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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,209 Reviews

3,209 Reviews of Regal Kia Lakeland - Service Center

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February 06, 2022

Great service very personable Johnathan that was my advisor was really wonderful! He was very good and deserves a raise!! Thank you I will recommend my friends and family to come to this Kia dealership More

by FABFLOSSIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Regal Kia Lakeland responded

That's great to hear! Thank you

February 05, 2022

Professional at everything they do in the service Dept. and how they treat customers . Awesome Group! Keeps me coming back. More

by virginianeu2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Regal Kia Lakeland responded

Thank you & we look forward to seeing you next time 😁

February 05, 2022

Excellent on all levels. Don't tell a customer how little or how much to write!!! I expect an apology. More

by BLTOUNE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Schmidt, Kelsey Johnson
Feb 08, 2022 -

Regal Kia Lakeland responded

Thanks for the feedback! It's actually DealerRater that requires the word count not Regal, We apologize for the inconvenience and will share your feedback with them!

February 05, 2022

came in for broken gas cap. problem resolved.problem . everyone was very professional with our questions. More

by EDGARMARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Feb 08, 2022 -

Regal Kia Lakeland responded

Glad we could help!

February 05, 2022

I came in for a factory recall on the gas fill door and waited in the waiting area. The teach was very good about keeping me updated on the status of my van. The waiting area is very comfortable and clean More

by WAR_COOKIE01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Regal Kia Lakeland responded

We totally agree, the coffee is not bad at all! Thanks for choosing Regal KIA

February 04, 2022

Very well service everyone there was very nice and did a good job.thankbyou so very much. And when we bought our kea soul very nice guy named bandit helped us.. More

by BRAGG2773
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Regal Kia Lakeland responded

Thank you!

February 03, 2022

great customer service. The service is fast and the waiting room have water ,coffee and snack. Bath room are clean More

by edelysantana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Regal Kia Lakeland responded

Thanks!

February 03, 2022

My experience at Kia regal was Phenomenal. They made the process very easy. I will buy from again. More

by kharlan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy Moreira
Feb 08, 2022 -

Regal Kia Lakeland responded

Thanks & congrats!

February 03, 2022

They did a good job. I just didn’t like the fact that they left me standing at the counter for minutes without acknowledging me. The only reason someone assisted me is because I finally said something. More

by hayes_kamia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Regal Kia Lakeland responded

We apologize, that should never have happened. Thank you for choosing Regal, we will do better in the future.

February 02, 2022

Great customer service. Notified me by phone about a recall for my car. Set appointment and took my car in within a few days. Got my car in and out within a couple hours with a free car wash to boot! More

by GINNYTwigg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Regal Kia Lakeland responded

Hey, sounds like a winning visit see you next time!

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