Regal Kia Lakeland - Service Center

Great service team. Jonathan was very informative during the process of my care being repaired. My only complaint is the power steering light is still coming on once I Jonathan was very informative during the process of my care being repaired. My only complaint is the power steering light is still coming on once I start my car and stays on for a few seconds. The repair done on my car was supposed to have fixed this. More

They were able to get me in last minute which was very convenient and helpful. convenient and helpful. More

Service center is great at scheduling appointments, and even can take a walk-in oil change. They are efficient, friendly, and get things done in a timely manner. even can take a walk-in oil change. They are efficient, friendly, and get things done in a timely manner. More

Prompt and professional service. Immediately greeted and service was started on time and finished within time told. Immediately greeted and service was started on time and finished within time told. More

The Kia Regal of Lakeland has been one of the best dealerships we have bought our vehicles.They have provided great service for our vehicles. dealerships we have bought our vehicles.They have provided great service for our vehicles. More

The Regal Kia has serviced our vehicles ,since we bought our first car from them.This is our third vehicle we have bought from here and their service is excellent. our first car from them.This is our third vehicle we have bought from here and their service is excellent. More

The service center is always clean and the employees are always helpful and coming in for an oil change doesn’t take forever. always helpful and coming in for an oil change doesn’t take forever. More

Shaun in the service department was very friendly and helpful! He fit us in when a nail was in my tire of my new Teluride😢. He kept us informed of the status and was nice to talk too as well! helpful! He fit us in when a nail was in my tire of my new Teluride😢. He kept us informed of the status and was nice to talk too as well! More

Friendly employees, accurate communication about car service. Service done early and completed accurately as promised. service. Service done early and completed accurately as promised. More

I chose to stick with dealership because of the consistent and excellent customer service. The high quality of customer service I experienced years ago is all but nonexistent at this point. Whether consistent and excellent customer service. The high quality of customer service I experienced years ago is all but nonexistent at this point. Whether over the phone or in person, interactions with the crew seems rushed and almost like an inconvenience to them. Additionally, I had signed up for the shuttle the last three trips over. The people up front told me the shuttle would be right over, only to never come. The waiting area has also become exponentially more dirty since my first experience at the dealership. In the past, I have driven from my home in the Tampa Bay Area to Lakeland because of the great customer experiences at Kia Regal. Since those experiences are a thing of the past, I will likely be taking my business elsewhere. I do want to give a shout-out to the crew that helped me the first couple years at your establishment! They were fantastic and made my day! More