Regal Kia Lakeland - Service Center

They replaced the wrong tire on my car twice! The first time that it happened, I waited for 3 hours....as soon as I told them that it was the wrong one, it only took about 20 minutes for them to The first time that it happened, I waited for 3 hours....as soon as I told them that it was the wrong one, it only took about 20 minutes for them to change it 🤷‍♀️ More

3 hours for an oil change is not a recipe for a good visit. That's also not going to lead to a great overall rating . The staff was doing the best they could with the hand they were dealt. visit. That's also not going to lead to a great overall rating . The staff was doing the best they could with the hand they were dealt. More

My experience was quick. The staff was very friendly and helpful. A overall great experience The staff was very friendly and helpful. A overall great experience More

5 Great experience super quick process in and out in 45 mins Always a great experience when dealing with Box and the sales team and finance department mins Always a great experience when dealing with Box and the sales team and finance department More

Employees are always eagerly to assist with car needs. Professional and always a great experience. Professional and always a great experience. More

We did not have a vehicle serviced, but purchased a used KIA Sorento. We presented some difficult problems as we were in a tight time frame for our return to Ohio. Chris Boswell and the staff put together KIA Sorento. We presented some difficult problems as we were in a tight time frame for our return to Ohio. Chris Boswell and the staff put together a plan, found us a vehicle and got going, More

Quickest service I’ve ever received at a dealership service department. Everyone was so friendly as well, thoroughly explained things, answered questions and just went above and beyond with their cust service department. Everyone was so friendly as well, thoroughly explained things, answered questions and just went above and beyond with their customer service. I will drive further specifically to use them in the future. More

I was taken care of very nicely. They worked hard and getting me financed. Malik and his mother made everything comfortable, and I wasn't being pushed into buying something I didn't They worked hard and getting me financed. Malik and his mother made everything comfortable, and I wasn't being pushed into buying something I didn't want More

I was VERY disappointed that they didn't vaccum the inside of my car. I am 75 years old and it is impossible for me to do. inside of my car. I am 75 years old and it is impossible for me to do. More

Friendly, professional From salesman David to sales manager Mr Bass to finance manager Pedro all very good. manager Mr Bass to finance manager Pedro all very good. More