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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,212 Reviews

3,212 Reviews of Regal Kia Lakeland - Service Center

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April 19, 2023

Service received at your dealership was excellent. At vehicle service checkin, service the advisor was courteous as she explained the facility waiting area. More

by JENNIFERBELL1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Apr 20, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

April 17, 2023

Been waiting for follow up on an issue I had. Still no response yet & it's been a week or so. More

by JDELGADO06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Regal Kia Lakeland responded

Your feedback is important to us. Please contact customer service manager Janni Rivera 863-333-4686 to share more about your experience.

April 16, 2023

Very kind staff and explaining all to me. I dropped off my vehicle and they promptly took me to work. After work, they picked me up and all work was done. Misty took good care of me ! More

by WARSTLERCONNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Regal Kia Lakeland responded

Thank you, Misty is great!

April 16, 2023

This dealership provides excellent customer care and quality services at very affordable rates. The waiting area is kept clean and well stocked of beverages and snacks. More

by SANDY_SIPPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Apr 20, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

April 16, 2023

Great service. as soon as I pulled in I was greeted and taken care of ! More

by jnrod3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
April 16, 2023

This is a great service department. My wife and I have been taking our Kias there for years. Everyone we’ve dealt with has been friendly, professional, and very competent. We have ne More

by Agambrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Regal Kia Lakeland responded

Thank you for being part of the Regal Kia family.

April 16, 2023

Awesome staff they are very kind and professional. It us a great feeling ti enter into a place of business and be made to feel luie all is well ans that their staff genuinely cares about your situatio More

by TDJW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Apr 20, 2023 -

Regal Kia Lakeland responded

Thank you, we love our Kia Service staff.

April 14, 2023

I usually have good service, but this time was different. I stood by while people walked by me for 8 minutes . I finally went into an office near by for help. More

by cstewart_33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Apr 15, 2023 -

Regal Kia Lakeland responded

Thank you for your feedback, we will address this with our staff and make sure you are greeted when you arrive next time.

April 14, 2023

Initially I was quoted different price than what was advertised.. once service was complete service rep attempted to overcharge me for service. I was forced to involve manager to resolve. More

by Martin130
Recommend Dealer
No
Employees Worked With
2
Apr 15, 2023 -

Regal Kia Lakeland responded

Please call Service Lane Manager Alex Calcano at 863-333-4699 to discuss.

April 14, 2023

I don't do essays but the service was ok but a little bit expensive More

by JHARWELLSR
Recommend Dealer
Yes
Employees Worked With
Don't know their name
Apr 15, 2023 -

Regal Kia Lakeland responded

Thank you for your feedback, check out our social media, webistes and your email for coupons!

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