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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,197 Reviews

3,197 Reviews of Regal Kia Lakeland - Service Center

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May 24, 2022

Regal KIA in Lakeland is the only place I have my Kia Sedona serviced. Chris was my Service Adviser, and he was Great! More

by CSIMMS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 02, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

May 24, 2022

Scratches on my side door. I took photo and never heard back? I called service tech and asked for before photos. No response. I know my van is old but staff shouldn't treat it More

by RICH.SLOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Regal Kia Lakeland responded

Rich, We have our management team looking into this. We apologize for the inconvenience.

May 24, 2022

From the moment I arrived till I left the lot the service agent a was a very attentive, informative and helpful. I was continuously updated on the progress of my car as well as offered refreshments. I highly More

by mom2ic2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

May 24, 2022

Fast, friendly and knowledgeable. Hhhbv v g g g g v bhgdv bb g c x l More

by ajhskates
Recommend Dealer
Yes
Employees Worked With
Chris.
Jun 03, 2022 -

Regal Kia Lakeland responded

Thank yoU!

May 23, 2022

Very fast. Great guy to help me. ( Jeremy ) Nice snack area. Comfortable waiting area also. More

by MARYSPIXIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 22, 2022

Very courteous and respectful. Wait time was less than expected. And my car was clean outside and inside they did a fabulous job More

by DGPG62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 21, 2022

Fast ,easy, courteous and professional. I will come again thank you. Always friendly and good coffee More

by CHELYLATINA69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
May 24, 2022 -

Regal Kia Lakeland responded

Thank you, see you next time!

May 21, 2022

Very friendly staff and quick service I know times are hard but they do need to keep up with the free refreshments in waiting area. More

by tnekay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we have are trying our best but have had restrictions put on us recently from our suppliers.

May 20, 2022

I found this service terrific everything was the way it should’ve been and Pinly. I really appreciated it my car is on well and that got washed to thank you More

by jacquiebird2jacquiebird2@gmail.com
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 03, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 20, 2022

Waited an hour and a half . They washed the car but did not vaccuum. They used to clean the car . Not so anymore. More

by MMCGUIGAN20077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Regal Kia Lakeland responded

To try and make things more efficient we no longer provide the complimentary vacuum. It is still available upon request. We apologize for the inconvenience.

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