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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,214 Reviews
Call Service Center (863) 485-6697

3,214 Reviews of Regal Kia Lakeland - Service Center

Sort by
May 01, 2025

Misty is always amazing and helpful. Communication could be better between departments. Glad detailing is up and running again. Everyone that is in contact with customers are super frien More

by vproto13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your experience with us at Regal Kia! We're delighted to hear that Misty and our team have been helpful, and we appreciate your feedback on communication. Please don't hesitate to reach out the next time we can be of assistance!

May 01, 2025

He has always taken care of any issues I have had with my vehicle. Very professional and kind More

by Bemylife7
Recommend Dealer
Yes
Employees Worked With
Juatin
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May 01, 2025 -

Regal Kia Lakeland responded

Your kind review is music to our ears! Thank you! - Regal Kia

May 01, 2025

Took 3 hours and then brought my car back to me with no wash, no vacuum. More

by jlescobar2336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Regal Kia Lakeland responded

Thank you for your feedback. We're very sorry to hear that your experience didn't meet expectations. We strive to return every vehicle clean and on time, and it’s clear we missed the mark here. Please feel free to reach out to us directly so we can address your concerns and ensure a better experience moving forward.

April 30, 2025

I bought brand new Kia K5 car to find out 1 year later that my iPhone 16 can't be charged with the wireless charger of the car and Kia does nothing about it. So so disappointing. I wouldn't recommend or b More

by igeorgiev91
Recommend Dealer
No
Employees Worked With
Justin. But he was the best customer service I ever had at Kia Regal
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May 01, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your feedback, and we’re genuinely sorry to hear about your frustration with the wireless charging issue in your Kia K5. We understand how disappointing it must be to discover that your new iPhone isn’t compatible with a feature you expected to work. Unfortunately, wireless charging capabilities can vary based on both the phone model and vehicle hardware, especially as phone designs evolve quickly. Please reach out to us to discuss.

April 29, 2025

I pulled in for my appointment and was promptly greeted. I waited for my car to be serviced and was kept informed along the way. More

by gambrella
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
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Apr 30, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that your service appointment at Regal Kia went seamlessly and you were kept informed throughout the process. Thank you for sharing your experience with us!

April 29, 2025

Excellent service and helpful employees. Jeremy made sure my service was completed correctly and quickly. More

by tbear318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Regal Kia Lakeland responded

Hi Bear! We're delighted to hear that Jeremy and the team at Regal Kia provided you with excellent service. Thank you for sharing your experience, and we look forward to assisting you again in the future!

April 28, 2025

My family has purchased 8 cars from Orlando. We think he's great. Regal is a wonderful dealership. More

by Frkiv1670
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
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Apr 28, 2025 -

Regal Kia Lakeland responded

Hi! Thank you for leaving us this five-star review and kind words about our sales team at Regal Kia! We'll see you next time!

April 28, 2025

Always quick to get me in and Always keeps me informed on the progress. Would highly recommend More

by halnbecksnwplwnsvcs
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
Report | Print
Apr 28, 2025 -

Regal Kia Lakeland responded

Your feedback made our day! Thanks for the five-star review! - Regal Kia

April 27, 2025

They were quick. Though it probably helped that I made an appointment. They were efficient. More

by campfireproductions24
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Report | Print
Apr 28, 2025 -

Regal Kia Lakeland responded

Hi Campfire! Thank you for leaving us this five-star review and for your kind words about our service team at Regal Kia! We'll see you next time!

April 27, 2025

Customer service is awesome - friendly and efficient! Drop off was quick and easy and service completed very fast. More

by winning7979
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Benitez
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Apr 28, 2025 -

Regal Kia Lakeland responded

Hi! We're delighted to hear that you had a smooth and efficient experience with our team at Regal Kia! Thank you for sharing your positive feedback, and we look forward to serving you again in the future.

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