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Regal Kia Lakeland
Lakeland, FL
4,924 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,924 reviews
April 26, 2023
3 hours for an oil change is not a recipe for a good visit. That's also not going to lead to a great overall rating . The staff was doing the best they could with the hand they were dealt. visit. That's also not going to lead to a great overall rating . The staff was doing the best they could with the hand they were dealt. More
by raymonddferrrris
Verified Customer
April 26, 2023
They replaced the wrong tire on my car twice! The first time that it happened, I waited for 3 hours....as soon as I told them that it was the wrong one, it only took about 20 minutes for them to The first time that it happened, I waited for 3 hours....as soon as I told them that it was the wrong one, it only took about 20 minutes for them to change it 🤷♀️ More
by rtst77
April 25, 2023
Came in for an oil change and ended up with a brand new car, everyone I delt with was very kind and helped me out in what I wanted. car, everyone I delt with was very kind and helped me out in what I wanted. More
by carrie
April 23, 2023
5 Great experience super quick process in and out in 45 mins Always a great experience when dealing with Box and the sales team and finance department mins Always a great experience when dealing with Box and the sales team and finance department More
by KSCHLEY86@GMAIL.COM
Employees Worked With
Edward Box
April 22, 2023
Employees are always eagerly to assist with car needs. Professional and always a great experience. Professional and always a great experience. More
by PUMAWOMAN333
Employees Worked With
April 22, 2023
This was an awesome experience and it was timely. They were both kind and knowledgable. They were both kind and knowledgable. More
by MONICA.EDGERTON
April 21, 2023
I was VERY disappointed that they didn't vaccum the inside of my car. I am 75 years old and it is impossible for me to do. inside of my car. I am 75 years old and it is impossible for me to do. More
by SANDJAY8
Employees Worked With
April 21, 2023
Quickest service I’ve ever received at a dealership service department. Everyone was so friendly as well, thoroughly explained things, answered questions and just went above and beyond with their cust service department. Everyone was so friendly as well, thoroughly explained things, answered questions and just went above and beyond with their customer service. I will drive further specifically to use them in the future. More
by LESLIE.PRESCOTT
Employees Worked With
Carlos
April 21, 2023
I was taken care of very nicely. They worked hard and getting me financed. Malik and his mother made everything comfortable, and I wasn't being pushed into buying something I didn't They worked hard and getting me financed. Malik and his mother made everything comfortable, and I wasn't being pushed into buying something I didn't want More
by stevensuydam
Employees Worked With
Melek
