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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,212 Reviews

3,212 Reviews of Regal Kia Lakeland - Service Center

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November 04, 2021

As always, only the very best kudos for Regal's Service Center and it's employees, from the mechanics to my very special service rep Kelsey Johnson! From the point of turning over my keys to Kelsey to the More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina, Kelsey Johnson
Dec 01, 2021 -

Regal Kia Lakeland responded

Thank you so much!

November 04, 2021

I appreciate the help you gave me. When I was not aware of what needed to be fixed at the same time that I came for an oil change. More

by TPOWER18720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Regal Kia Lakeland responded

That's why the multi-point inspection every time is so important 😁

November 03, 2021

Service attendant was very nice to work with however the day after I had it serviced for oil change and tire rotation I notice that I was charged for service covered under the KIA service maintenance More

by chaskenney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Regal Kia Lakeland responded

Mr. Kenney, we were willing to give you a refund. The service manager was trying to explain the process and make some concessions when you walked out on him.

November 03, 2021

The team is always professional and courteous, never have any issues with the work done. More

by AUTOCRIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
November 03, 2021

The service was very slow, . wait two hours for an oil change. When I knew it wasn’t busy More

by stevenmiguel26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, we will make every effort to improve before your next visit no matter the circumstance.

November 02, 2021

The new salesmen was a pleasure to chat with and get some info about some cars from. Not pushy at all More

by brewink2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David (Sales)
Nov 03, 2021 -

Regal Kia Lakeland responded

stop by any time, we LOVE chatting about cars :)

November 02, 2021

This is my 4th Kia over the years and Regal Kia is by far the best dealership I have ever dealt with. They go above and beyond to help and make sure you're happy with their service. Kelsey and Jorge are the More

by DONZI152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Nov 03, 2021 -

Regal Kia Lakeland responded

Thank you, we think you are pretty great too! :)

November 02, 2021

Excellent and thorough! They are great about taking care of my needs without pressure or complications. More

by TestZero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

November 01, 2021

Kelsey does a great job. Always is smiling and diligent about her work and keeping me informed. More

by B4HIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
November 01, 2021

I went in at scheduled appointment and I was there for maybe 2 hours and I was out the door. More

by CDWARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
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