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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,208 Reviews

3,208 Reviews of Regal Kia Lakeland - Service Center

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January 25, 2022

I waited an hour and half to get my car. The insides was still dirty and had roaches in it. So now I have to go bomb my car. Staff was amazing More

by dominique_ash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Regal Kia Lakeland responded

We do not clean the inside of a vehicle unless requested & a roach infestation takes some time to appear. Please contact your service advisor if you need help resolving this issue.

January 24, 2022

Awesome lady I worked with. She was very straight forward and accommodating. I love they offer free water and snacks More

by hayley_stone87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 25, 2022 -

Regal Kia Lakeland responded

Don't forget the great coffee! See you next time

January 22, 2022

They give an estimate for time. If it takes longer they will let you know. Very clean waiting area. More

by DBURNHAM53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Regal Kia Lakeland responded

Thanks, see you next time!

January 21, 2022

Great customer service Thank you so much Jorge Great Great customer service Thank you so much Jorge Great atmosphere I recommend this place Regal Kia More

by DOLLYNIEVES68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Regal Kia Lakeland responded

Thanks, see you next time!

January 20, 2022

I think they are fantastic I've been doing business with them for many years More

by KEY963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg in kia sales
Jan 24, 2022 -

Regal Kia Lakeland responded

Thanks, we appreciate you!

January 20, 2022

Great servicr. Wait time what was expected. Comfortable waiting area. Hot chocolate was nice. Good experience More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 24, 2022 -

Regal Kia Lakeland responded

Thanks, we look forward to seeing you next time!

January 20, 2022

Hands down the best service I've received from a dealer ever Jeremy was just great to work with. Thanks I love my car again!!!!!!!! More

by tellaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Regal Kia Lakeland responded

Happy to hear, drive safe!

January 20, 2022

Received wonderful service. Updated often, recall item addressed. Have recommended to my family and friends. Thank you all, stay safe everyone. More

by marysue23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you!

January 19, 2022

It’s a nice dealership, clean. My only complaint was the car wash didn’t get my car clean. More

by hholbert1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 25, 2022 -

Regal Kia Lakeland responded

We apologize for the inconvenience. Next time let us know and we can upgrade the complimentary car wash or try running it through again.

January 19, 2022

Very happy And accommodating staff great experience thank you Will continue to come to Lake him Kia More

by Hugh feder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you!

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