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Regal Kia Lakeland
Lakeland, FL
4,933 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,933 reviews
January 10, 2025
I waited hours with no communication about my car. Until I went to the front to ask just to find out my car had not been taken care of. They were waiting for a warranty approval that had not been done Until I went to the front to ask just to find out my car had not been taken care of. They were waiting for a warranty approval that had not been done prior to me going to my appointment. I arrived at 11:15am and did not leave till 1:30. No communication and I asked to speak to a manger not one call was made. More
by TGREEN8807
Verified CustomerEmployees Worked With
January 10, 2025
Never actually call when the parts come in like they say they will. Don’t listen to customers. We told them that we had an idea of what was wrong with my car and instead of listening to us they ordered a pa they will. Don’t listen to customers. We told them that we had an idea of what was wrong with my car and instead of listening to us they ordered a part that didn’t fix the problem. So now they have ordered another part that I would almost bet still won’t fix my car! I don’t have the time to continually drop my car off. We have 5 kids so it’s not like I can have them take me anywhere. Not do I have an extra vehicle that will fit all of my children safely. This place is a joke More
by RSHUEY119
Employees Worked With
January 10, 2025
He communicated with the process very well. Explained every detail on what got serviced gave me estimated times for my car Explained every detail on what got serviced gave me estimated times for my car More
by dann1110
Employees Worked With
January 10, 2025
The service is A+. I have purchased one car from them and possibly will again. I have purchased one car from them and possibly will again. More
by gagliotom
Employees Worked With
January 10, 2025
Jonathan and his brother George have been service advisors for many years! Their dedication to their job as advisors is a an Extreme asset to your dealership! Their total experience as advisors has advisors for many years! Their dedication to their job as advisors is a an Extreme asset to your dealership! Their total experience as advisors has made my visits to Regal Kia dealership a true pleasure! I can't say enough about Jonathan and George , they are truly fine Gentlemen and are a total asset to your dealership! More
by lbbugler1
Employees Worked With
Other Employees :
Willie Moreira, Kelsey Johnson
January 10, 2025
I just think the value I would have to comment on when I bought my Kia I wanted to change my mind about 3 hours after we got to the dealership and I was told that now it would be a repossession if I didn't bought my Kia I wanted to change my mind about 3 hours after we got to the dealership and I was told that now it would be a repossession if I didn't want the car in one my old truck back not good for public relations when somebody's over 70 and buying a car More
by NASCARNURSE88
January 10, 2025
I really liked the service and the location. The staff was very attentive to our needs The staff was very attentive to our needs More
by gloria malave
January 10, 2025
He was nice very patient and helfull i wil recommended him.great working with him him.great working with him More
by mannyvazquez9
January 08, 2025
Jeremy is always very friendly and polite. He checks on me from time to time to see how I’m doingwhile my car is being worked on. He checks on me from time to time to see how I’m doingwhile my car is being worked on. More
by JANEBOCONNOR59
Employees Worked With
January 07, 2025
Helpful got the service provider to contact me but problem still unresolved bad experience all around problem still unresolved bad experience all around More
by tajuanatucker1
Employees Worked With
