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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,198 Reviews

3,199 Reviews of Regal Kia Lakeland - Service Center

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June 03, 2023

I had an excellent visit. Everyone at this location was very pleasant. Location was very nice and clean with great snack options and complimentary waters! More

by TFERGER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

Thank you for being a fantastic customer!

June 03, 2023

Repair was completed on time and with no hassle. Great experience with Regal Kia. Will use again. More

by springparkfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia. We look forward to serving you again.

June 02, 2023

Unfortunately had to wait 3 hours to get a tire repaired. That is totally unusual. More

by dc.1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 07, 2023 -

Regal Kia Lakeland responded

We strive for customer excellence but sometimes miss the mark.

June 02, 2023

Great service, Willy was excellent and help the process go through smoothly and fast. Would record someone to Kia and Willy. More

by Arod4504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

Thank you and congratulations!

June 02, 2023

Everything is great all good I like to work I love the customers I love the dealers More

by Allday58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Regal Kia Lakeland responded

We appreciate you feedback, thank you!

May 31, 2023

Regal KIA service is #1. They treat you like family. My service advisor Kelsey always goes out of her way to make sure you have a great experience. More

by markydoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 07, 2023 -

Regal Kia Lakeland responded

Thrilled that Kelsey always provides you with 5-star service.

May 31, 2023

Regal Lakeland is extremely accommodating. They offer a selection of snacks and beverages, they will offer a shuttle to transport you if you don’t want to wait, Jorge has tended to me both tim More

by M.BAHENA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley (unsure of last name)
Jun 07, 2023 -

Regal Kia Lakeland responded

We strive to provide all our customers with A+ service. So glad to hear we are exceeding your expectations.

May 31, 2023

Extremely pleased with the great customer service I received on my visit. Every question was answered. The staff went out of their way to be professional & friendly. I will definitely tell my friend More

by rdrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 07, 2023 -

Regal Kia Lakeland responded

We have a great team! Thank you for sharing, we look forward to serving you for many years.

May 30, 2023

Car is running better than it has in years. Very happy with the job you guys did. Jorge was also extremely helpful and responsive to all of my concerns and questions. Can't recommend him enough More

by CMANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Jorge and our Kia team.

May 30, 2023

Regal KIA treats you like family. From sales to service, they are A++. Always a great experience. More

by markydoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
May 31, 2023 -

Regal Kia Lakeland responded

Thank you we strive for customer excellence.

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