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Regal Kia Lakeland

Lakeland, FL

4.5
6,147 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 4,090 service reviews

September 24, 2026

Came in unexpectedly with two tires flat, and Adrianna was polite and very informative. She was able to help me get back on the road again. More

by SAMANTHA.VALENTIN0704
Recommend Dealer
Yes
Employees Worked With
Adrianna
Sep 24, 2026 -

Regal Kia Lakeland responded

Knowing our quick response to the flat tires on your Kia Forte helped you get back on the road is rewarding. Your feedback about our team’s polite, informative service means a lot to our service department.

September 24, 2026

The service advisor, Manny Yero, was friendly and clearly explained everything completed during this service, as well as what will be needed at the next service. More

by Clift K Hlahla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Yero
Sep 24, 2026 -

Regal Kia Lakeland responded

Your praise for our advisor’s friendly demeanor and detailed explanations during your Kia Sportage service is greatly appreciated. Knowing you feel informed about this service and the next steps means a lot to our service department.

September 24, 2026

Friendly support. Manny was friendly and clearly explained everything completed during this service, as well as what will be needed at the next service. More

by Clift K Hlahla
Recommend Dealer
Yes
Employees Worked With
Manny Yero
Sep 24, 2026 -

Regal Kia Lakeland responded

Knowing that our team’s welcoming support and clear guidance on completed work and future maintenance for your Kia Sportage service met your expectations is rewarding. Your five-star rating means a lot to our service team.

September 24, 2026

Everything was smooth and great! Great staff also very accommodating with my schedule. I would buy again from them. More

by octopusgarden898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Galloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Abichid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2026 -

Regal Kia Lakeland responded

Our service team is pleased we could work around your schedule and provide seamless service on your Telluride. Hearing you’d choose us again means a great deal to our team.

September 24, 2026

Too long of a wait and no update from rep No good customer service. This is the second time! More

by Latinopr56
Recommend Dealer
No
September 23, 2026

Pablo was great 👍🏾 and everyone’s customer service was perfect. The car is absolutely gorgeous. More

by Faith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2026 -

Regal Kia Lakeland responded

Thank you for the five-star review! We’re thrilled Pablo and our service team provided outstanding service, and it’s wonderful that you’re enjoying your stunning Kia K5.

September 23, 2026

Misty was great, they were very busy but handled my service efficiently and personally. The vehicle was taken care of More

by rxguy103
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2026 -

Regal Kia Lakeland responded

Thank you for sharing your experience! We're pleased to hear Misty handled everything so efficiently. We hope to welcome you back to Regal Kia down the road. Safe travels!

September 22, 2026

First time coming to the dealership. Excellent service I would highly recommend to friends and family. More

by t4bedfo
Recommend Dealer
Yes
Employees Worked With
Manny
Sep 22, 2026 -

Regal Kia Lakeland responded

We’re glad your first visit went smoothly and that our service met your expectations. Hearing you’d recommend our service on your Hyundai Tucson to friends and family is especially rewarding.

September 22, 2026

There should be a record of my experience on file. Read about my latest experience. More

by heath14
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
Sep 22, 2026 -

Regal Kia Lakeland responded

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656

September 21, 2026

They handled our situation well and all were courteous and helful Did their best for us More

by Mrpizza789
Recommend Dealer
Yes
Employees Worked With
Frank
Sep 21, 2026 -

Regal Kia Lakeland responded

Hearing that we handled your situation well and treated you courteously while servicing your Kia K4 is rewarding. Thank you for the five-star rating.

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