Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
5,530 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,631 service reviews
January 23, 2026
Staff is always very nice but the service is always slow. The staff at Regal Kia Lakeland are always very nice but every time I go to get my car serviced a simple oil change usually takes 2 hours or more. The staff at Regal Kia Lakeland are always very nice but every time I go to get my car serviced a simple oil change usually takes 2 hours or more. More
by kirkk0519
Verified Customer
January 23, 2026
The finger print was not working. The blue light doesn’t come on. It still doesn’t and now I don’t have to put in my code.that is better. But also the mirrors don’t fold in when I lo The blue light doesn’t come on. It still doesn’t and now I don’t have to put in my code.that is better. But also the mirrors don’t fold in when I lock my EV9. So I have to take it back. More
by no36
Employees Worked With
Non of these.
January 22, 2026
Amy was amazing and listened to what we needed,z fully recommend her for your next purchase recommend her for your next purchase More
by loversdrm63
Employees Worked With
January 22, 2026
Very accommodating- knowledgeable, courteous, and very customer friendly Jeremy was very helpful and took good care of me customer friendly Jeremy was very helpful and took good care of me More
by imrichgross
January 21, 2026
Misty Osborne it's excellent and do well with her customers. I had no problem I was in and out with my service. customers. I had no problem I was in and out with my service. More
by jasminelandy2nd
January 20, 2026
It felt like a welcoming environment with nice professionals who were eager to inform me on my appointment and any car troubles i may have professionals who were eager to inform me on my appointment and any car troubles i may have More
by allajahcross
January 18, 2026
My experience was excellent, both in terms of service and the warmth of the staff. Jonathan makes you feel like part of the family because he's always willing to help. the warmth of the staff. Jonathan makes you feel like part of the family because he's always willing to help. More
by Rocksup
January 17, 2026
I have brought my van in twice now for the passenger side vents not working. They do not blow cold air when I run the AC and they don't blow warm air when I run the heater. Both times they said they could no vents not working. They do not blow cold air when I run the AC and they don't blow warm air when I run the heater. Both times they said they could not replicate the problem so they couldn't fix it. Both times I picked up the car and started it and the problem was there. This time, when Misty said they couldn't replicate the problem I told her to tell them to run the heater and they will see it doesn't blow heat, it just blows the chilled outside air. She said 'she told them'. She could have gone out and checked for herself. Someone, anyone, easily could have simply run the heat and felt the passenger side vents. It's not difficult. My toddler grandson can do that. This is poor quality work, instead of diligent, excellent work. I live 30 minutes away. I work a lot of hours and can't just bring it back when the problem happens again. Happens again? It's happening now! It was happening when I dropped it off. Now, I have to drive an uncomfortable NEW vehicle (2025 Carnival bought in May) for another few months, until my oil change is due, and this time I WILL MAKE SURE A TECH COMES OUT TO SEE THE PROBLEM MYSELF, SINCE I CANT RELY ON ANYONE ELSE THERE. I have owned Kias and gone to Kia dealerships since 2004 and never had this happen. This is also the second problem I've had with my new Kia, which makes wonder if I have a lemon. More
by Nfarenga
