Regal Kia Lakeland - Service Center

Went in for oil change was advised what I needed to be done the Kia representative was friendly and helpful with my questions done the Kia representative was friendly and helpful with my questions More

Three hour oil change, unacceptable. Was told when I brought my car in for my appointment that I booked well in advance that it would be one hour. My time is valuable and was given zero Was told when I brought my car in for my appointment that I booked well in advance that it would be one hour. My time is valuable and was given zero communication as to the delay. I’ll be sure to take my business to another Kia dealer who cares about my time. Do better Regal! More

Very professional, friendly, courteous and very understanding.. The dealership was very clean and offered many snacks to their customers. understanding.. The dealership was very clean and offered many snacks to their customers. More

Went in for my service which didn’t take long. Genesis was very polite and explained everything. Genesis was very polite and explained everything. More

Having the road side assistance was amazing when I had problems with my tires. Regal was very helpful in helping me with replacement! problems with my tires. Regal was very helpful in helping me with replacement! More

Everyone greeted me with a smile. I was explained what they were going to do to my vehicle and asked if that’s what I needed. I sat down in the waiting area. I was continually informe I was explained what they were going to do to my vehicle and asked if that’s what I needed. I sat down in the waiting area. I was continually informed via text what the status of my vehicle was. It was all done very professional. More

it’s long wait for some repairs , only problem dealing with when you make a phone call . they answer the phone and they keep saying they are busy right now leave a message and the will call you back . ag with when you make a phone call . they answer the phone and they keep saying they are busy right now leave a message and the will call you back . again they never follow up the call. i end up to bring my car to the dealer for no scheduled to had them look and repair . More

I understand that everyone's experience is different, but I am glad to say that I am happy with the service provided by the people at Kia. Yes, there is room for improvement, but in this economy, as of now, I am glad to say that I am happy with the service provided by the people at Kia. Yes, there is room for improvement, but in this economy, as of now, I consider the humanity portion of life. More

I went for an oil change. Tire rotation. Simple. The mechanic forgot to tighten my tire bolts and now my car is leaking oil. Tire rotation. Simple. The mechanic forgot to tighten my tire bolts and now my car is leaking oil. More

Outstanding customer care provided by Misty. Thorough service provided for the mechanical issue I visited the service department. Thorough service provided for the mechanical issue I visited the service department. More