Regal Kia Lakeland - Service Center

Fir the first time having service done at tjis dealer for my Kia Soul the waiting time was close to 4.5 hours when I was told only two hours. Besides this encounter the other previous occasions has been tim my Kia Soul the waiting time was close to 4.5 hours when I was told only two hours. Besides this encounter the other previous occasions has been timely and great service overall. More

My name is Maria Miranda and I have been using Regal Kia for my car’s service since I bought it there two and a half years go. Yesterday, May 17th 2022 I had a bad experience at the Regal Kia in Lakeland for my car’s service since I bought it there two and a half years go. Yesterday, May 17th 2022 I had a bad experience at the Regal Kia in Lakeland, on Bartow Road, the first time since I bought my Kia Forte there. I was always very happy with the service and never had any complains before but now I am afraid to take my car there again. I took my car in for an oil change and Misty was the lady who attend me. She notified me by text message that I should change the air conditioning filter but as I didn't have much time I notified back that I wouldn't do it this time. I paid for the oil change but when I got in the car to leave I noticed a bunch of dry leaves on the passenger side carpet, as if a trash can had been spilled inside my car. I also noticed a noise in the air conditioning, as if something was hitting the fan. I turned off the car and told Misty that something was wrong since there was not any noise on the air conditioner before. She called a mechanic and after a while she came back holding the air conditioning filter corroded in the middle, and told me that was the reason for the noise and that is why I needed to change the filter. Turns out it wasn't making any noise before I took the car in for an oil change and in fact the destroyed area of ​​the filter indicates that when they put the filter back in place they mispositioned it crooked and the fan impellers hit and damaged the filter. Afraid of them damaging some other part of my car I feel obligated to accept to do the service and pay $70.00 for it. It seems to me that since I didn't agree to change the air conditioning filter they damaged the filter to force me to accept the change. I've always had great service at Regal Kia of Lakeland but now I don’t know if I can rely on their service anymore. I was forced to do the service that I didn't want to at that time for fear they would damage some other part of my car and also I ended up missing a meeting that I had scheduled due to the delay. I think this is bad for your business reputation and I am planning to alert everyone about that so people don’t have this terrible feeling that they were ripped off like I am feeling now. ________________________________ More

Todo el personal es muy atento y están pendientes de solucionar las dudas que se puedan presentar solucionar las dudas que se puedan presentar More

Excellent customer service, quick & efficient team! Loved the ease of used service notifications via email, service selections, and payment. Everyone encountered was pleasant & made my experience enjoy Loved the ease of used service notifications via email, service selections, and payment. Everyone encountered was pleasant & made my experience enjoyable! More

It was a fast and great experience. My service advisor Misty was very sweet and helpful. My service advisor Misty was very sweet and helpful. More

Went above and beyond to provide excellent service. .without an appointment .and swiftly completed the required service .without an appointment .and swiftly completed the required service More

Jorge and all the rest of the service department are awesome. I will be returning for all my car needs. awesome. I will be returning for all my car needs. More

They took care of the car as well as our stomachs thanks Kelsey Jody and very much David Kelsey Jody and very much David More

My service advisor Misty goes over and above to provide me with outstanding customer service and service me with outstanding customer service and service More

Very impressive the custoantasmers service fantastic. I have nothing to complain about the place. Good job. I have nothing to complain about the place. Good job. More