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Regal Kia Lakeland
Lakeland, FL
5,318 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,440 service reviews
October 26, 2025
I had oil change done on Tuesday and they didn't reset the reminder for the oil and they offer to wash the vehicle and it wasn't done so I has to come back on 10/23/25 so they could correct the problem. the reminder for the oil and they offer to wash the vehicle and it wasn't done so I has to come back on 10/23/25 so they could correct the problem. More
by MANNY.MENDEZ49
Verified Customer
October 25, 2025
The entire process was seamless and stress free. We are return customers to Regal specifically because Manny has provided 15/10 experience each time! We are return customers to Regal specifically because Manny has provided 15/10 experience each time! More
by kayla.grieco
Employees Worked With
Manny Gelpi
October 24, 2025
Honest and helpful, got me out quick and easy. Jorge was very helpful during it all. Jorge was very helpful during it all. More
by aaronw9898
Employees Worked With
October 24, 2025
Misty and the Service Department are fantastic. The sales side, not so much. When I bought my last car last year, there were several issues. Not sure if I would recommend them, but would always rec The sales side, not so much. When I bought my last car last year, there were several issues. Not sure if I would recommend them, but would always recommend the Service Department and Misty! More
by METSBUCS
Employees Worked With
October 24, 2025
Had to wait 20 minutes before we were even acknowledged. The lounge area is going downhill fast.Popcorn has replaced their snack assortment.Finally I was asked to get a 4 wheel alignment which I was pretty s The lounge area is going downhill fast.Popcorn has replaced their snack assortment.Finally I was asked to get a 4 wheel alignment which I was pretty sure I did not need.Losing my faith in Kia. More
by Mwwinfl
Employees Worked With
Demiya
October 24, 2025
It was fine, if it wasn't I would have more to say I call to schedule an oil change, get the oil change, then I get a survey from kia each time, then I get a survey from regal each time. I get trying to reac to schedule an oil change, get the oil change, then I get a survey from kia each time, then I get a survey from regal each time. I get trying to reach some benchmark of quality, but if this is all the more confidence that you have in your personnel and processes somebody isn't paying proper attention..... More
by LUV2RACE63
October 24, 2025
I have brought my Kia Soul here since its purchase. It is clean, comfortable and you are always kept informed of where they are in servicing your vehicle. Staff are pleasant and always willing to fie It is clean, comfortable and you are always kept informed of where they are in servicing your vehicle. Staff are pleasant and always willing to field questions you may have. I will continue to bring my car here! More
by cjsoprano
Employees Worked With
October 23, 2025
Misty is awesome, I usually deal with her because she is professional, polite and honest. The mechanics do a good job most of the time. Pricing is high, not always affordable and their advertising not trust professional, polite and honest. The mechanics do a good job most of the time. Pricing is high, not always affordable and their advertising not trustworthy, I was told they would have a rental or a loaner ready for me when I took my car for service and it was not true. Misty made sure that I had transportation to go to work that day and she explained that they do not have rental or loaners. More
by yumart62
October 23, 2025
Cody was absolutely amazing! Everyone was super helpful and got me to the prices I want to be at! Love regal Kia!! Everyone was super helpful and got me to the prices I want to be at! Love regal Kia!! More
by Brylee Cannom
