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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,132 Reviews

3,132 Reviews of Regal Kia Lakeland - Service Center

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October 13, 2021

It is always a pleasure to visit the Regal Kia service center. They always make me feel like family. More

by John Windsor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Regal Kia Lakeland responded

Thanks John, you are like family!

October 13, 2021

Kelsey has been my representative at Regal KIA for years. She's been helpful and kind since I met her. Thank you Kelsey always! More

by SariCee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson
Oct 20, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

October 13, 2021

Jonathan is one of the employees that I deal with on a consistent basis and is polite and knowledgeable. More

by elizabeth.deshzor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Regal Kia Lakeland responded

Thank you!

October 12, 2021

I do like that I purchase the service program, however I do not like that I have to wait for an hour and a half, with an appointment, to get a basic oil change. Thank you More

by Jennifer33884
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Regal Kia Lakeland responded

Jennifer, we apologize for the inconvience. Please ask your service advisor how opting out of the the coutesy multi-point inspection or carwash can save you time.

October 12, 2021

Always professional, friendly staff. Service is always done in a timely manner. Transportation pick up and or drop off is never a problem. More

by lakelandsirois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson
Oct 12, 2021 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

October 11, 2021

Great, fast service!! I will definitely get my Kia serviced there again! Mario did a great job keeping me informed! More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina
Oct 20, 2021 -

Regal Kia Lakeland responded

Thanks, see ya next time!

October 11, 2021

Everyone is always nice and they keep you informed but I had to come in there to get a tire change that blew out on the side of the tire and they left they put the spare tire in the back of the truck not un More

by DAYDREAM_62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of name
Oct 12, 2021 -

Regal Kia Lakeland responded

We apologize for the inconvience. Please come back to the dealership and ask for Jeff Soloj - he will take care of it for you.

October 11, 2021

I’m a stay at home dad, have two young boys and my vehicle died, wasn’t sure what I was gonna do, worried about spending tons of money and found out the engine needed replacement. Regal Kia and my ser More

by YODAYNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Regal Kia Lakeland responded

Congratulations, we are happy to hear our team was able to help turn the situation around for you. We look forward to helping you again in the future.

October 08, 2021

Great service team and services were completed in a timely manner as set by the service team I was early for my appointment and was still felt cared for as A walk in because I had been early More

by robruiz813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson
Oct 11, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

October 08, 2021

Regal Kia 98 S, for me is #1 in service, the attention, service, all personal was excellent,... More

by STEVENCHARDON(Jose Garcia)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina
Oct 11, 2021 -

Regal Kia Lakeland responded

Thanks!

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