Back

Regal Kia Lakeland

Lakeland, FL

4.5
5,482 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
Contact Dealership

1025 Bartow Rd

Lakeland, FL

33801

Directions

By Type

Showing 5,482 reviews

August 19, 2023

Courteous, professional, and efficient. Jeremy kept me informed during the whole process. The email technology with my choices was very convenient and easy to understand. The waiting area More

by kitanablade78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

We sincerely appreciate you taking the time to share with us your experience with Jeremy at Regal Kia.

August 18, 2023

very friendly, clean, could have been a shorter wait for an oil change and tire rotate though. More

by MHS46
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you!

August 18, 2023

Cuando llevo mi automóvil a Regal, siempre puedo estar seguro de que el servicio será adecuado. More

by WINDSORJOHNE
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Ortez, Jonathan Santos
Aug 21, 2023 -

Regal Kia Lakeland responded

Gracias!

August 18, 2023

Kelsey is the best! Always smiling every time she greets me, knows exactly the work that needs to be done, and does it ahead of schedule! More

by GREG.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Carlos Iona, Genesis Cruz
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 18, 2023

Car was to be washed, not at my request. Had dried soap all over the hood and sides. Blue tape was on top of car and had to have our taller son to remove it. I never ask for it to be washed. More

by CHERYLH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

August 17, 2023

Very clean waiting area, very courteous representatives, service was done in a timely manner. I will continue to come back for all of my Kia Sorento service needs. More

by TAMEKA.CARWISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Iona
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 17, 2023

Had tire purchase scheduled for size specific tires which had to be ordered. Tires arrived at dealership on Friday and on scheduled appointment could not be located had to re-order and re-schedule Misty ser More

by RJAKAD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

We're sorry your tires were misplaced, but we're happy to hear Misty was able to help you.

August 17, 2023

Extremely pleasant experience, very friendly ,helpful and knowledgeable. I have already recommended him to two other buyers. Thanks for being my sales agent. More

by robertamland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fadhil Zein, Pedro Jenner
Aug 21, 2023 -

Regal Kia Lakeland responded

Oh wow! That speaks volumes of the service you received. Thank you and congratulations!

August 16, 2023

I have not been a fan of regal Kia, but they are starting to do better. My car was fixed under warranty and I called to let them know since they did the repair that I am having another issue. The girl told m More

by DELANEYCLARK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. Please feel free to reach out to Jorge Benitez – Service Lane Manager.

August 15, 2023

This dealership has always been good to provide timely, efficient and friendly service to my Kia K-900. More

by RJAKAD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you!

...
175
...