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Regal Kia Lakeland
Lakeland, FL
4,920 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,920 reviews
December 05, 2023
Was ok. ...but I still cant find out if my recall wwork was done. I got a call that the parts are in. But no one returns a phone call. ...but I still cant find out if my recall wwork was done. I got a call that the parts are in. But no one returns a phone call. More
by TOJIMBEAM
Verified CustomerEmployees Worked With
Kelsey Johnson, Kelsey Johnson
December 03, 2023
I had an issue with my Kia and happened to be in town(I live 1-1/2 hrs away). There were no appointments, but they had me drop it off. She kept me informed both in person and then by text and a phone call live 1-1/2 hrs away). There were no appointments, but they had me drop it off. She kept me informed both in person and then by text and a phone call through the whole process. The time I spent in the waiting lounge was clean, comfortable with ample refreshments. A bad experience turned good. More
by HOOSIERZ71
December 03, 2023
Very thorough and kept me updated with everything the shop had to do to my car and let me know when the parts where in and how long it would take shop had to do to my car and let me know when the parts where in and how long it would take More
by polkcounty
Employees Worked With
Brooke
December 03, 2023
I feel like I was tried to be robbed. They texted and said I need a four wheel wheel alignment. When I called and talked to the service advisor, he assured me that the car was out of ali They texted and said I need a four wheel wheel alignment. When I called and talked to the service advisor, he assured me that the car was out of alignment and needed to be until I told him I already had one done the last time I had my oil changed Then he started backpedaling not somewhere really feel comfortable doing business with More
by CRT74
Employees Worked With
December 03, 2023
They were very mice answer all question give me a time fame for repair and was early on my car to be done fame for repair and was early on my car to be done More
by DEBORAH.MILLS
Employees Worked With
December 03, 2023
When I pulled up to the service department, I was greeted right away. I was shown where the coffee and refreshments were. And when my car had been serviced, I was told right away. Great customer service. right away. I was shown where the coffee and refreshments were. And when my car had been serviced, I was told right away. Great customer service. More
by MZLADI2u1
December 03, 2023
Anytime I have an issue with my vehicle Jeremy takes good care of my vehicle. care of my vehicle. More
by JAVIS096
Employees Worked With
December 03, 2023
This is our 3rd car in 14 months. What a wonderful salesman! He went thru all the details & buttons and I will keep coming back because of him. He was able to finally get the car of m What a wonderful salesman! He went thru all the details & buttons and I will keep coming back because of him. He was able to finally get the car of my dreams! Thanks for being so diligent! More
by CyndiD
