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Regal Acura - Service Center

Lakeland, FL

4.5
554 Reviews

554 Reviews of Regal Acura - Service Center

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March 02, 2024

Had a basic oil change appt scheduled for 8:30. It took more than 2.5 hours for the service to be completed. Thats way too long. More

by sdlittle96
Recommend Dealer
Yes
Employees Worked With
Austin Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Mar 05, 2024 -

Regal Acura responded

We're sorry to hear that your wait was longer than expected. We understand how valuable your time is and we apologize for any inconvenience.

February 15, 2024

It was a quick process. And when I changed my mind on the color of the vehicle, it was no problem. More

by PBALL70
Recommend Dealer
Yes
Employees Worked With
Troy Carter
Feb 19, 2024 -

Regal Acura responded

Thank you so much for taking the time to review us.

February 11, 2024

Frustrating experience all around. So many calls and texts from the dealer and insurance company. Regretting buying my Acura from Regal at this point I would expect a much easier exper More

by themidge28
Recommend Dealer
No
Employees Worked With
Shalymov Isaac
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shalymov Isaac
Feb 19, 2024 -

Regal Acura responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standard. Please feel free to call 863-333-4686 with any further comments or concerns you wish to share.

February 11, 2024

No pressure. This is my third car that I have leased and Troy has been my sales person each time. Could buy closer to home but I like the way the people at regal More

by penncarol4
Recommend Dealer
Yes
Employees Worked With
Troy Carter
Feb 13, 2024 -

Regal Acura responded

We are thrilled that you enjoyed your experience!

February 10, 2024

I'm always kept informed and that's important. The customer service is always welcoming and friendly and professional. It's also nice while you want you can get free coffee ??? More

by sharon.elshabazz
Recommend Dealer
Yes
Employees Worked With
Wilson
Feb 13, 2024 -

Regal Acura responded

Thanks so much for sharing your feedback about our service.

February 10, 2024

Wilson my service advisor was very helpful and provided great service. He addressed all my questions and concerns in a professional manner. More

by mtmbran
Recommend Dealer
Yes
Employees Worked With
Wilson
Feb 13, 2024 -

Regal Acura responded

Thanks for the 5-star review.

February 10, 2024

Very good. Not pushy. Friendly and the mechanics are competent Happy to oblige thank you! More

by Richard D
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
Feb 13, 2024 -

Regal Acura responded

Thank you so much for taking the time to provide feedback.

February 10, 2024

Good Good clean and friendly Good clean and friendly and nice place to go to take you service on you vehicles More

by Justin4135
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
Feb 10, 2024 -

Justin4135 responded

Nice place to go good service and prices

Feb 13, 2024 -

Regal Acura responded

Thank you!

February 07, 2024

My original advisor was not there and I had what I needed done and already priced out... then I got a new kid and they re assess the vehicle and for a little shake went from 500$ fix to 7300$ fix More

by ANISHALARSEN
Recommend Dealer
No
February 06, 2024

helpful and efficient responded to questions and was sensitive to my time constraints will work with him again More

by RACA001
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shalymov Isaac
Feb 07, 2024 -

Regal Acura responded

Thank you for trusting Regal Honda with your service needs.

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