Back

Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,185 Reviews

3,185 Reviews of Regal Kia Lakeland - Service Center

Sort by
January 06, 2022

Was very impressed with the service prompt and very courteous would recommend family or friends More

by Cherie Burton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Regal Kia Lakeland responded

Thank you!

January 06, 2022

Good service employes was very helpfull and they fix everithing. Thanks to all people help me. More

by jonathangerena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 07, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

January 05, 2022

Everyone has great customer service. I have never had a problem with anyone. Everyone is very helpful. More

by glacademy13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you!

January 04, 2022

Always a pleasure to use the Regal Service center. Greeted with a smile and works hard to get us on our way again. More

by Dantebells2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Regal Kia Lakeland responded

Glad to have you back on the road!

January 03, 2022

Kelsey at the front desk is great. She always helps with everything. Go over and beyond. More

by Natalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 04, 2022 -

Regal Kia Lakeland responded

Thank you, see you next time!

January 03, 2022

Sonny Glover, Alaina Southern, even the service staff, I’m treated like I matter.. I appreciate that, immensely. Thank you very much. More

by R. Candelieri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonny Glover, Kelsey Johnson
Jan 04, 2022 -

Regal Kia Lakeland responded

You do matter! Thanks for choosing Regal 😁

December 31, 2021

Kia has always been my go to but I go for the service! Everyone there is well experienced and I trust them! Thank you!! More

by DDELASHAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 03, 2022 -

Regal Kia Lakeland responded

Thanks!

December 30, 2021

Very expensive work. Was dissatisfied with the Kia accessories and lost 220$. Just very expensive work and lost of money for me. More

by bryanreyes2702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Regal Kia Lakeland responded

Bryan, we hate to see that you were unsatisfied with your purchase. Please contact Customer Service Manager, Alaina Southern at 863-333-4633 to share more details about your experience.

December 30, 2021

Normally My evaluation for Regal is tops but this Normally My evaluation for Regal is tops but this wasn't their day , I had an appointment for services that should have taken two hours and took fo More

by GMAODIE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 04, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we apologize for the inconvenience. As you saw that day, we were extremely short-staffed due to unforeseen circumstances. Please respond back privately with your name and telephone number so we can access your records and try to rectify the situation for you. or email Customer Service Manager, Alaina southern at alaina.s@regallakeland.com

December 30, 2021

The service representatives certainly did a wonderful job. I was greeted promptly by Johnathan. I explained why I was there, and he showed me where to wait. When my car was done. He walked me to it while More

by elizabeth.1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Regal Kia Lakeland responded

Happy to hear it Elizabeth, see you next time!

...
222
...