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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,214 Reviews

3,214 Reviews of Regal Kia Lakeland - Service Center

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May 04, 2025

Quick and responsive. .. also the general manager santos went over and above in customer service More

by dawna.curry
Recommend Dealer
Yes
Employees Worked With
Justin
May 05, 2025 -

Regal Kia Lakeland responded

Dawna, thank you for the fantastic feedback about your recent visit here at Regal Kia! Santaos & the team appreciate your support and look forward to serving you again in the future!

May 04, 2025

Had a great experience. Got my oil change and I was in and out of there. Will be back again. More

by mjc033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Regal Kia Lakeland responded

We love hearing this—thank you for the five stars! - Regal Kia

May 03, 2025

Was told there was a recall to place caps on 2nd row seat rails. Caps were not available and had to be ordered. Now I have to bring back my vehicle back. As I live over an hour away not to happy. Everything More

by gcoinman
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
May 05, 2025 -

Regal Kia Lakeland responded

Hi Coinman! Thank you for sharing your experience with us at Regal Kia. We apologize for the inconvenience regarding the recall and appreciate your patience while we order the necessary parts. We're glad to hear that everything else went smoothly, and we'll do our best to make things right on your next visit!

May 03, 2025

They told me it were 3 to 4 hour it were 3 they were prone.thank you More

by LOUISEWYNN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Regal Kia Lakeland responded

Thank you for the five-star rating! The team looks forward to working with you again! – Regal Kia

May 03, 2025

Friendly staff great service. .i would highly recommend to friends and family for service and repairs More

by jillburr04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Regal Kia Lakeland responded

Hi Jill! Thank you for leaving us this five-star review and for your kind words about our service team at Regal Kia! We'll see you next time!

May 03, 2025

Misty is fantastic. She is patient, understanding, and explains everything that needs to be worked on on my vehicle. Keeps me updated. More

by angl7972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Misty provided excellent service at Regal Kia! Keeping you informed and ensuring a seamless experience is what we strive for. Thanks for sharing your feedback with us!

May 03, 2025

The whole thing was very painless, smooth and relaxing Very nice people and they were not pushy More

by Pooper
Recommend Dealer
Yes
Employees Worked With
Felix and 2 others
May 05, 2025 -

Regal Kia Lakeland responded

Your feedback made our day! Thanks for the five-star review! - Regal Kia

May 03, 2025

Service agent was very personable and polite She did a great job explaining and was helpful More

by bkerber1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Regal Kia Lakeland responded

Your support shines as bright as five stars! See you again soon! Thank you! - Regal Kia

May 02, 2025

Oil change Oil change,tire rotation car wash Great job excellent customer service Great experience On time service More

by jplakeland
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
May 04, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your positive experience with us at Regal Kia! We're delighted to hear that our team provided excellent customer service and timely maintenance. We look forward to serving you again in the future!

May 02, 2025

He was very nice a professional I really appreciate it thank you again I back soon More

by Nonieleger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Regal Kia Lakeland responded

Thank you for choosing us! We're here if you need anything else in the future. Safe travels! - The Regal Kia Team

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