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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,104 Reviews

3,104 Reviews of Regal Kia Lakeland - Service Center

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December 08, 2021

Called, scheduled appointment (very easy). Got a reminder call the day before. Showed up, took 45 minutes and all done. Even offered snacks and beverages. Very kind staff. More

by rrichards32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks for the feedback!

December 06, 2021

I was in and out in no time love the fast service thank u for your service More

by H.mccall1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

December 03, 2021

Every thing went as smooth as silk, Jonathan was awesome as always. I have no complaints. More

by P.FYMAJOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

Happy to hear, see you next time!

December 03, 2021

Great service from my initial phone call to schedule my oil change to a job well done and clean car finish. Thank you for your excellent service. More

by beil.debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey - 5 stars
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA

December 02, 2021

Excellent customer service. Employees are always nice a friendly. I would recommend Kia service department to anyone!!! More

by msrichard32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you, we appreciate you!

December 01, 2021

Very professional personal specialy Kelsey Johnson, always makes sure all concerns are taken care off. Thanks More

by homaha@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you

December 01, 2021

Advisor Kelsey Johnson was professional and friendly kept me informed. Work perfect on vehicle was great. Will be back. More

by lars44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks, see you next time 😁

December 01, 2021

We needed tires. We were told that you would get tires from someplace. The dealership had the car all day. The tires never came in as we were told. The service advisor was great but someone dropped the ba More

by LGIAMMATTEO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

We apologize for the inconvenience and will have our team look into this.

December 01, 2021

The service is efficient and fast. Jobs are done correctly and finished at the promised time. No complaints so farm More

by jadav1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

That's great, thank you!

December 01, 2021

Always fast, efficient and very friendly Always feel Always fast, efficient and very friendly Always feel like family when we go there. Good experience More

by Barbaracrosby634
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks!

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