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Regal Kia Lakeland

Lakeland, FL

Overview
Employees
Reviews
4.5
6,017 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 3,999 service reviews

August 11, 2026

They work with me super well. And always calm my frustrations with kindness and gentleness. Great group of people. More

by sissyjo3
Recommend Dealer
Yes
Employees Worked With
Justin Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Callahan
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Aug 11, 2026 -

Regal Kia Lakeland responded

Knowing you felt our kindness and gentleness ease your frustrations means a lot to our team. We’re glad our service department could provide a calm and supportive experience for your Kia Soul. Your praise of our group motivates us to keep delivering this level of care.

August 09, 2026

8/3/26 brought car in car hesitates and jerks ,abnormal shifting .Couldn't notice on road test .They put quart and half of transmission oil ,said every thing all right .I said where did the oil go, there i More

by rol.rob70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2026 -

Regal Kia Lakeland responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

August 07, 2026

Awesome sales man Very nice and pleasant to work with . You need to hire more Oliver. More

by kuikahik
Recommend Dealer
Yes
Employees Worked With
Oliver
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Aug 07, 2026 -

Regal Kia Lakeland responded

Knowing that our team provided such a welcoming experience during your Kia Telluride service means a lot to us. We appreciate your recommendation to add more staff with that same friendly approach.

August 06, 2026

It was a really good experience. It just took too long. Would buy again if in Lakeland More

by lanahartley63
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 07, 2026 -

Regal Kia Lakeland responded

Hi Lana! Thank you for this amazing review at Regal Kia! We appreciate your patience.

August 06, 2026

They lost my personalized Father's Day present to my fiance that was hooked onto the keys. The Kia is still doing the same thing it was doing before getting the recalls done. More

by shaless82
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
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Aug 10, 2026 -

Regal Kia Lakeland responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

Aug 10, 2026 -

shaless82 responded

I don’t know how much more details I can provide. When I brought up the keychain to Jeremy all I got was an I’m sorry and he didn’t see it on the keychain. I know for a fact it was on there and my fiance only had it for about a month before someone on your payroll lost it. Two days after the recalls were fixed the check engine light came on and the code reads catalytic converter or o2 sensor. The amount of money you wanted to charge me for simple fixes also was insane. Almost $1700 for things like brake pads and spark plugs. There was one or two that probably would have cost a little bit come on. I literally got a quote of $200 something to change spark plugs and ignition coils lol. My soon to be brother in law did it for free and it only cost under $100 for all parts. It the front and rear brake pads at like $400 something a piece. Brake pads are like the most $100 and takes like 20 minutes to do. Sorry that’s not worth $400 to me.

August 05, 2026

Great customer service. Kept me up to date on everything from time the vehicle was being serviced via text and in person at customer lounge.I’m very pleased with how quick my More

by Anrod1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2026 -

Regal Kia Lakeland responded

We're happy to hear you felt well-informed and comfortable during the service process. Thank you for choosing Regal Kia!

August 05, 2026

Sales process was easy. 2 issues were to be remedied after we paid. Had to push to get the second completed but it happened More

by tphillips6
Recommend Dealer
Yes
Employees Worked With
Willy in used cars
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Aug 05, 2026 -

Regal Kia Lakeland responded

Knowing the sales process felt easy and straightforward is rewarding. Our team is pleased we could remedy both issues with your Hyundai Tucson after purchase. Hearing that everything was handled to your satisfaction means a lot to us.

August 04, 2026

Always treated like family They always treat us like family and address our concerns answer any questions explain everything in detail just a real good experience More

by JJERNEGAN1@Gmail.com
Recommend Dealer
Yes
Employees Worked With
Pablo Moreira
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Aug 04, 2026 -

Regal Kia Lakeland responded

Hearing that you felt welcomed like family and that we addressed your questions thoroughly means a lot to our service team. We’re glad the service on your Chevrolet Silverado 1500 provided the detailed explanations and support you were looking for.

August 04, 2026

They have plenty of what you need, the only trouble is figuring out how it works for you. More

by lonacier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2026 -

Regal Kia Lakeland responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 04, 2026

It took a long time to get it done and I had to chase to get any updates. More

by MRPARISH321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2026 -

Regal Kia Lakeland responded

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656

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