Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
5,718 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,718 reviews
September 15, 2021
Have seen improvement in the last 5 years but they still have not finished my car in the time they told me. Need to be more honest about that. Also I don’t appreciate getting my car back full of water spots have not finished my car in the time they told me. Need to be more honest about that. Also I don’t appreciate getting my car back full of water spots. If that are going to wash it then dry it. More
by Jovifan1948
Verified CustomerEmployees Worked With
September 15, 2021
Quick, easy an very courteous. Will definitely come back to their dealership for future service. to their dealership for future service. More
by rojo710602
Employees Worked With
September 15, 2021
I like that I have a contact person , Jeremy, while they have My car. They were very efficient. have My car. They were very efficient. More
by KROBERTS1960
September 15, 2021
Misty Osbourne took excellent care of me. She was friendly, knowledgeable, and very professional. Let me know the status of my vehicle and explained what needed to be done. friendly, knowledgeable, and very professional. Let me know the status of my vehicle and explained what needed to be done. More
by TOOLMEISTER13
Employees Worked With
September 15, 2021
Mrs. Misty Osborne is an execellent employee. She keep me informed all the time on status of my vehicle. informed all the time on status of my vehicle. More
by Carlos
Employees Worked With
September 14, 2021
Always excellent service when I bring my vehicle, they are quick an precise plus they wash my car after! are quick an precise plus they wash my car after! More
by EDWARD.B0
Employees Worked With
September 14, 2021
Greeted with a smile and informed of everything that was to be. Very clean inside and out to be. Very clean inside and out More
by tlfussell
Employees Worked With
September 14, 2021
I have been a customer at Regal Kia over 5 years ; my experience with them has ben always great. The workers are great and do their best to meet the needs of customers. I appreciate them. Also their se experience with them has ben always great. The workers are great and do their best to meet the needs of customers. I appreciate them. Also their service is excellent to keep up my vehicle good condition. More
by HJMARY_AN
Employees Worked With
Kelsey Johnson
September 13, 2021
I was dissatisfied with the service. The rear door strut installation was done incorrectly and I had to drive 30 miles back to the dealership to get it corrected. In addition, the technician soiled t strut installation was done incorrectly and I had to drive 30 miles back to the dealership to get it corrected. In addition, the technician soiled the different areas of the car with grease. More
by pmapp19
Employees Worked With
Jeremy
