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Regal Kia Lakeland
Lakeland, FL
5,768 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,768 reviews
August 25, 2021
Communication was terrible. And for a warranty issue I did not get a loaner vehicle until a month and a day after my car had been in the shop. I was originally told that it would only be a few days, it tu did not get a loaner vehicle until a month and a day after my car had been in the shop. I was originally told that it would only be a few days, it turned into a two and a half month ordeal. When I got my car back the battery was dead and my car was filthy! More
by Scubakat1
Verified CustomerEmployees Worked With
Kelsey Johnson
August 25, 2021
Great customer service. Made sure I left with exactly what I was looking for while also paying a reasonable amount. Go see Orlando best salesman. what I was looking for while also paying a reasonable amount. Go see Orlando best salesman. More
by Jovon Winters
August 25, 2021
I was greeted as soon as I arrived, took my info and I was inside having coffee in under 5 min. Window tint took about an hour and 10 mins, way, way under what I was told originally. was inside having coffee in under 5 min. Window tint took about an hour and 10 mins, way, way under what I was told originally. More
by wdwrafters
Employees Worked With
I don’t really know who it was with the mask on! ??
August 25, 2021
Met with Orlando for a vehicle lease. He was fantastic. Very polite, knowledgeable, and was able to get us the car and payment we were looking for. Very polite, knowledgeable, and was able to get us the car and payment we were looking for. More
by Mike
August 24, 2021
They got me in fast, got the work done, and got me out fast. They even washed my car. Too bad they are no longer vacuuming the carpet! fast. They even washed my car. Too bad they are no longer vacuuming the carpet! More
by Happyleasor
Employees Worked With
August 24, 2021
Quick service, attentive and communicated status well regarding where in process we were and how much longer the anticipated service would take to complete. Tried Regal due to being disappointed in deale regarding where in process we were and how much longer the anticipated service would take to complete. Tried Regal due to being disappointed in dealer who sold us this vehicle and looking for somewhere more local to where we live to take care of our service needs, pleasantly surprised. More
by LUV2RACE63
Employees Worked With
Other Employees :
Mario Medina, Kelsey Johnson, Jorge Benitez, Alondra Sandoval
August 23, 2021
Excellent customer service Kelsey is the best! Customer service before did not fix the problem. However, when I explained to Kelsey, she took care of it. service before did not fix the problem. However, when I explained to Kelsey, she took care of it. More
by MUNKELBACH
Employees Worked With
Kelsey Johnson
August 20, 2021
Excellent service! Grateful for everything that they did for me. Thank you so much…. Excelente servicio! Agradecidapor todo lo que hicieron por mi. Muchas gracias. for me. Thank you so much…. Excelente servicio! Agradecidapor todo lo que hicieron por mi. Muchas gracias. More
by airamana_20
Employees Worked With
Victor Estrada, Stan May, Jorge Morfa
August 20, 2021
I was kept up to date on everything. I was treated with respect and manners. The job was completed quickly with frequent updates. He did a great job respect and manners. The job was completed quickly with frequent updates. He did a great job More
by DAYDREAM_62
Employees Worked With
Jeremy or something like that service dept
August 20, 2021
It was a pleasant visit to get my oil change and vehicle checked. Jeremy was great about keeping me informed and updated. Will absolutely be coming back for future maintenance. checked. Jeremy was great about keeping me informed and updated. Will absolutely be coming back for future maintenance. More
by Dmitri.smith22
Employees Worked With
Jeremy
