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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,104 Reviews

3,103 Reviews of Regal Kia Lakeland - Service Center

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December 11, 2021

I was in and out little over a hour, very professional. No complaints Good job More

by MGRAY73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Regal Kia Lakeland responded

That's awesome! see you next time 😁

December 11, 2021

Nice people. They care about their customers and do their best to make them happy More

by BELZER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Regal Kia Lakeland responded

Thanks for the 5 stars!

December 10, 2021

Excellent service department very caring and an understanding definitely will be bringing my vehicle here for service. More

by misael.o
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Solo
Jan 04, 2022 -

Regal Kia Lakeland responded

We look forward to helping you!

December 10, 2021

Great service ,kept me informed about the service and offered to give me a ride More

by mrbobrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Regal Kia Lakeland responded

Thank you!

December 09, 2021

Efficient, great customer service, trustworthy. I never worry about my services & don't feel pressured when I'm there. More

by ROSIE_WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you Rosie!

December 09, 2021

Service department is very helpful and knowledgeable. I have always been very satisfied with the service. More

by NONAJFREEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks!

December 09, 2021

Excellent personnel and serviceThe customer area Excellent personnel and service The customer area comfortable with snacks and coffee available. Very clean More

by dsoles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

December 08, 2021

Called, scheduled appointment (very easy). Got a reminder call the day before. Showed up, took 45 minutes and all done. Even offered snacks and beverages. Very kind staff. More

by rrichards32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks for the feedback!

December 08, 2021

Misty was extremely informative and helpful - even walked me to my car and chatted with me! More

by rayepaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

She's great! Thanks for choosing Regal KIA

December 08, 2021

The worst dealership to get good service . Seems they do not care anything about the customer and their problems More

by Nolandwain1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Regal Kia Lakeland responded

We care about all of our customers and their needs. I see you gave Misty 4 stars, but your experience only 1. Please contact Customer Service Manager, Alaina Southern at 863-333-4633 to share more about your experience.

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