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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,294 Reviews

3,294 Reviews of Regal Kia Lakeland - Service Center

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July 31, 2025

Very easy service, reception area was well equipped and made it easy to receive service to my vehicle More

by Dominic Espinal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

They were friendly and efficient. Listened to my problems and needs. Provide feedback about my car More

by bell_j@man.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

They help me get approved for a vehicle I want. They was so helpful And fast More

by nohemif797
Recommend Dealer
Yes
Employees Worked With
Pablo
July 31, 2025

It’s always a hassle. They make you feel like a bother to them and like they would rather you be anywhere but there. More

by lauramae95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Regal Kia Lakeland responded

Laura, I'm sorry to hear about your experience. We strive for a welcoming and supportive environment, so it's concerning to learn that we fell short during your visit. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Santos Rivera - Service Lane Manager - 863-340-1465

July 30, 2025

The service department is thorough and attentive. Jorge has always been attentive and dependable, sincerely doing whatever is necessary to resolve any issues or problems that may arise. More

by roberthousman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Regal Kia Lakeland responded

We are grateful for your feedback, Robert! It's wonderful to know Jorge and the rest of our service team have been so attentive and thorough. Thank you for choosing Regal Kia! We look forward to serving you again in the future!

July 29, 2025

Always quick and thorough people are pleasant plus they give you a complete update on your car Thanks More

by LiINWOODSEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Regal Kia Lakeland responded

Hi Lilnwood! We're glad to hear our team kept you informed and made your visit go smoothly. Thank you for choosing Regal Kia! Safe travels ahead!

July 29, 2025

I appreciate for the most part they get you in and out. Also I like that I get my vehicle washed. More

by RICHARDSTIFFANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey
Jul 30, 2025 -

Regal Kia Lakeland responded

Hi Richard! Thank you for leaving us this five-star review and for your kind words about our service team at Regal Kia! We'll see you next time!

July 29, 2025

They have always helped me out. Professionally, and nice. And the fiance man was a hoot. Wanted to sale me a car ?? mine is less than a year old, but he was fun More

by janetteresi
Recommend Dealer
Yes
Employees Worked With
A bald headed man short . don't know his name.
Jul 30, 2025 -

Regal Kia Lakeland responded

Hi Janetteresi! Thanks for your feedback, and we're thrilled you had fun! Our team knows their stuff, and we look forward to seeing you again at Regal Kia! Safe travels!

July 29, 2025

They were great but cost to much Un nessasary charges I feel they try to take advantage of people people say some of the work could have waited More

by janetteresi
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
Jul 30, 2025 -

Regal Kia Lakeland responded

Janet, We understand your frustration and are disappointed that your visit was anything less than a five-star experience. We assure you that we will look into this situation on your behalf and hope that you will reach out if you have additional information that will help us in resolving these concerns. Thank you, Santos Rivera - Service Lane Manager - 863-340-1465

July 28, 2025

Service area is GREAT SALES SUCK The Sales department are too pushy and RUDE SALES IS TERRIBLE More

by sgibb31
Recommend Dealer
Yes
Employees Worked With
I don't remember her name but she was very sweet and let me know exactly what had to be done I hope I can remember her name so I can have her for my advisor the next time Thank You Sue Gibbons
Jul 29, 2025 -

Regal Kia Lakeland responded

Thank you for your feedback. We're glad you had a great experience with our service team, but we're truly sorry to learn that your interaction with our sales team did not meet expectations. We take this seriously and will address it with our team. If you're open to sharing more, please contact me directly. Thank you, Sean Bryant - General Sales Manager - 863-333-0536

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