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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,166 Reviews

3,166 Reviews of Regal Kia Lakeland - Service Center

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May 30, 2022

Service teammate was professional and friendly. They were not pushy about additional services that they suggested. More

by BFERNBAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!😁

May 30, 2022

Gosh darn friendly & helpful. No wait time hardly at all. Everyone always smiling. Love it. More

by sazockoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!😁

May 30, 2022

They are usually very good but I have been told I need tires that don’t need tires they don’t can’t seem to get it together More

by alnieta60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we haven't had any recent issues with our treadspec machine but would be happy to look into this further if you reply with your name or telephone number to access records.

May 30, 2022

What is the point in making appointments, if you're not going to stick to them? 1.5+ hours for an oil change is ridiculous. More

by david45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we would like to look into this further. please respond privately & provide your name or telephone number so we can access your customer records.

May 30, 2022

I love my car and try to take care of it. This dealership goes above and beyond to help me do that. Highly recommend this dealership and service department! Especially Kelsey, Jorge and anoth More

by WS1853
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 28, 2022

Knowledgeable courteous cleanliness staff is very attentive to your needs and accommodating and very patience More

by butterflybsmc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

May 27, 2022

Great services quick and very friendly and they always take good care of my vehicle More

by will1281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 02, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 27, 2022

They have always been very polite and efficient. We have always been treated with respect. Great Job…thank you .. More

by barbskiemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Estrada
Jun 02, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

May 26, 2022

Friendly and helpful staff. And the service on our car was great and also fast More

by lorski38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Gelpi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 26, 2022

While the torn boot was being replaced my brake line was cut and slowly leaked brake fluid causing my brakes to begin failing. More

by SSTEWART2000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback. We hope this issue was resolved with our management team and we apologize for the inconvenience.

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