Regal Kia Lakeland

Greg, Regal and Kia are an unbeatable team! When a salesperson and a dealership treat you "right" and make you feel like you're getting the best "deal" possible, you tend to return in hopes of f When a salesperson and a dealership treat you "right" and make you feel like you're getting the best "deal" possible, you tend to return in hopes of finding a repeat performance. We'll, we've been back to Greg Schmidt and the Regal Kia dealership in Lakeland (Florida) eight - count 'em - EIGHT times. We keep going back because Greg has our best interests in mind at all times throughout the inspection and sales process. He's simply the best! He does his homework to find out what we want (and what we need), then works very hard to find the best value possible. He offers insights and perspectives that the "average buyer" would greatly benefit from but don't have the type of knowledge, experience and tenacity that Greg offers. And Regal backs it all up with high-quality service long after the sales has closed. We depend on Greg to shoot straight with us because he always has and, we believe, always will. Thank you, Greg Schmidt and Regal Kia! More than likely, we'll see you again. More

Everything was great ! Orlando at Regal Kia treated us great when buying our 2019 wild orange Kia Soul. If you're looking to buy a new or used car stop by Regal Kia in Lakel Orlando at Regal Kia treated us great when buying our 2019 wild orange Kia Soul. If you're looking to buy a new or used car stop by Regal Kia in Lakeland Florida ask for Orlando he will treat you right he's honest sincere open-minded all-around great person. More

Exceptional Experience From start to finish, Davis and the Kia Lakeland staff dismissed the typical car buying experience, by offering a genuine and honest approach, truly m From start to finish, Davis and the Kia Lakeland staff dismissed the typical car buying experience, by offering a genuine and honest approach, truly making sure I ended up in the exact vehicle I wanted at the exact price I wanted. Davis took the customer care to the next level when *he pointed out a few minor blemishes in my seats and window trim, that given it was a used car I would have just accepted and left with the vehicle as is. Instead, Davis insisted he have the trim replaced and the seats shampooed until the issues were fully alleviated prior to me leaving the lot. My family and I could not be more thankfully for this car buying experience, our new used family vehicle and our salesperson, Davis! More

Awesome The salesman (Keith Ward) and financial department worker were very friendly, informative, and helpful. They helped me find a car that I absolutely lo The salesman (Keith Ward) and financial department worker were very friendly, informative, and helpful. They helped me find a car that I absolutely love for a price I can afford. More

Ray was the most pleasant salesman I have ever dealt with. Ray went above and beyond to make sure our experience was a great one. He by far was the best salesman we have ever dealt with. Ray went above and beyond to make sure our experience was a great one. He by far was the best salesman we have ever dealt with. More

Dealership experience Helpful knowledgeable. Explained the entire process demonstrated the features on the vehicle, provided information on extended warranties, vehicle m Helpful knowledgeable. Explained the entire process demonstrated the features on the vehicle, provided information on extended warranties, vehicle maintenance options very friendly and courteous staff. More

No one could give a straight answer. Incompetent I asked many times about the specifics of the honda certification, no one could tell me (I still dont know). During the financing, the gentleman tried I asked many times about the specifics of the honda certification, no one could tell me (I still dont know). During the financing, the gentleman tried to say the car was only Regal certified, not honda and arguing with us that we were incorrect. After papers were signed, the car was brought up and right on the front it says Honda cert. Due to the hour I had to come back another day, I had to take off work (I live an hour from Lakeland), just to come back and sign papers saying it was in fact Honda cert. They also didn't have 2 keys with the vehicle so I had to come back and have another one made. When I asked if I could also get a valet key (which I would pay for) they were not able to make one. Finally, I was told that they would top off my car and then they came back and said sorry but we can't find the gas key. I love the vehicle I purchased but the transaction was a nightmare. More

Ed Box and my 2016 Silverado When my wife and I drove an hour and a half to Regal Chevy, Ed Box was set up for failure. We we're interested in a Silverado we had seen online that When my wife and I drove an hour and a half to Regal Chevy, Ed Box was set up for failure. We we're interested in a Silverado we had seen online that looked good and had a ton of features. When we got there, the truck was there, but we were told that an error on the system caused the features to be transferred from a different truck to the one I was interested in. It was very disappointing. We we're aware the issue was not Ed's fault but he took accountability and did everything he could to help us so we didn't waste our time with the trip. He didn't need to work as hard as he did but went above and beyond to right a wrong that wasn't his fault. He was very friendly, understanding of the situation and wanted fix an issue he had no control over. I am very impressed with how he handled things and the time, effort, and energy he put forth to make us feel comfortable. I never felt pushed into a truck I didn't want because of the situation. But he did what he could to help us leave the dealership happy. The dealership was nice but it was Ed Box and his customer service that made our visit a memorable and positive experience. My wife will be using him for her next car and I can guarantee I'll be recommending him to anyone I come across. Thanks Ed, because of you we will definitely be back to Regal Lakeland Chevorlet-Kia. More

Found exactly what I needed I knew the exact make and model I wanted, and fortunately enough I found it locally. I didn’t have to travel more than 15 minutes to find exactly what I knew the exact make and model I wanted, and fortunately enough I found it locally. I didn’t have to travel more than 15 minutes to find exactly what I wanted at a price I felt really good about. More

No hassle purchase on a 2018 Tahoe Salesman Box created a very pleasant and no pressure sales experience. After the sale, Mr. Box covered in detail all my questions concerning the Salesman Box created a very pleasant and no pressure sales experience. After the sale, Mr. Box covered in detail all my questions concerning the technology aspects of the vehicle. Also, Mr. Norwood was a true pleasure to work with on all the paperwork details. He was professional, knowledgeable, and took the time to explain all my questions. I must say the whole process was very enjoyable. More