Regal Kia Lakeland - Service Center

Wait time was a little long,however I did not have appointment. I was on the road and tire pressure monitor had went off. I was couple miles from dealership and drove there. Was greeted within 5 minut appointment. I was on the road and tire pressure monitor had went off. I was couple miles from dealership and drove there. Was greeted within 5 minutes and Jorge took all information. The dealership was very courteous and walked my wife and I to waiting area.Jorge came to me about a half hour later and explained that tire had a nail in it and they were working on repair. About 30 minutes later car was done and Jorge came and explained that they patched tire and did not plug it. Then they refilled tire with nitrogen & then had car wash before my wife and I were given keys and sent on our way. Remarkable services, from start to finish. More

I have owned 4 Kia’s in over 20 years. This is first time I had hard time getting vehicle in for service. I was told only by appointment and there were none available for that day. I told This is first time I had hard time getting vehicle in for service. I was told only by appointment and there were none available for that day. I told her I needed headlights that I work nights and both were out! Was still told by appointment only. Not cool! More

Great service. Very helpful and quick to get my car back. I would definitely recommend Very helpful and quick to get my car back. I would definitely recommend More

Excellent dealership. Waiting on me for my appointment. Fast service and great communication with me. Only place I go for Kia service Waiting on me for my appointment. Fast service and great communication with me. Only place I go for Kia service More

The repairs were done correctly and the service department was very informative throughout the entire process. department was very informative throughout the entire process. More

I bought my new Kia at Regal in 2018. I have since been there a few times to get service and recalls completed. I have received excellent service each time I’ve been there. The service te I have since been there a few times to get service and recalls completed. I have received excellent service each time I’ve been there. The service team is always very attentive and caring. Shaun the service advisor, kept me updated and gave me an estimated wait time , and offered to have the shuttle take me anywhere I wanted to go if I chose not to wait. He is very pleasant and knowledgeable. More

Poor service today. It took 2 1/2 hours to tell me that the car had a dead battery. The car sat in the garage all that time, and no one did anything except for a guy who It took 2 1/2 hours to tell me that the car had a dead battery. The car sat in the garage all that time, and no one did anything except for a guy who went around the car poking the tires. I was seated across the garage in the outside waiting area and was able to observe the garage area the entire time. I don't know who was supposed to be working in the car, but he did not do his job today. I would be hesitant to bring my car here again for any kind of service, very disappointing. I drove the car to an auto parts store and within 5 minutes I had the battery tested and withing another 15 minutes I had a new battery installed. More

everyone is so awesome at the Regal Kia of Lakeland ! ! they all give me special attention every single visit! no matter if its a problem or a simple oil change. such a great team ! ! they all give me special attention every single visit! no matter if its a problem or a simple oil change. such a great team ! More

They listen and stick to the quoted amount of time for the service.thank you the service.thank you More

Great experience! !! Bought car there because of both the sales and service department. And the service department was excellent and took care of my problem quickly. !! Bought car there because of both the sales and service department. And the service department was excellent and took care of my problem quickly. More