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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,305 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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3,305 Reviews of Regal Kia Lakeland - Service Center

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June 09, 2025

Great job from everyone. ..Edwin was great and helpful and was I was really happy with the entire dealership More

by josieskarma2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Edwin and the entire Regal Kia team provided you with a great experience! Thank you for sharing your positive feedback, and we're glad you're happy with our service.

June 07, 2025

Always have great service! ! Jorge is always friendly and efficient. Gets the job done fast. More

by Sepajak
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Benitez
Jun 09, 2025 -

Regal Kia Lakeland responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal. Thank you for choosing us. We hope to serve you again.

June 07, 2025

My oil change took three and a half hours. The staff were kind and welcoming though. More

by armoran07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Regal Kia Lakeland responded

Thank you for your feedback. We’re glad to hear that our staff made you feel welcome during your visit. We sincerely apologize for the extended wait time for your oil change — that’s certainly not the experience we aim to provide. Your comments help us improve, and we’re actively working on streamlining our service times. We appreciate your patience and hope to serve you more efficiently next time.

More
June 07, 2025

Very personable and professional young man he has a wealth of knowledge and he makes sure the customer is satisfied More

by sebastianchatman10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Regal Kia Lakeland responded

Thank you for your kind words, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

June 06, 2025

The dealership was clean and comfortable in the waiting room . Coffee, water and juice and snacks were available. More

by darlenetabla4141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Regal Kia Lakeland responded

Thank you so much for your positive rating for your recent visit to Regal.

June 06, 2025

I have never had an issue with the service center , everyone is very knowledgeable and polite. I have been a customer since 2011 and am on my fifth car. Never had an issue. More

by NOLEDADDYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Regal Kia Lakeland responded

Thank you so much for your continued loyalty and for being part of our dealership family since 2011! We're thrilled to hear that you've had consistently positive experiences with our service center team — it's great to know they've earned your trust with their knowledge and professionalism over the years.

June 06, 2025

Very good work. Super fast. I only had to wait for a little bit of time and I was in an out. Thank you so much. More

by thedanya25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Regal Kia Lakeland responded

Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you and have a great day!

June 06, 2025

Misty helped me understand what was being done. She was patient and very professional. She deserves a raise. More

by black1919sox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

June 06, 2025

Misty did a fine job. She was prompt and kept us advised of the car. More

by bruce.w.wolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Regal Kia Lakeland responded

It has been our absolute pleasure to serve you, and we hope to see you next time.

June 06, 2025

Had my oil changed and tires rotated on my Kia soul service department was very good courteous friendly kept me informed on what was going on and got the job done on time which made the experience even More

by tkwaters68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jayden Goulet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your positive experience with our service department at Regal Kia! We're glad to hear that everything went smoothly and on time. We appreciate your feedback and look forward to serving you again in the future!

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