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Regal Kia Lakeland

Lakeland, FL

4.5
5,318 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 3,440 service reviews

October 26, 2025

I had oil change done on Tuesday and they didn't reset the reminder for the oil and they offer to wash the vehicle and it wasn't done so I has to come back on 10/23/25 so they could correct the problem. More

by MANNY.MENDEZ49
Recommend Dealer
Yes
October 25, 2025

The entire process was seamless and stress free. We are return customers to Regal specifically because Manny has provided 15/10 experience each time! More

by kayla.grieco
Recommend Dealer
Yes
Employees Worked With
Manny Gelpi
Oct 25, 2025 -

Regal Kia Lakeland responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Regal Kia Lakeland!

October 24, 2025

Honest and helpful, got me out quick and easy. Jorge was very helpful during it all. More

by aaronw9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2025 -

Regal Kia Lakeland responded

Thank you for your review, Aaron. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 24, 2025

Misty and the Service Department are fantastic. The sales side, not so much. When I bought my last car last year, there were several issues. Not sure if I would recommend them, but would always rec More

by METSBUCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2025 -

Regal Kia Lakeland responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 24, 2025

Had to wait 20 minutes before we were even acknowledged. The lounge area is going downhill fast.Popcorn has replaced their snack assortment.Finally I was asked to get a 4 wheel alignment which I was pretty s More

by Mwwinfl
Recommend Dealer
Yes
Employees Worked With
Demiya
Oct 26, 2025 -

Regal Kia Lakeland responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

October 24, 2025

Service was absolutely amazing! Cody was absolutely fantastic! Thank you Regal Kia! Love this place! More

by Brylee Cannom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 24, 2025 -

Regal Kia Lakeland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 24, 2025

It was fine, if it wasn't I would have more to say I call to schedule an oil change, get the oil change, then I get a survey from kia each time, then I get a survey from regal each time. I get trying to reac More

by LUV2RACE63
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Benitez
Oct 24, 2025 -

Regal Kia Lakeland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Kia Lakeland.

October 24, 2025

I have brought my Kia Soul here since its purchase. It is clean, comfortable and you are always kept informed of where they are in servicing your vehicle. Staff are pleasant and always willing to fie More

by cjsoprano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2025 -

Regal Kia Lakeland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Regal Kia Lakeland. We look forward to having you as one of our valued customers for many more years to come!

October 23, 2025

Misty is awesome, I usually deal with her because she is professional, polite and honest. The mechanics do a good job most of the time. Pricing is high, not always affordable and their advertising not trust More

by yumart62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2025 -

Regal Kia Lakeland responded

Thank you so much for your excellent review! We are so glad that Misty and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. Please don't hesitate to reach out if you need anything else.

October 23, 2025

Cody was absolutely amazing! Everyone was super helpful and got me to the prices I want to be at! Love regal Kia!! More

by Brylee Cannom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Claxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody, Emmanuel
Oct 23, 2025 -

Regal Kia Lakeland responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Regal Kia Lakeland!

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