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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,074 Reviews

3,074 Reviews of Regal Kia Lakeland - Service Center

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January 16, 2025

Getting my cars serviced is always quick and easy, especially being able to schedule it online! Had some warranty work done on 2 of my cars and they do a great job from start to finish. More

by timasch4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
Jan 16, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that your service experiences at Regal Kia have been smooth and efficient! It's great to know our online scheduling is making things easier for you. Thank you for trusting us with the care of your vehicles!

January 16, 2025

Service was excellent. Thank You.My time was well spent determining what my next lease will be More

by myronpacula2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Regal Kia Lakeland responded

Thank you for visiting Regal Kia! We look forward to assisting you with your next lease when you're ready!

January 16, 2025

3 times brought into fix and either no part or damaged parts :( it would be good to check the parts before calling customers to schedule. More

by alaplante23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your experience. We apologize for the inconvenience caused by the repeated issues with parts availability and condition. Your feedback is valuable, and we'll work on improving our process to ensure a smoother experience in the future. If there's anything else we can do to assist you, please reach out at your convenience. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

January 15, 2025

Very excellent dealership , exceptional professionals all very very willing to help all of them very good in their field. I couldn't ask for a better team to help me More

by zharharazarizzeriaauzale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Bleil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jan 15, 2025 -

Regal Kia Lakeland responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Regal Kia provided such exceptional service. We appreciate your support and look forward to assisting you again in the future!

January 11, 2025

Jonathan was great got me in and out quickly with all maintenance done!very happy my 3rd vehicle from Regal KIA. Love you guys! More

by BECKYDORICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Regal Kia Lakeland responded

Becky, we're delighted to hear that Jonathan provided you with efficient service during your recent visit here at Regal Kia! Thank you for your continued trust and support - enjoy your vehicle!

January 10, 2025

The service is A+. I have purchased one car from them and possibly will again. More

by gagliotom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Regal Kia Lakeland responded

We are disappointed to see the low rating and would like to address these concerns with our team. Please reach out to discuss this situation and help provide a better experience next time. Thank you, Cris Aviso - General Sales Manager - 863-333-0518

January 10, 2025

Very nice ,very professional and guick. . It's the 1st KIA Dealership that was, practically on top on time and kept me up to date. Misty was very professional and went above her duty and and More

by Yvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Regal Kia Lakeland responded

Yvonne, we're delighted to hear that Misty and the Regal Kia team provided you with such a timely and professional experience. Thank you for sharing your feedback!

January 10, 2025

I waited hours with no communication about my car. Until I went to the front to ask just to find out my car had not been taken care of. They were waiting for a warranty approval that had not been done More

by TGREEN8807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Regal Kia Lakeland responded

I'm sorry to hear about your experience with the lack of communication during your visit. We strive for efficient service and clear updates, so it's disappointing that we fell short this time. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

January 10, 2025

Never actually call when the parts come in like they say they will. Don’t listen to customers. We told them that we had an idea of what was wrong with my car and instead of listening to us they ordered a pa More

by RSHUEY119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Regal Kia Lakeland responded

I'm sorry to hear about your frustrating experience. It sounds like there was a communication breakdown, and I apologize for any inconvenience this has caused you and your family. We strive to listen carefully to our customers' concerns, so it's disappointing that we missed the mark here. Please reach out directly so we can work towards resolving this issue promptly for you. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

January 10, 2025

He communicated with the process very well. Explained every detail on what got serviced gave me estimated times for my car More

by dann1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Regal Kia Lakeland responded

Hi Dann! We're delighted to hear that the communication and service details were clear during your visit to Regal Kia. Thank you for sharing your experience with us!

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