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Regal Kia Lakeland
Lakeland, FL
5,989 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,981 service reviews
Verified Customer
July 29, 2026
Every time I come to the dealership for service on my suv I feel appreciated and respected. To me that is a plus. Also When I ask a question I always get a satisfactory answer. The people I had dealt with ha I feel appreciated and respected. To me that is a plus. Also When I ask a question I always get a satisfactory answer. The people I had dealt with have been very helpful and courteous to me. The helps keep me as a customer now and in the future. More
by Heriberto
Employees Worked With
Many
July 29, 2026
we love this dealership. everyone is always so welcoming comfortable waiting room and refreshments are also a big plus! everyone is always so welcoming comfortable waiting room and refreshments are also a big plus! More
by rlcat321
July 29, 2026
I had 5 recalls on my Carnival and a transmission warranty. I dropped it off on a Thursday and was told it would be ready the following Wednesday. The was no contact after the text on Thursday about warranty. I dropped it off on a Thursday and was told it would be ready the following Wednesday. The was no contact after the text on Thursday about the recommendations. I had to call Tuesday to make sure it would still be ready on wed. Justin said yes. Wednesday came and since I didn’t hear anything by 1:30, I text the number that goes to Justin. No answer. At 3 I called and was told he was out, so I left a message for Felix to call me for an update. At 4:40 I called back and was able to get ahold of someone in service, I believe the advisor right next to Justin. He checked and said it was ready, but I couldn’t get it that evening as I just found out and was still working. I came up Thursday morning and spoke to Justin. He found my paperwork, but not my keys. He asked me if someone called and said it was ready. I told him o called and they finally told me it was ready. After 10 minutes or so, he came back and said it was not ready, it needed a trans mount. I could take it like that as it wouldn’t harm my vehicle and bring it back once he got the part the following day. But he said it was going to rattle as the current mount is bad. I did not want that, so he let me stay in the rental and should call me Friday when it is done. I had to call Friday about 2:30 because he still hasn’t called me yet. Now he says it will take until Monday. I did not call Monday, and no one reached out. I text Tuesday morning about 9:45 and he said part came in, tech working on it and should be done shortly. I asked for an update at 2:14 as I have to move stuff around to pick it up and he said he just got with the tech and would be done within the hour, just needs the test drive..I asked him about the 4.4 miles that it was driven around 11 that morning(Kia app notified me). And he said that was probably the tech test driving it earlier. He would have to ask the technician. I am confused because I thought he just got done speaking with the technician…. It was done within the hour. When I got there, my battery was dead and had to be jumped off. I had to go buy a new battery as soon as I left there. Not a good experience as there was no communication. It should have been proactive, not reactive. My remand transmission was only driven 4.4 miles. That wasn’t even enough to get it onto the highway to ensure all of the gears were properly engaging and there were no issues. They ran my car for 2 1/2 hours, did not replace any gas whatsoever and my gear shifter is loose/misaligned. When I go to put it in reverse, it shows neutral. More
by Edwardtyree
Employees Worked With
July 29, 2026
Amy was very knowledgeable, understanding and patience with me while I decided what I wanted and wanted to do she never rushed me or told me to hurry up because it was getting late, also she explained to with me while I decided what I wanted and wanted to do she never rushed me or told me to hurry up because it was getting late, also she explained to me in details every question I ask and didn't know. Again the entire team all had smiles on their faces, very polite everyone, no pressure you into nothing always take your time and everything well explain. I have to say Regal has a very good atmosphere to be around, also the store Manager and Amy both were unreluctant with a warm welcome there as well. More
by faymjackson395
Employees Worked With
Amy Claxton
July 28, 2026
Jeremy has always been our go to advisor and always keeps us in the loop with time frames and any other information we need to know about our cars. He has even personally come out to fix a screw left out on us in the loop with time frames and any other information we need to know about our cars. He has even personally come out to fix a screw left out on the passenger side dash that we didnt know where it went. More
by Azorrilla47
Employees Worked With
July 28, 2026
All good, minus getting the shuttle back. I never got a call back after requesting one. I never got a call back after requesting one. More
by rskatzesjr
July 27, 2026
Amazing service as always. Jeremy kept me informed on my car. And quick repair on my wireless charger unit Jeremy kept me informed on my car. And quick repair on my wireless charger unit More
by Jessica.gaines96
July 27, 2026
I just want to say I bring my car continuously to regal Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else More
by usmcrrvnv2
