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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,113 Reviews

3,113 Reviews of Regal Kia Lakeland - Service Center

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June 23, 2022

Regal Kia is on of the most Helpful and understanding and respectful companies I have been to always going the extra mile and reasonable More

by bunt_cake90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal 😁

June 23, 2022

After several hours spent there my car still isn’t fixed! !! Now I have to bring it in yet again. Such a waste of my time. I should’ve read the reviews online before I ever came in. More

by Ladyj122698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Regal Kia Lakeland responded

We apologize for the inconvenience.

June 22, 2022

The dealership is always helpful and very courteous. Always do a bang up job. Keep up the good work. More

by unclejoeyrinker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 22, 2022

excellent ! always informative and friendly. also very professional. the tech always does an excellent job. More

by sissyjo3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 22, 2022

Too long of a wait. I had a 11am appt. They didn't take my car for repair till 2pm. In my opinion...why have an appt time and not do the work on time. I arrived at 10:30 More

by MARYSPIXIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Regal Kia Lakeland responded

We would be happy to look into this for you, so the repairs were completed in 30 minutes? Please respond privately with your name and number so we can access your service records. Your feedback is important to us.

June 22, 2022

They always give me an honest answer and leave the car clean when doing an service work. More

by JCOOPER1228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 22, 2022

The parts were ordered May 2 . I was never notified when they came in. I called in June since no one called me . They told me they would check to make sure it was there and she wou More

by Thomas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Regal Kia Lakeland responded

Thank you, your feedback is important to us for improvement.

June 22, 2022

Great customer service. Takes me without an appointment. Fixed right the first time. Friendly and knowledgeable. More

by mustang440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 23, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 22, 2022

I didn't have an issues at all. I didn't wait in my car but they called me about two hours later stating that my car was ready. Everyone that I dealt with was professional and pol More

by GEMINI1961GIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 22, 2022

Excellent visit! Kind people throughout my visit. The quickest service I have ever had. They even offer snacks and water while you wait. More

by ycain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Boswell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Wren
Jun 23, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

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