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Regal Honda

Lakeland, FL

4.6
3,678 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 3,678 reviews

April 12, 2024

Always prompt on arrival, and communication is always timely. Service advisor Austin B was quick to offer assistance and went above expectations by staying late to ensure I got my Passport back the same More

by Tammy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin B
Apr 16, 2024 -

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

April 11, 2024

Everyone in the service center is courteous and very helpful. Much better than other dealers I've dealt with in the past. More

by b2rit
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Brock
Apr 11, 2024 -

Regal Honda responded

Thank you. It has been our absolute pleasure to serve you, and we hope that you return soon.

April 06, 2024

Excellent customer service in all departments. The team members at Regal Honda really care about their customers' satisfaction. More

by MICHAELBELLIVEAU
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Apr 11, 2024 -

Regal Honda responded

Thank you. We want you to know how much we appreciate your review.

April 06, 2024

Had a great experience. Austin Hernandez at Lakeland Regal Honda was very helpful, knowledgeable & professional assisting us with the purchase of our new vehicle. He clearl More

by babalou071
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Herrera
Apr 11, 2024 -

Regal Honda responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Congratulations!

April 05, 2024

Service department is horrible. I took my truck in for a recall. I was told it would only take an hour. 5 hours later, i was told it wasn't going to be finished until the next day. More

by Mike23blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Regal Honda responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We will use the feedback to make us better.

April 05, 2024

If I could do 0 stars I would. Lied to me for 3 1/2 months. I'm not sure how he has this position let alone a job at this point. More

by chelsearm7829
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Mackay
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2024

Excellent service to customers. Organized. You demonstrated concern on our needs and how to schedule for prompt problem solved. More

by COMPASION17
Recommend Dealer
Yes
Employees Worked With
Shalymov
Apr 11, 2024 -

Regal Honda responded

Thank you so much for your positive rating for your recent visit to Regal.

April 03, 2024

After being taken advantage of at one car lot , to going to this car lot and having the most amazing experience anyone could ask for with Matt and Camden I was able to purchase the very first car I was inte More

by Desaray white
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camden Keller
Apr 11, 2024 -

Regal Honda responded

We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!

April 01, 2024

Talan Miller was extremely helpful and honest he worked extremely hard to give us the best service. I didn’t really know what i wanted to get into but he managed to do a lot with little information definit More

by User0408
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issa Bendeck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talan Miller, Orlando Iglesias
Apr 03, 2024 -

Regal Honda responded

Thank you for sharing your positive experience with Talan Miller! We're thrilled to hear that he provided you with helpful, honest, and dedicated service. It's fantastic to know that even with limited information about what you were looking for, Talan went above and beyond to assist you and ensure you had a great experience.

March 31, 2024

When I came to pick up my car it wasn't ready. He never closed it out so the cashier didn't have my keys. Another associate closed it out and pulled my car around then after paying we couldn't fin More

by Vajohnson3
Recommend Dealer
No
Employees Worked With
Wilson
Mar 31, 2024 -

Vajohnson3 responded

Every time that i come to this dealership i have a problem. The last time that I came to pick up my car it wasn't ready. My service advisor never closed it out so the cashier didn't have my keys. Another associate closed it out and pulled my car around then after paying we couldn't find my keys. They were actually still in the car. Then when I came to pick up the parts 2 of the items weren't the price that my service advisor told me that they would be. I was very disappointed. The representative in the parts department tried to lower the price to make it right and i appreciate that but I'm very disappointed in this dealership overall!

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