Regal Kia Lakeland - Service Center

i arrived at my appointment time to address a recall issue on my Telluride, and waited two hours before they even took my car into service (i was sitting in rockers, so saw it parked at the corner of th issue on my Telluride, and waited two hours before they even took my car into service (i was sitting in rockers, so saw it parked at the corner of the building) after i texted Misty, she checked on it, said they were taking it in now and would know what needed to be done...of course, my car needed the fix, and the part had to be ordered....so wasted 2.5 hours sitting at the dealer. I am curious as to why they didn't assess it when i arrived, instead of 2 hours later and in 5 minutes knew what it needed. A major waste of my time. All the other service appointments have been timely but this one was a major disappointment. Communication was poor, can't help but think that no one was paying attention, dropped the ball on this visit. I usually give them 5 stars. More

The personnel are always attentive and helpful. The car is eturned clean and always serviced correctly. The car is eturned clean and always serviced correctly. More

Very friendly and helpful staff. Just bought a 2023 Sorento and it was a very positive experience. Just bought a 2023 Sorento and it was a very positive experience. More

Prompt service and great communication. I was able to get an appointment for 30 minutes after I called I was able to get an appointment for 30 minutes after I called More

Always take good care of me. Good service and good response time. Jorge alway does his best to take care of my issues. Good service and good response time. Jorge alway does his best to take care of my issues. More

This Kia dealership is made me feel welcomed. They opened the doors for me, gave me thorough information, and provided excellent customer service. I received a ride home from Kia car service. The They opened the doors for me, gave me thorough information, and provided excellent customer service. I received a ride home from Kia car service. The driver was friendly, had great energy. Overall, great experience and my car was washed without me asking. More

Enjoying the second car I’ve purchased from regal. Always impressed with the whole process there. From the sale to the service. Always impressed with the whole process there. From the sale to the service. More

I love servicing my vehicle at this location. The service is fast and the staff is friendly. The service is fast and the staff is friendly. More

I was promptly greeted, signed in, welcomed, updated, enjoyed some coffee snd was ready about a half our earlier than I was told. enjoyed some coffee snd was ready about a half our earlier than I was told. More

The staff is always very friendly and the service is fast. Great attitude all round. fast. Great attitude all round. More