Regal Kia Lakeland

Kia Regal dealership is a very friendly place always willing to help make your experience easier. They are very caring. They do excellent work, and they want to make sure that the car is safe on the willing to help make your experience easier. They are very caring. They do excellent work, and they want to make sure that the car is safe on the road. And they provide coffee and popcorn while we are waiting on the car. They are very pleasant people to deal with. I would highly recommend anyone to go and get their car serviced at Kia/Regal dealership. They wer very pleasant. More

They helped me with my problem immediately and my problem is being taken care of on Monday is being taken care of on Monday More

No ? ? Jeremy always gets me in and out in a timely manner. He also keeps me updated on the progress. Very happy with the experience. ? Jeremy always gets me in and out in a timely manner. He also keeps me updated on the progress. Very happy with the experience. More

Jeremy was so kind. He was able to get everything done that I needed quickly and efficiently. He took care of the recall, as well as oil change the same day and made it He was able to get everything done that I needed quickly and efficiently. He took care of the recall, as well as oil change the same day and made it to where I don't have to come back next month! Thank you Jeremy! More

Rude and distasteful comments by driver. Would not recommend. I'd rather uber or walk home then to match disrespect of someone less than. Would not recommend. I'd rather uber or walk home then to match disrespect of someone less than. More

Very good dealer. Alex and everyone the help me where awesome We got the car we wanted Thank you Alex and everyone the help me where awesome We got the car we wanted Thank you More

Very friendly people. No problems. The people were friendly and polite. I didn't have any problems. No problems. The people were friendly and polite. I didn't have any problems. More

Great people working there. The staff was very caring and explained every detail. Amy was very nice and the same with the guy that helps with the loan The staff was very caring and explained every detail. Amy was very nice and the same with the guy that helps with the loan More

I scheduled service for 2/13, the dealership canceled and said next available appointment was a week out. I never rescheduled and went to a different dealership. (Strike 1) 3/10 I took it in for a leaking t said next available appointment was a week out. I never rescheduled and went to a different dealership. (Strike 1) 3/10 I took it in for a leaking tire, was told nail in the sidewall but it's covered with my tire package. Dont have the tire so take your vehicle home with the bad tire and come in the next afternoon and we will fix it. Advisor was Misty who was awesome, tech was Jose Melendez. Almost immediately I started getting strong vibration at 65-70. Took it in 4/17 9:30am to be looked at. Advisor was Andrew Carr, said to give him an hour, hour and a half. 1045 he said they are trying to balance the tire, would be 45 mins max. 1pm I go to service, different advisor looks it up and calls tech Abraham Torres who says the tire is bad. 1:30 Andrew walks over, says all is done, nothing wrong with the tire as nothing is noted but the balance was all done and perfect now other than needing an alignment. It's barely been 8 months and I need one already? Didn't provide any details beyond that or any paperwork. Makes me wonder if I dont need it because of a poorly balanced tire. I leave the dealership and get on the Polk parkway, get up to 65 and sure enough- vibration is exactly the same. Called the dealership at 1:33 Andrew was not available, left a message for a callback with receptionist. 2:02 I call and am transferred to Andrews voicemail, left a message for callback. 2:30 I call and request the service manager. I am told there are two but both are unavailable, took down my info for a callback. It is now 4pm and apparently nobody knows how to use a telephone. (It's not rocket science) I still have the exact same problem and wasted 4 hours, cant get help and I feel I need to find a new dealership who hopefully knows what they are doing. More

Stop trying to sell me stuff. I paid enough money when I bought the car I paid enough money when I bought the car More