Regal Kia Lakeland

Bait and switch tactics Found a 2014 Ford Focus through the Sam's Club Auto Buying program that utilizes the TrueValue system. I sent the inquiry asking if the vehicle was a Found a 2014 Ford Focus through the Sam's Club Auto Buying program that utilizes the TrueValue system. I sent the inquiry asking if the vehicle was available. I was contacted by Brook. I explained that I would be buying this from out of state and asked several questions. Later in the day when I had time to review the link she sent me I called back to discover if the car was automatic or manual. The description made it appear manual but the pictures showed automatic. I explained I needed automatic for my daughter. She stated she would have one of her guys go out on the lot and look....I got a call from Thomas minutes later assuring me that it was an automatic. I even asked if it was a real car because I had come across other dealers that claim to have a car, then it's sold and they try to offer another vehicle. He assured that was not how they do business. I stated again that I am out of state and would send my niece to test drive the next day. He told me not to worry, if she drives it and gives it a thumbs up he would do the paperwork, take the deposit and hold the car for a week until I could get there. I was pleased....until. The following day I texted him and my nieces texted him that she would be there in 30 minutes (during her lunch hour). She arrived and nobody knew anything. Thomas was on a test drive. She waited only to be told it was in for service. I text Thomas asking if there was a problem and he said no that it was in for service but if she wanted to test drive a newer car with fewer miles for $2000 more, she could. Red Flags went up. I said no, that was out of the budget and to let us know when the car was ready...neither her or I heard anything. I tried calling twice and he no longer answered the phone. So I called the manager. Eric spoke to me and informed me they sold the car 2 days earlier but this wasn't a bait and switch this was just his employee being lazy because he never went out onto the lot to be sure they had the vehicle....and I then clarified why it was and why it is illegal and will be reported to the state attorney generals office (and I have all the correspondence to prove it). 1. the car was already sold when I sent the inquiry asking if it was available. Brook stated it was 2. I was led to believe that Thomas actually looked at the vehicle to confirm it was an automatic 3. My niece took time to come down there only to find no vehicle and they first tried to sell her on the newer more expensive model (keep in mind she was just checking it out for me, not the buyer). 4. They try to sell me on the newer more expensive model. I stated no and to please let us know when it was available. 5. No one responds (because their bait and switch failed) and when I finally get a manager I am told the vehicle was sold 2 days earlier. It should be noted that dealers state it takes a while for vehicles to come offline, that is not true. I am communication professor and know exactly how new media operates...it is lazy responses and a lack of integrity that keeps a vehicle post (because surprisingly that vehicle was still posted earlier today and now magically is gone). Also noted that none of the sales people or managers are even listed on the employee selection below. Go somewhere with integrity. More

Frankie Hollywood salesmen Frankie Hollywood was very patient and listened to what I was looking for the dealership was very nice and professional. HOLLWOOD was the highlight of Frankie Hollywood was very patient and listened to what I was looking for the dealership was very nice and professional. HOLLWOOD was the highlight of the experience at REGAL KIA More

Great experience Greg was awsome would buy from him again second key need to be cut they did and was great experience would recommend place is awsome Greg was awsome would buy from him again second key need to be cut they did and was great experience would recommend place is awsome More

Outstanding Job I recently had the opportunity of purchasing a car from Regal Kia in Lakeland, Florida. The folks there were very friendly and accommodating. I would I recently had the opportunity of purchasing a car from Regal Kia in Lakeland, Florida. The folks there were very friendly and accommodating. I would not hesitate to recommend this dealership to others. Plan on doing just that. More

Situation taken care of We had some issues that were resolved. We had a manager contact us (I think my husband said his name was Tony) who was very nice and apologetic and he We had some issues that were resolved. We had a manager contact us (I think my husband said his name was Tony) who was very nice and apologetic and helped us resolve our situation. Thank you, Tony. More

New Kia Exceptional dealership!! And I know why my salesman has been salesman of the year for so many years! Fantastic and very pleasant personality. Greg Sc Exceptional dealership!! And I know why my salesman has been salesman of the year for so many years! Fantastic and very pleasant personality. Greg Schmidt is a great person. If you need a new car this is the place to get it. And Greg is the man to see!! More

Great buying experience Worked with Greg Schmidt and Deon Box on our purchase of a 2017 Optima. They were great to deal with, made us feel very comfortable throughout the buy Worked with Greg Schmidt and Deon Box on our purchase of a 2017 Optima. They were great to deal with, made us feel very comfortable throughout the buying process. Thanks again!! More

Greg made my car shopping experience wonderful and easy. I love my KIA Optima, Greg asked me what I wanted and he found it for me. He made it so easy. Thank you for a wonderful experience. I love my KIA Optima, Greg asked me what I wanted and he found it for me. He made it so easy. Thank you for a wonderful experience. More

Love my Kia soul !! Love my Kia soul !! Second car that we have bought from Greg! The service is fantastic everyone super nice! Only bad thing just a little long in the Love my Kia soul !! Second car that we have bought from Greg! The service is fantastic everyone super nice! Only bad thing just a little long in the negotiation bottom line payment! More