Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
5,323 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,323 reviews
September 14, 2021
I have been a customer at Regal Kia over 5 years ; my experience with them has ben always great. The workers are great and do their best to meet the needs of customers. I appreciate them. Also their se experience with them has ben always great. The workers are great and do their best to meet the needs of customers. I appreciate them. Also their service is excellent to keep up my vehicle good condition. More
by HJMARY_AN
Verified CustomerEmployees Worked With
Kelsey Johnson
September 14, 2021
Greeted with a smile and informed of everything that was to be. Very clean inside and out to be. Very clean inside and out More
by tlfussell
Employees Worked With
September 14, 2021
Always excellent service when I bring my vehicle, they are quick an precise plus they wash my car after! are quick an precise plus they wash my car after! More
by EDWARD.B0
Employees Worked With
September 13, 2021
I was dissatisfied with the service. The rear door strut installation was done incorrectly and I had to drive 30 miles back to the dealership to get it corrected. In addition, the technician soiled t strut installation was done incorrectly and I had to drive 30 miles back to the dealership to get it corrected. In addition, the technician soiled the different areas of the car with grease. More
by pmapp19
Employees Worked With
Jeremy
September 13, 2021
Very Welcoming! Roberto listened to what I was really looking for in a new car. He found the right fit for me. So was patient and knowledgeable, helping me feel comfortable with my New Kia! looking for in a new car. He found the right fit for me. So was patient and knowledgeable, helping me feel comfortable with my New Kia! More
by DR1rock
Employees Worked With
Roberto Rodriguez
September 11, 2021
Service was great! The folks at Regal take tremendous care of your vehicle, and the customer service is second to none, very happy customer. Will be back! care of your vehicle, and the customer service is second to none, very happy customer. Will be back! More
by Zach C
Employees Worked With
I do not remember
September 11, 2021
Everyone was wonderful from salesman David to Manager Fred to Stan Da Man in finance. Definitely a great experience . I recommend Regal Kia to anyone shopping for a vehicle Fred to Stan Da Man in finance. Definitely a great experience . I recommend Regal Kia to anyone shopping for a vehicle More
by ELLY
Employees Worked With
Fred, Stan May, David Maldanado
September 11, 2021
When first arrived in Service Dept, it took at least 5 min to acknowledge me. It takes a second to welcome people-no matter how busy. Secondly, I called prior to going because I wasn't sure if I nee min to acknowledge me. It takes a second to welcome people-no matter how busy. Secondly, I called prior to going because I wasn't sure if I needed appt. I was told to come right in- I had a nail in my tire. I get there and was told by Mario it would take at least 4 hours and he asked it that was ok. I responded that it was a plug-no that isn't acceptable. It took a little over an hour which didn't seem bad because I ran into Orlando -best car salesman in my book!! And he was able to pass a little time answering questions for me. Orlando is the only reason I keep coming back. He cares and understands the importance of Customer Service !! Employee of the year for sure!! More
by Squinto
