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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,264 Reviews

3,264 Reviews of Regal Kia Lakeland - Service Center

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May 14, 2023

Nice and quick. . Misty is the best! I like the complimentary wash.. atmosphere is nice and Misty Osborne is the best!! More

by THOMPKINSNIKKI
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
May 15, 2023 -

Regal Kia Lakeland responded

Thank you, we strive for a great customer experience.

May 14, 2023

Be careful people they take time with the people and help them through their situation with their vehicles and they continue to do an excellent job. More

by MZARLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
May 15, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

May 12, 2023

The customer service department was very courteous and hospitable. I have no problem with the Regal Kia Dealership. More

by SHELLEYDICKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
May 12, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

May 11, 2023

The service department at a wonderful job. I didn’t have an appointment, and did not have to wait very long to get the car back there in and completed. More

by tarynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
May 12, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

May 11, 2023

Excellent customer service very helpful and very reliable services, I sincerely recommend this dealer 100% More

by Margareth Mayorca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Moreira
May 12, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

May 11, 2023

Easy It's a great place to visit. They do a great service. I like my Kia. More

by huddle1032
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson, Kelsey Johnson
May 12, 2023 -

Regal Kia Lakeland responded

Regal Kia Service team is the best!

May 11, 2023

They work hard to solve unprecedented issues with vehicle. Customer service is friendly and courteous. More

by mangarcia5k@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Regal Kia Lakeland responded

Thank you, we strive for great customer service.

May 11, 2023

Very customer friendly , informative , and helpful , always checking on the customers while you're waiting for your vehicle . More

by WFHOLLAND2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Regal Kia Lakeland responded

Thank you, our customers are our top priority.

May 11, 2023

The Kia Sorento was brought in so I could find out was is wrong with it so I can get it fixed and I was told nothing about anything, I paid and still was told nothing, I called back and talked to Jeremy and More

by croomsarika3@gmail.com
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
May 15, 2023 -

Regal Kia Lakeland responded

Looking at the repair order history several things were recommended by the Service Advisor like the oxygen sensor, which was declined, and an alignment was recommended and declined. I will email you another copy of the repair order and a copy of the recommended services that was provided to you at the time of service for your records. If you have additional concerns, contact Service Lane Manager Alex Calcano at 863-333-4699.

May 10, 2023

Everything went OK at the dealership. Very impressed with Malele as the salesman. Keep up the good work. More

by SILVERBACKAPE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young man that introduced us to Malele, Jeff Bass
May 12, 2023 -

Regal Kia Lakeland responded

Congratulations on your purchase!

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