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Regal Kia Lakeland

Lakeland, FL

4.5
5,702 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 3,782 service reviews

April 04, 2026

Jonathan went beyond the call of duty. He let me know when everything was needed. He let me know when it was going to be getting done at the time that it was almost done. He came in and I More

by Evie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2026 -

Regal Kia Lakeland responded

We’re pleased Jonathan kept you informed throughout your Kia Forte service and took extra care to make sure you felt comfortable. Hearing that he checked in until you were ready to drive is wonderful. Thank you for sharing your experience.

Apr 04, 2026 -

Evie responded

evieboopster@yahoo.com

Apr 06, 2026 -

Regal Kia Lakeland responded

Evie, it's wonderful to hear that Jonathan was so attentive and supportive during your visit. We're glad you felt well taken care of. Thank you for choosing Regal Kia and for sharing your experience!

April 03, 2026

Very friendly and precise with the work that needed to be done. Thank you all!!! More

by maldonado4266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2026 -

Regal Kia Lakeland responded

It’s great to hear our team was friendly and precise with your Kia Sorento service. Thank you for your kind feedback. We look forward to assisting you again.

April 01, 2026

Jonathan was great! He was friendly, attentive and knowledgeable. I had a question that was not service related and he connected me to the right department, where I met More

by Tacoyia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2026 -

Regal Kia Lakeland responded

Thank you for sharing that Jonathan provided friendly, attentive service during your Kia K5 appointment and that Alex helped with your question. We’re glad both were able to guide you effectively. We appreciate your kind words.

April 01, 2026

Justin has really grown into a superstar employee. He is helpful and respectful. He kept me updated throughout the whole process. More

by huddle1032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Galloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2026 -

Regal Kia Lakeland responded

Thank you for highlighting Justin’s dedication during your Kia EV9 service. It’s wonderful to know he kept you informed and treated you with respect. We look forward to assisting you again.

April 01, 2026

Manny was very nice and the part was already in stock. He asked if I was going to stay I said yes. He also suggested that we can have someone take me home but I said no I don't mind waiting. Explained eve More

by wavesurflvr28
Recommend Dealer
Yes
Employees Worked With
Manny
Apr 01, 2026 -

Regal Kia Lakeland responded

We’re so happy to hear you had a great experience with Manny!

March 31, 2026

Misty consistently provides excellent customer service. Every time I visit, I am treated with courtesy, professionalism, and respect. The staff is always attentive, knowledgeable, and willing to go the ext More

by ncn980004_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2026 -

Regal Kia Lakeland responded

It’s wonderful to hear that Misty’s courtesy and professionalism have made each visit a positive one. We appreciate your trust in our Kia team and are glad we could provide attentive and knowledgeable service. We look forward to welcoming you back for your next appointment.

March 31, 2026

I went for the usual maintenance on my car and Misty was a wonderful help with getting my warranty to cover some of the maintenance. Im young and don’t know anything about dealerships or maintenance so it w More

by camrynwizda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2026 -

Regal Kia Lakeland responded

It’s wonderful to hear Misty guided you through the warranty coverage and simplified your maintenance visit. We appreciate you trusting us with your Kia Soul. We look forward to having Misty assist you on your next visit.

March 28, 2026

I have been going to Regal KIA now for over 5 yrs and have always had a wonderful experience!! Misty is an excellent worker More

by acwdotcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2026 -

Regal Kia Lakeland responded

Thank you for trusting us with your Kia for over five years. Misty will be proud to hear your praise. We look forward to welcoming you again when your Kia needs service.

March 27, 2026

An amazing dealership. I’m a first time buyer at this dealership and will return. Treated me with respect and gave me a great deal. More

by jtwhiteman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Russos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2026 -

Regal Kia Lakeland responded

Thank you for choosing us for your first Kia purchase. We’re glad you felt respected and enjoyed the terms on your EV6. We appreciate your trust and look forward to welcoming you back.

March 26, 2026

Very accommodating They were patient and answered all our questions Appreciated that there was no high pressure sales pitch More

by Gstewart20
Recommend Dealer
Yes
Employees Worked With
Braden
Mar 27, 2026 -

Regal Kia Lakeland responded

It’s wonderful to know our team could be accommodating and patient while answering all your questions. We’re happy you felt comfortable without any pressure. Thank you for trusting us with your Kia Sportage service.

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