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Regal Kia Lakeland

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.5
5,769 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 5,769 reviews

October 26, 2022

May be a nice place lots of good reviews but also 180 1 star they hide from their website they love to use as a reason their employees cant be wrong ...that said... dont go in with a quote from another Kia More

by Astronomy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr Santos (financing)
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Oct 27, 2022 -

Regal Kia Lakeland responded

We do not have the ability to "hide" any 1 star reviews & do not possess the information for a credit pull without it being provided to us. As for the rest, we regret the experience that you had and will bring this to upper management's attention.

Oct 27, 2022 -

Astronomy responded

Thanks for the response .. the information requested was a drivers lic. (For a test drive) and the ss# was given for trade in payoff amount bank access …I never had a test drive in anything used or new. Is it normal to hard pull when a person comes in with a QUOTE from another KIA where they never pulled my credit …and asks you to match or beat THE QUOTE on the phone and in person multiple time because you say you offer more for the trade then while on the phone with the bank for that trade, in between, ask the only other two questions you need for a hard inquiry? I never signed a single piece of paper ever. I had 4 QUOTES in my pocket NO ONE BUT YOU RAN A HARD INQUIRY AND I GOT NOTHING except a finance guy swinging my paper in the air never showing a single number and saying get the deal you already have, mainly because I refused a used certified 3 times….So I did. Her forte and my K5 at Courtesy Brandon Kia. where’s my test drive, my quote, or my trade evaluation, you promised on the phone and in person all day… you took the car and looked at it and basically threw an 800+ credit score and unlimited income out the door for no reason….look at the video. What could have possibly been said to make me walk out the door with no numbers no quote and no reason to leave within less than 1 min of shaking Mr Santo’s hand? My initial contact/salesman was a champ, such a great guy sorry Mr Santos inabilities to read a customer and poor leadership lost you 2 sales. Great negotiation tactics …start with… GET OUT. I wasn’t being “checked out”…. you were…..FAIL Lmao.

Oct 27, 2022 -

Astronomy responded

And Jorge the manager who was never present gave 4 excuses before giving up when I requested a supervisor call me to resolve our miscommunication .. I got told immediately after relaying my experience by Jorge (no last name or position given except Mr Santos boss) that I must be angry I didn’t get the deal I wanted …never got a quote to be mad at … then it was .. then you saw a window sticker and knew you couldn’t get it… uh you have 0 new Fortes on the lot ( also I told them I wanted to build and wait 8weeks) and even my test ride would only be a certified used …. Then it was… first he said …DUH DER oh stop calling your sales man and harassing … I made three .. 1 to say on the way…(I don’t text well I’m disabled) 2 to say who the heck was that finance guy and a 3rd to say sorry salesman mr Santos ruined your deal…then he went on to finish up that it must of been something I did because our dealership has nothing but 4 and 5 star ratings on the website. So contact a lawyer if I still have a problem. Low and behold click the link and you had 180 1 star … even a new one on that day. Why not on the website ? on the car rater link …..wow there are nearly 3-4 a week sometimes And then he hung up.

October 26, 2022

This was the best experience I have ever had at an car dealership, I could not have asked for better people to serve me. It was a pleasure. More

by jsellers0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik, Stan May
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Nov 04, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

October 26, 2022

The crew and staff are very pleasant and helpful, the cost was about what I thought it would be, thanks More

by leesteve26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Jorge Benitez
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Nov 04, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

October 26, 2022

It is very organized and friendly. They work efficiently and safely. This is a great dealership! More

by LEAHMARY913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

October 26, 2022

Excellent and quick service! Professional staff! Clean and Nice waiting area while having car serviced! Highly recommend More

by ASANCHEZSR78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

October 24, 2022

Great people and excellent service . We’re up front with problem and costs. Car was ready when promised. Shawn was awesome More

by PAULAMARIEMCCOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Wren
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Oct 24, 2022 -

Regal Kia Lakeland responded

Hello! thank you so much for your feedback! we are so glad to hear that you had a great experience with Regal Kia. We hope to see you again and continue to provide excellent service!

October 23, 2022

Greg and Pablo were pretty great, selling me an EV6 at MSRP without markups (apart from doc/paperwork fees which are listed on the website). Finance is typical and got a decent rate. Car came in fairly qu More

by rc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Morfa, Pablo Moreira
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Oct 24, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback! we are glad to here that your transition into a EV6 was great, we hope to still make you happy and give you excellent service in our service department as well!

October 22, 2022

Folks should know about any specials being advertised on their website. When I went in to buy tires they s/h perked up and said “great!! We’re running a buy 3 get 1 special right now!” What I got was a big More

by carnegieron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
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Oct 24, 2022 -

Regal Kia Lakeland responded

we apologize for the inconvenience and will bring this to management's attention. If you need further assistance please contact Jeff Soloj, service manager at 863-904-1170 ext 1067

October 22, 2022

I came in for a recall and all xxxx broke loose after that. The following week I needed a transmission the week after that I need a alternator. While getting my alternator put on the mechanic realized th More

by Theresa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn in service
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Oct 24, 2022 -

Regal Kia Lakeland responded

we apologize for the inconvenience and will bring this to management's attention. If you need further assistance please contact Jeff Soloj, service manager at 863-904-1170 ext 1067

October 22, 2022

Always efficient and friendly, you know how things will go when you drop your car for service. Highly recommended. More

by samb6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback and visiting Regal Kia we hope to see you again and continue excellent service!

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