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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,213 Reviews

3,213 Reviews of Regal Kia Lakeland - Service Center

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April 27, 2025

Great Alaina is always friendly, personable, attentive and a great listener. She addresses needs timely More

by scdomineck
Recommend Dealer
Yes
Employees Worked With
Alaina Southern
Apr 28, 2025 -

Regal Kia Lakeland responded

Thank you for highlighting Alaina's exceptional service at Regal Kia! We appreciate your feedback and look forward to serving you again!

April 27, 2025

Jorge was very efficient and kept me well informed of service being performed. He also did a complimentary oil change. This was given after I explained my last visit and the problems I had had. More

by CALLINGAUGUST
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Jorge provided efficient service and kept you informed during your visit to Regal Kia. It's great to know he went the extra mile with a complimentary oil change as well. We appreciate your feedback and look forward to serving you again! Safe travels!

April 27, 2025

Professional and personable. Kia Regal does not try to drive up cost like so many shops in Florida do while servicing my vehicle. More

by JBLAKELAND
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
Apr 28, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that you found our service both professional and personable at Regal Kia. It's important to us that we provide honest and fair pricing, so thank you for recognizing this! Safe travels until your next visit!

April 27, 2025

I would rate the complete experience a 5 if it hadn't taken so long...2.5 hours for oil change and wash!!! More

by ralph.hillhouse
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Benitez
Apr 28, 2025 -

Regal Kia Lakeland responded

Ralph, we appreciate your patience and feedback. At Regal Kia, we're always looking to improve our service times and ensure a smoother experience for you next time!

April 26, 2025

Sometimes good sometimes bad Our first Kia we got from you you treated us bad an with second one with warranty you treated us bad More

by BASSVOLS
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Benitez
Apr 28, 2025 -

Regal Kia Lakeland responded

We're sorry to hear about the inconsistencies in your experiences and appreciate you bringing this to our attention. Please feel free to reach out if there's anything we can do to improve future visits. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

April 26, 2025

Every time we bring in for oil change y'all want 150. 00 for this an 150.00 for that an the car only got 20 k mile what you make a poor car where it need to be work on with less then 20k miles unless my More

by BASSVOLS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 28, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the service recommendations and pricing. Our goal is always to keep your vehicle running safely and efficiently, and we follow manufacturer guidelines for maintenance intervals. Please feel free to reach out to Santos Rivera - Service Lane Manager to discuss.

April 26, 2025

Jeramy was really good. He kept my honey updated on everything while he was there More

by davisdaqueda3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Regal Kia Lakeland responded

Davis, we appreciate your shoutout to Jeramy at Regal Kia. Safe travels!

April 25, 2025

It was awesome very professional staff and quick service Na Clean environment and very warm inviting place More

by DAMB0309
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Apr 25, 2025 -

Regal Kia Lakeland responded

We're delighted to hear you had an awesome experience with our professional staff and quick service at Regal Kia! Thank you for highlighting the clean environment and inviting atmosphere. We appreciate your feedback!

April 25, 2025

Buying a car for my first teen driver, Regal made it easy and pain free. No back and forth and they were honest every step of the way. Thank you More

by MIAYACINICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Abichid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that your experience at Regal Kia was seamless and straightforward. Thanks for choosing us for an important purchase! Safe travels!

April 25, 2025

Easy to work with and go beyond your get the deal Easy friendly hard worker More

by lilcatcher3
Recommend Dealer
Yes
Employees Worked With
Grban
Apr 28, 2025 -

Regal Kia Lakeland responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Regal Kia Team

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