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Regal Kia Lakeland
Lakeland, FL
6,034 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,012 service reviews
August 18, 2026
I am extremely disappointed with the way I have been treated by Kia management regarding a repair issue with my daughter’s vehicle.I purchased this vehicle brand new with the expectation that I was gett treated by Kia management regarding a repair issue with my daughter’s vehicle.I purchased this vehicle brand new with the expectation that I was getting a reliable vehicle and that I had the appropriate warranty and protection plans in place to cover repairs when needed. Unfortunately, when I actually needed Kia to stand behind what I thought was purchased during the sale,the experience has been completely different.What has made this situation even worse is the way I have been treated by the service manager Felix Mendez and general manager Jeff Solo,even the service advisor Justin was not really helpful Instead of feeling like a valued customer who purchased a brand-new Kia and invested in what I thought was warranty/protection coverage, I feel like I have been dismissed and passed around without anyone taking responsibility for helping resolve the issue.I did not expect to have to fight this hard about a repair on a vehicle I purchased brand new. I expect Kia to do way better than what they did.This experience has seriously changed the way I feel about Kia.The way a company handles a problem says a lot more than how they treat you when everything is going well. I am asking Kia corporate to review this situation and the way I have been treated by the dealership’s management.I would strongly encourage anyone considering purchasing a Kia to carefully review exactly what is covered under their warranty and protection plans (Read the fine print) and dont trust what they say and normally I do read but I was just excited and anxious this car was my daughters graduation gift,just pay close attention to how the dealership handles issues after the sale.I hope someone at Kia takes this complaint seriously and makes this situation right. More
by mechia89
August 17, 2026
Excellent customer service and a very smooth buying experience. The staff was professional, friendly, knowledgeable, and helpful throughout the entire process. experience. The staff was professional, friendly, knowledgeable, and helpful throughout the entire process. More
by yenlygs88
Verified CustomerAugust 15, 2026
Tried to charge me for a missing piece that was supposed to come when I bought my car brand new. to come when I bought my car brand new. More
by verdellg389
August 14, 2026
Manny Yero deserves a 10. He immediately came over to help as I pulled up, very concerned about my situation and quick on his feet. He informed me when there were other issues He immediately came over to help as I pulled up, very concerned about my situation and quick on his feet. He informed me when there were other issues and also options of what to do. Overall he was a 10 from start to finish. More
by shondrilgreen45
Employees Worked With
Manny Yero
August 14, 2026
Jorge was great. Communicated often and was very clear about what I was getting. I'd recommend buying a car from him Communicated often and was very clear about what I was getting. I'd recommend buying a car from him More
by adepablor
Employees Worked With
August 14, 2026
I went to kia for my Ac repair I was helped by misty who was very courtesy and very detailed with my questions.she is a great aspiration to your institution was very courtesy and very detailed with my questions.she is a great aspiration to your institution More
by angelica.gimenez0329
Employees Worked With
August 13, 2026
Always fast and friendly. Communication is of high standards Smiling faces very funny when im at the desk ?? Communication is of high standards Smiling faces very funny when im at the desk ?? More
by sschateise
August 13, 2026
They answered all my questions and they were very helpful with any concerns I had regarding my vehicle. They always treat me like family when I'm in for service or purchase. with any concerns I had regarding my vehicle. They always treat me like family when I'm in for service or purchase. More
by JJERNEGAN1@Gmail.com
August 13, 2026
Always friendly staff and professional work. Physical building is clean with good WiFi available and complementary beverages and popcorn. Physical building is clean with good WiFi available and complementary beverages and popcorn. More
by drdan824
August 13, 2026
Quick and courteous I never got my free fill up when I did my last survey did my last survey More
by nicolelsolis888
