Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
4,992 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,992 reviews
February 13, 2020
Not the usual 5 stars When you got service before, they would wash & vacuum your car. The oil change was great, but the wash job left MUCH to be desired. All kinds of stuff When you got service before, they would wash & vacuum your car. The oil change was great, but the wash job left MUCH to be desired. All kinds of stuff was left on the car. And I come to find out that they no longer vacuum your car. Very disappointing. If the was job had been decent, I might have overlooked the vacuuming service removal, but it was horrid. Not what I expect out of Regal. More
by dc.1112
Verified CustomerEmployees Worked With
don't know
February 12, 2020
I had a wonderful experience picking out a vehicle. There was no pressure and Edward Box was very patient with me as I had a hard time deciding. I would highly recommend Regal Kia to anyone looking for a gre was no pressure and Edward Box was very patient with me as I had a hard time deciding. I would highly recommend Regal Kia to anyone looking for a great car-buying experience. More
by CSPEAR5
February 12, 2020
As always a great experience- every employee is pleasant and very helpful! My car is always taken care of and Mike the driver that brought me to work and back to dealer is very nice and professional. I am and very helpful! My car is always taken care of and Mike the driver that brought me to work and back to dealer is very nice and professional. I am happy More
by Pat Dye
Employees Worked With
Kelsey Johnson
February 11, 2020
From making the appointment to coming in to have the service completed the whole process was smooth and quick. I was kept updated regarding the progress of my service and offered shuttle service if inte service completed the whole process was smooth and quick. I was kept updated regarding the progress of my service and offered shuttle service if interested. Will most definitely use your dealership again for all service needs. More
by mom2ic2
Employees Worked With
Mario Medina
February 11, 2020
Man o man. My wife and I came from a 20% rate down to 8%. That is enough to be enough thanks Nico & Alexus Hoorah That is enough to be enough thanks Nico & Alexus Hoorah More
by JAMESFROGERS
February 10, 2020
UPDATE. OK so after we post this about our terrible experience of trying to get something fixed on our brand new vehicle the service manager Jeffery responds to us in an e-mail the next day and I expla experience of trying to get something fixed on our brand new vehicle the service manager Jeffery responds to us in an e-mail the next day and I explain everything in detail in the message. Well the next day which was January 17 he had another service worker named Jorge call us and he said that Jeffery told him to take care of the issues we are having, Jorge said he would get back with me on an appointment time and day. I told him I may be out of town for a couple of days so I gave him my wife’s phone number also so he would be able to reach one of us. I promise you this is not a made up story and all we would like is to have a stain on one of the back headrest cleaned and a small chip above the drivers door fixed which was on the car when we bought it and told it would be fixed. Yesterday was three weeks from when Jorge called me and said he would get with the service manager Jeffery and get back with me to give me an appointment time. We have been very patient with this issue and what should have been a great experience buying a new vehicle from Regal Kia has turned into a horrible experience. Think twice before purchasing a vehicle from them and definitely read all the reviews before making a decision. More
by Dahmiller3
Employees Worked With
February 10, 2020
Kia Service was remarkable. Very thorough and courteous. The place is clean, restrooms are spotless, they offer water juice and other snacks. I like the photos they took of the problem areas on my car. The place is clean, restrooms are spotless, they offer water juice and other snacks. I like the photos they took of the problem areas on my car. More
by Rmett55
Employees Worked With
Mario Medina
February 10, 2020
They always seem to get me in and fix the problem without extra things that is not needed. If there were any other issue they would notify me before the repair. Awesome customer service 👍 extra things that is not needed. If there were any other issue they would notify me before the repair. Awesome customer service 👍 More
by SELINA.G
February 08, 2020
Greg was great to work with. Would certainly reccomend working with him for your next car purchase. The whole team worked to make the deal. working with him for your next car purchase. The whole team worked to make the deal. More
by Doug and Ken
