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Regal Kia Lakeland
Lakeland, FL
4,991 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,991 reviews
February 06, 2020
George provided excellent service. I brought my Kia Niro in on Tuesday of this week for a regular service and George provided excellent customer service. in on Tuesday of this week for a regular service and George provided excellent customer service. More
by Autumn
Verified CustomerEmployees Worked With
George in service
February 05, 2020
Great service from the service advisor Jonathan to the mechanic Steven who performed the job. Accurate recommendations to keep my car working properly for a long time. mechanic Steven who performed the job. Accurate recommendations to keep my car working properly for a long time. More
by ernestomangual
Employees Worked With
Jonathan Benitez-Gerena, Steven Horn
February 05, 2020
Best service department anywhere! Service department is quick and efficient! All the service employees are very friendly and treat you with great respect. Been coming to Regal for Service department is quick and efficient! All the service employees are very friendly and treat you with great respect. Been coming to Regal for many years! More
by RRVLCEK80
Employees Worked With
Other Employees :
George, Johathan. All are great though! , Kelsey Johnson
February 05, 2020
Wonderful company to work with to get a pre-owned car. I love my Dodge Caravan. Jason was amazing to make sure I got a car that is reliable. love my Dodge Caravan. Jason was amazing to make sure I got a car that is reliable. More
by Kennaw456
Employees Worked With
Jason from pre-owned kia, James Henry, Chris Robinson
February 04, 2020
All went well but one thing they lack is return calls . I’ve left numerous messages with no return calls. I just gave up calling I’ve left numerous messages with no return calls. I just gave up calling More
by rick.flores_24
February 03, 2020
Greg was very helpful with my purchase. He helped me to find the best car with all of the options I was looking for. He also worked hard to complete the deal with the purchase price I was willing to pay. W find the best car with all of the options I was looking for. He also worked hard to complete the deal with the purchase price I was willing to pay. Was very helpful in showing me the details of the vehicle. Very satisfied. More
by Kjack78
Employees Worked With
February 03, 2020
Great and Friendly always a pleasure to go for either service or sales. Orlando is the best salesman. We have bought 2 Kia from him and my mother-in-law has also bought one from him as well service or sales. Orlando is the best salesman. We have bought 2 Kia from him and my mother-in-law has also bought one from him as well More
by RBPRUZIK9700
February 03, 2020
Love It!!! I went in to just look at a couple of vehicles. I had no intention on buying at this time. However the customer service and the deals were so great, I went in to just look at a couple of vehicles. I had no intention on buying at this time. However the customer service and the deals were so great, I got my vehicle two days later. I am so well pleased with what I have and I truly believe in great customer service, which played a major part in my purchase. More
by LouLou
Employees Worked With
Amanda in Finance, Stan May, Matt Macdowell
January 31, 2020
Courteous and professional Both Mario and Nicholas (Nico) were exceptionally professional and friendly. Thanks to Logan, as well, who convinced me that I needed a new car, when Both Mario and Nicholas (Nico) were exceptionally professional and friendly. Thanks to Logan, as well, who convinced me that I needed a new car, when I had merely dropped mine off for repair. :) More
by LEDSULLIVAN
January 30, 2020
Poor service. No follow up. No answer phone calls. Everytime a higher quote for repairs. I got charged 300+and problem was not fixed so they came with a higher quote. They offered car wash, service ne Everytime a higher quote for repairs. I got charged 300+and problem was not fixed so they came with a higher quote. They offered car wash, service never delivered. I asked for appraisal, sales service never contacted me. I would’ve trade in my car and get a new one if they’ve paid attention. I just paid my bill, walked out with a car malfunctioning and nobody cared. More
by JOHANNACADENA
Employees Worked With
Jorge or george, Kelsey Johnson
