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Regal Kia Lakeland
Lakeland, FL
5,045 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,045 reviews
May 19, 2022
They worked to get me the best deal possible. I want to thank Malachi and everyone in the finance dept. I want to thank Malachi and everyone in the finance dept. More
by JCOOPER1228
Verified Customer
May 19, 2022
The Car salesman was very Knowledgeable and quick. Refinancing was also very quick and easy. Great quick easy experience. Refinancing was also very quick and easy. Great quick easy experience. More
by Ronda
May 18, 2022
My name is Maria Miranda and I have been using Regal Kia for my car’s service since I bought it there two and a half years go. Yesterday, May 17th 2022 I had a bad experience at the Regal Kia in Lakeland for my car’s service since I bought it there two and a half years go. Yesterday, May 17th 2022 I had a bad experience at the Regal Kia in Lakeland, on Bartow Road, the first time since I bought my Kia Forte there. I was always very happy with the service and never had any complains before but now I am afraid to take my car there again. I took my car in for an oil change and Misty was the lady who attend me. She notified me by text message that I should change the air conditioning filter but as I didn't have much time I notified back that I wouldn't do it this time. I paid for the oil change but when I got in the car to leave I noticed a bunch of dry leaves on the passenger side carpet, as if a trash can had been spilled inside my car. I also noticed a noise in the air conditioning, as if something was hitting the fan. I turned off the car and told Misty that something was wrong since there was not any noise on the air conditioner before. She called a mechanic and after a while she came back holding the air conditioning filter corroded in the middle, and told me that was the reason for the noise and that is why I needed to change the filter. Turns out it wasn't making any noise before I took the car in for an oil change and in fact the destroyed area of ​​the filter indicates that when they put the filter back in place they mispositioned it crooked and the fan impellers hit and damaged the filter. Afraid of them damaging some other part of my car I feel obligated to accept to do the service and pay $70.00 for it. It seems to me that since I didn't agree to change the air conditioning filter they damaged the filter to force me to accept the change. I've always had great service at Regal Kia of Lakeland but now I don’t know if I can rely on their service anymore. I was forced to do the service that I didn't want to at that time for fear they would damage some other part of my car and also I ended up missing a meeting that I had scheduled due to the delay. I think this is bad for your business reputation and I am planning to alert everyone about that so people don’t have this terrible feeling that they were ripped off like I am feeling now. ________________________________ More
by Maria
May 18, 2022
Everyone at the dealership was friendly and very helpful. I felt like I was in good hands the entire time! I felt like I was in good hands the entire time! More
by angeliquemtucker
May 18, 2022
Todo el personal es muy atento y están pendientes de solucionar las dudas que se puedan presentar solucionar las dudas que se puedan presentar More
by pamt73a
Employees Worked With
May 18, 2022
The service was great and they worked with me, very nice. But I asked multiple times if the new Kia K5 gt line that I bought was AWD, and it ended up not being AWD and that's the biggest reason I was buying But I asked multiple times if the new Kia K5 gt line that I bought was AWD, and it ended up not being AWD and that's the biggest reason I was buying it. They need to be clear on the facts of every car they are selling at the dealership not just to sell cars to people, I did research on the car but I guess not enough. Don't get me wrong I really like the car I bought, but I was super disappointed in it not being AWD, which is what I needed for my new PCS location in the Army. The car ended up being a fwd car. More
by elizabeth.catrett
May 18, 2022
The dealership was very nice and clean and everyone was very attentive. The process was fast and easy, everyone was very nice and helpful very attentive. The process was fast and easy, everyone was very nice and helpful More
by perez18
May 17, 2022
It was a fast and great experience. My service advisor Misty was very sweet and helpful. My service advisor Misty was very sweet and helpful. More
by hernandez.georgina63
Employees Worked With
May 17, 2022
Excellent experience. Quick easy and proficient. Pablo was very patient, friendly, and thorough. Definitely will return Quick easy and proficient. Pablo was very patient, friendly, and thorough. Definitely will return More
by dl6629
Employees Worked With
Other Employees :
Pablo Moreira, Caty Gorman
May 17, 2022
Excellent customer service, quick & efficient team! Loved the ease of used service notifications via email, service selections, and payment. Everyone encountered was pleasant & made my experience enjoy Loved the ease of used service notifications via email, service selections, and payment. Everyone encountered was pleasant & made my experience enjoyable! More
by ROSIE_WILLIAMS
Employees Worked With
