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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,115 Reviews

3,115 Reviews of Regal Kia Lakeland - Service Center

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June 14, 2022

Great service advisor quick and easy. Highly recommend for all service needs. Easy in and out. More

by Shawn Butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 13, 2022

There seems to have been a lot of employee turnover, I think the quality of service is not the same. The ambiance feels different. Also, miss the vaccum service. But overall it's still an ok experience. More

by DANKIN9499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 14, 2022 -

Regal Kia Lakeland responded

We have a few of your regular faces out of the office last week, you'll see them next visit!

June 12, 2022

Very professional and a pleasure to work with. I have always been taken care of right away at this dealership. More

by mebtitus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

June 11, 2022

They seemed exceptionally qualified in performing the service needed and kept me updated on the progress towards completion. More

by MARKD66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

June 10, 2022

everyone is so great and friendly. Kelsey was my contact person. she kept me informed and very nice. More

by sissyjo3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 16, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 10, 2022

always very good service, very friendly people. i have never had bad service from regal kia More

by FUDGLVR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 10, 2022

I have had my vehicles serviced at Regal Kia exclusively since 2015 and I don’t need to go anywhere else. They’re that good. More

by John Windsor
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Regal Kia Lakeland responded

Thanks John, see you next time 😁

June 09, 2022

The wait was a little long and the mechanic forgot to fix my window and just laughed it off like it was no big deal so now I had to make another appt to come back to get it fixed. More

by MARYSPIXIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Regal Kia Lakeland responded

We apologize for the inconvience and appreciate your feedback.

June 09, 2022

As a long time owner and customer of the KIA brand, I wish to express my appreciation I have received over the years from the my service advisor "Kelsey Johnson" and the service personnel at my Lakeland More

by JWALLING0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 16, 2022 -

Regal Kia Lakeland responded

Thank you for trusting us with your vehicle, we will see you next time 😁😁

June 09, 2022

Misty was great. The work was done prior to the promise time and the even washed my car. More

by rdudley2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

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