOW 8:30 PM AND NO ONE HAS CONTACTED ME. THE COUPON EXPIRES TOMORROW,APRIL 30, 2014. I DO NOT RECCOMEND REED-LALLIER TO PURCHASE OR SERVICE A CAR. THEY DO NOT APPEAR TO BE CONSUMER "FRIENDLY". THE SERVICE PERSON ASKED ME SUCH QUESTIONS AS: HOW MANY MILES ON YOUR CAR? (ABOUT 33,000) WHAT'S WRONG WITH YOUR BRAKES? (IF I KNEW THAT I COULD PROABLY FIX THEM MYSELF!) I TOLD HIM NOTHING THAT I WAS AWARE OF BUT JUST IN CASE THEY WERE GOING BAD,$99.95 WAS A GOOD PRICE! I GUESS THAT WAS THE WRONG ANSWER! More

salesmanship Have you ever gone into a new dealership (we just moved her from CA), walked up to find out about the service department, and meet the nicest guy, a s Have you ever gone into a new dealership (we just moved her from CA), walked up to find out about the service department, and meet the nicest guy, a salesman named Dwayne. Not only did we find the service department, we traded our 2013 Equinox in on a 2014 Malibu. With Dewayne's patience, and after hours of looking, we were able to find the exact car we wanted, for the price we wanted to pay. Couldn't ask for better salesman and better dealership. To be so knowledgeable about so many cars, you really can find the perfect car with the perfect salesman. Thank you Dwayne Marlyn and Dan Gonzales More

My car was experiencing some whining noises when I drove it. I brought it into Reed-Lallier, the dealership we purchased this car from to find out what the issue was. Within an hour Bobby had the issue with it. I brought it into Reed-Lallier, the dealership we purchased this car from to find out what the issue was. Within an hour Bobby had the issue with the car and everything priced out for me, even got me into a rental(thanks Enterprise) since this was our only mode of transportation. Come to find out the issue with my car were a little more complicated, but Bobby kept us updated daily on the progress of the car. I am very happy to report when I picked up my car it drives and handles like a brand new car. More