Regal Kia Lakeland

Misrepresentation 2014 I leased a new 2014 Kia Hybrid from Regal to which the entire transaction and Sales Manager Erik Koffler completed fairly, legally and ethically. 2014 I leased a new 2014 Kia Hybrid from Regal to which the entire transaction and Sales Manager Erik Koffler completed fairly, legally and ethically. On May 29, 2017 after several calls from Regal with attempts to get me to trade my vehicle in, I advised I may pay off the 2014 Optima and keep it. I then received several correspondences in the mail and phone from Regal with offers of waiving excessive mileage and wear and tear if I leased a new 2017 Kia from them. I brought all documentation to Regal to weigh out best options and dealt with the Regal Sales Agent Lyndsay Baker to which we spent almost 7 hrs going over all the options available and the details. During this time she continued to push the leasing us a new 2017 Optima guarantee us there would be no additional fees 2014 Lease Trade, stated that Regal grounded it and they would waive all fees applicable with the 2017 new lease in place. On June 16th I received a call from Kia finance stating I did not turn the unit in, I advised her of all details and Regal to which I also contact Lyndsay with concerns and at no time did Lyndsay advise this was not the agreement. In fact I contacted her 2 more times to which she never denied or disagreed this was not the agreement. I have now received an invoice from Kia for $1536.80 to which Regal refuses to pay and denies ever agreeing to waiving additional mileage. I am a business owner and walked in with 20K with intent to pay off the 2014 Kia and was given the bate and switch. Today, I attempted to speak with the Manager, Mike Galloway to which was only patronized and belittled and advised I was responsible for the $1536.80 in fees and refuses to take any responsibility to the Regal Agent misrepresented to gain a sale. Complete and utter disgust with such unethical sales practices and refusal to work with their mistake. Beware of their fake, unlawful and unethical upsell tactics that Management codones, and forces you to go legal for any resolution. More

Regal Kia Greg Schmidt sold us a new Kia Soul . His laid back attitude and jokes made the experience more enjoyable. Felt more like a friend than a salesman. He Greg Schmidt sold us a new Kia Soul . His laid back attitude and jokes made the experience more enjoyable. Felt more like a friend than a salesman. He made sure we understood everything about the car and even took a picture with us. More

Greg made my purchase a great experience Greg Schmidt did the best job possible in helping me purchase my Kia 900. He was amazing to work with. He went the extra mile Greg Schmidt did the best job possible in helping me purchase my Kia 900. He was amazing to work with. He went the extra mile More

new car purchase My son and I worked with Greg to buy a Kia Soul. We didn't know if we should buy new or used. Greg Schmidt helped us make our decision by comparing th My son and I worked with Greg to buy a Kia Soul. We didn't know if we should buy new or used. Greg Schmidt helped us make our decision by comparing the pros and cons of both and worked out a good price on the new car once we decide to go new. Greg was very helpful and patient while we made the choice. The experience at Regal was excellent. More

Amazing Experience I was looking for a Kia and contacted the Costco Auto Program. The closest authorized dealership was about an hour away from me. Greg Schmidt from Reg I was looking for a Kia and contacted the Costco Auto Program. The closest authorized dealership was about an hour away from me. Greg Schmidt from Regal Kia followed up with me very shortly thereafter and I set up a day to drive down there. The whole experience was easy and pressure-free and Greg was just wonderful and very thoughtful, knowing we had just had a long drive. I drove away in my new Kia Soul and I love it! The whole car buying process can be stressful and intimidating but Greg did not pressure me (the thing I hate most about buying a new car) and made sure I was ready for the long drive home. When it came to the finance part of the transaction...the whole thing was signed and done in less than 15 minutes! Thank you Greg and everyone at Regal Kia! More

I Love Eddie Banks! Eddie Banks went above and beyond to help me get the car of my dreams I'm forever grateful to him and I'll be sending more people his way Eddie Banks went above and beyond to help me get the car of my dreams I'm forever grateful to him and I'll be sending more people his way More

Awesome Very great experience!! I got my first new car. Everyone was very friendly and helpful. I would reccomend them to everyone. 10 out of 10 Very great experience!! I got my first new car. Everyone was very friendly and helpful. I would reccomend them to everyone. 10 out of 10 More

Bought my 2nd car from Greg Schmidt in 2years I traded in my 2015 Kia Forte today for a 2017 Kia Forte EX & Greg Schmidt took excellent care of me like always. Greg has the best personality & you I traded in my 2015 Kia Forte today for a 2017 Kia Forte EX & Greg Schmidt took excellent care of me like always. Greg has the best personality & you can tell he loves his job. There is absolutely no hassle or pressure when buying a vehicle at Regal Kia! I would absolutely recommend Regal Kia to anyone looking to purchase a new vehicle. More

The easiest and most pleasant new car purchase we have had Eddie Banks, our new car sales person was excellent. Very helpful, knowledgeable, and straight forward. We received great service and the best deal. Eddie Banks, our new car sales person was excellent. Very helpful, knowledgeable, and straight forward. We received great service and the best deal. Very pleased with our Kia and with the purchase experience. We highly recommend Eddie Banks and this Kia dealership! More