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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,116 Reviews

3,116 Reviews of Regal Kia Lakeland - Service Center

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September 17, 2021

Oil change was done in less than an hour. Would have liked and tire rotation done with no additional charge! More

by elizabeth.deshzor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 17, 2021

A very good service experiment always love going to Kehoe Honda I have no problem with coming back for more service because they are very good More

by NO2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 16, 2021

Everyone is always so awesome and willing to help with friendly smiling faces. I never have an issue when I’m here and always get the answers I’m looking for. More

by CHERRY31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 16, 2021

I got an appointment to service my kia sorento with a friendly customer service rep when arrived for appointment I met Jeorge the service rep also friendly and knowledgeable he kept me up to date with wh More

by Diazenterprise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 16, 2021

They are great. They work you in even if you don’t have an appointment if it is important to have your car checked over after having a mishap on the road the night before. They were even able to align my c More

by MOTHERHATCHERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan May, Kelsey Johnson
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 16, 2021

It took this dealership 2 hours to just do an oil change and I had an appointment More

by DTPOMI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Regal Kia Lakeland responded

We apologize for the inconvenience if you provide your name and telephone number we can look into the situation further.

September 15, 2021

Have seen improvement in the last 5 years but they still have not finished my car in the time they told me. Need to be more honest about that. Also I don’t appreciate getting my car back full of water spots More

by Jovifan1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback. We will bring these matters to managements attention. The courtesy carwash only includes the dryesrs on the car wash, you can upgrade or ask to forgo the courtesy carwash if it does not meet your needs.

September 15, 2021

Quick, easy an very courteous. Will definitely come back to their dealership for future service. More

by rojo710602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 15, 2021

Mrs. Misty Osborne is an execellent employee. She keep me informed all the time on status of my vehicle. More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 15, 2021

Misty Osbourne took excellent care of me. She was friendly, knowledgeable, and very professional. Let me know the status of my vehicle and explained what needed to be done. More

by TOOLMEISTER13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

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